Mid May 2021, my Santa Fe started to vibrate when braking vibrating at the steering wheel. I took it in May 30th and was told the rotors needed to be resurface. Agreed to the work and had the front/back brake pads replaced as well since I was going to be making a few long haul trips moving to another state. While on the road, the vibration started again only it was also vibrating when hitting speeds of 65-75. It would stop when higher or lower, but would resume upon braking. It would be another 4 months before I could take the car in to have it looked at again. I also noticed a small bit of play in the steering column.
The car sat for a few months while I was trying to get a move taken car across states. When I finally arrived and got settled, I took my car into the local Hyundai dealer in February of 2020; mileage now after the move is 111,003 . I told him the rotors had been resurfaced, but it didn't fix the problem. I was bringing it in now to try an alignment. When I mentioned that there also seemed to be a little bit of play in the column, the Advisor told me he knew what it most likely was; the coupler. He said two other models in that year that had the same coupler had a recall and he would check to see if it would be covered under the recall.
The advisor called me later that day to tell me that 1) my rotors/brakes where fine, 2) the car was slightly out of alignment and they fixed that and 3) that the Santa Fe was NOT part of the recall. Given it was the same part used in the other recalls, he said he would go to bat for me with Hyundai to see if they would cover all or part of the repair. He told me that the entire column had to be replaced due to this one small relatively inexpensive part. The cost: a whopping $2800. That is new tranny territory people. Hyundai refused to help with the cost of the repair so I put the job off until I could research the issue more. I have put only 1475 more miles on the car (it is rarely driven now), but the small play has turned into a loud clunk.
In my 45 years of driving and owning cars, I have never had so many issues with things that "don't normally go out" on a car under 10 as I have had with this one. Lower control arms at 2 years and are making noise again at 8 years, a/c almost completely replaced in the first three years of the life of the car, faulty seat belts, a loose axle nut (cost $145 to tighten) and now this $2800 job. If Hyundai is going to make it a $2800 job to replace a $24.00 part, then they should help cover the cost of the repair. So either I am getting faulty information that the entire steering column needs to be replaced, or Hyundai should step up to the plate and replace this part on ALL THE MODLES this part was used on. I want them to FIX it. I am not opposed to paying a couple hundred towards the repair; but $2800 is outrageous.
A D V E R T I S E M E N T S
Mid May 2021, my Santa Fe started to vibrate when braking vibrating at the steering wheel. I took it in May 30th and was told the rotors needed to be resurface. Agreed to the work and had the front/back brake pads replaced as well since I was going to be making a few long haul trips moving to another state. While on the road, the vibration started again only it was also vibrating when hitting speeds of 65-75. It would stop when higher or lower, but would resume upon braking. It would be another 4 months before I could take the car in to have it looked at again. I also noticed a small bit of play in the steering column.
The car sat for a few months while I was trying to get a move taken car across states. When I finally arrived and got settled, I took my car into the local Hyundai dealer in February of 2020; mileage now after the move is 111,003 . I told him the rotors had been resurfaced, but it didn't fix the problem. I was bringing it in now to try an alignment. When I mentioned that there also seemed to be a little bit of play in the column, the Advisor told me he knew what it most likely was; the coupler. He said two other models in that year that had the same coupler had a recall and he would check to see if it would be covered under the recall.
The advisor called me later that day to tell me that 1) my rotors/brakes where fine, 2) the car was slightly out of alignment and they fixed that and 3) that the Santa Fe was NOT part of the recall. Given it was the same part used in the other recalls, he said he would go to bat for me with Hyundai to see if they would cover all or part of the repair. He told me that the entire column had to be replaced due to this one small relatively inexpensive part. The cost: a whopping $2800. That is new tranny territory people. Hyundai refused to help with the cost of the repair so I put the job off until I could research the issue more. I have put only 1475 more miles on the car (it is rarely driven now), but the small play has turned into a loud clunk.
In my 45 years of driving and owning cars, I have never had so many issues with things that "don't normally go out" on a car under 10 as I have had with this one. Lower control arms at 2 years and are making noise again at 8 years, a/c almost completely replaced in the first three years of the life of the car, faulty seat belts, a loose axle nut (cost $145 to tighten) and now this $2800 job. If Hyundai is going to make it a $2800 job to replace a $24.00 part, then they should help cover the cost of the repair. So either I am getting faulty information that the entire steering column needs to be replaced, or Hyundai should step up to the plate and replace this part on ALL THE MODLES this part was used on. I want them to FIX it. I am not opposed to paying a couple hundred towards the repair; but $2800 is outrageous.
- Kelly P., Green Valley, US