This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle engine has an oil consumption problem that was diagnosed in July of 2021. The car was making a bad vibrating rattling noise, and the red oil light came on which prompted immediate diagnostics July 6th, 2021. When they assessed they stated to drive it and check the oil level and on August 2nd I brought the vehicle back and they recommended starting the Hyundai protocol for diagnosing burn of oil due to smoke The Hyundai dealership I have had my car serviced at went through the 1000 mile burn test to diagnose the problem and this was confirmed to be the issued September 10th, 2021. Hyundai states that engine is under warranty but will only repair (or replace) the engine if the engine undergoes a catastrophic failure involving the bearings. This seems highly dangerous and illegal. If the engine burns too much oil the engine will seize. When the engine seizes, this could cause the operator to lose control of the vehicle causing harm to the driver, passengers, or others on the public roadway. I have contacted Hyundai corporate headquarters about this, though links provided on their website are broken and make it difficult to get clear answers. I have done the required maintenance and have records to prove this. However I am VERY FRUSTRATED AND SCARED. My engine has not seized or failed yet, but if this issue is not resolved, it WILL fail. When the manufacturer knows this issue exists, and when the consumer proactively maintains their vehicle, brings it into the dealership to be told -??to drive it and let it catastrophically fail-?? for Hyundai to acknowledge their warranty is unethical and if not illegal, it should be. Reading online, there are many others who are having similar problems. These are the cases related to this issue: Hyundai and Kia Engine Litigation, No. 8:17-cv-00838-JLS-JDE (C.D. Cal.) Flaherty v. Hyundai Motor Company, et al., No. 18-cv-02223 (C.D. Cal.) PLEASE look into this. Thank you, Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(
On Saturday, September 11, 2021 while driving, the engine light came on and the car started to to hesitate a little. We were able to make it home and to a mechanic. The mechanic said the engine seized up and now needs to be replaced. There was a recall on this model due to this very thing but my car was not part of the recall. Hyundai is now saying the 10year/100,000 mile power train warranty only applies to the original owner. I have never missed an oil change, I'm up do date on all the manufacturers recommendation for service for the mileage, which is just under 94,000. I feel they should be responsible. Thank you.
There has been a recall on vehicles like this one with the smaller engines. But, not for the 3.3 engines like I have. Everything the small engines were recalled for, this one is doing too. When you get up to high speeds on the highway the engine starts to knock/stall. I almost was in a car accident with my children because of this. Hyundai is refusing to help pay because they are saying the 3.3 engines weren't affected. But, clearly they were. I took it to a mechanic and he confirmed it was the engine and he has seen dozens just like mine going through the same issues. The check engine light came on last September. It only blinks when at high speeds on the interstate. We had tried fixing other things on it, not thinking it was the engine itself. Until when we took it in yesterday and they ran a test and said that this has been reported multiple times on the tsb mechanic website of these 2013 Hyundai Santa Fe vehicles, the engines going out. My car only has 94k miles and they are still refusing to help us. I am floored with how we are being treated. This is a known problem and I have four children who need a vehicle to get around for school, doctors appointments, activities. This has been some the worst stress of my life dealing with this SUV. I have kept up so well on my vehicle, only for something that is not my fault to go wrong and now my kids/family is having to suffer because of it.
A hole developed in the bottom of the engine while driving, after a popping noise. Smoke started, and fluid leaked. Why was this VIN not part of the engine recall for Sante Fe Sport SUVs that was announced in May 2021? I just bought this car from a dealer in July, and they said there were no open recalls. Now the car is useless, and not sure if it is still covered by the limited used car warranty.
The contact owns a 2013 Hyundai Santa Fe. The contact stated the vehicle would not immediately start-up and required several attempts before the vehicle would start-up. There were no warning lights illuminated. The vehicle was taken to the dealer several times, but the dealer informed the contact that they could not duplicate the failure. The contact stated upon starting the vehicle, she heard abnormal knocking sounds coming from the engine. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the engine needed to be replaced. The contact stated that the vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that they could not assist as the vehicle was out of warranty. A case was opened. The failure mileage was 95,934.
- Bellwood, IL, USA
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The waste guage on the turbo stalled and would not work while I was driving. Next the call stopped and the engine stopped working with no warning while I was driving. This could have been very serious if I was in traffic on the highway or in front of a truck at a high rate of speed.
My vehicle had been stalling on I assign for a couple of months until one day in June 2021 it wouldn-??t start at all. I got a new battery installed and assumed that all was well. Weeks later, I was in route to visit family when my ABS, traction, and down hill break lights all came on. I pulled over and tried cutting my car off and on a few times to see if that would resolve the issue and it did not. My car also seemed to slow down a bit and struggled slightly accelerating up hills. In 2019 my turbo engine was replaced after my vehicle stopped accelerating while I was on the interstate. There is currently a recall on 2013 Hyundai Santa Fe-??s that reads: -?? Hyundai Motor America (Hyundai) is recalling certain 2013-2015 Santa Fe Sport vehicles. Brake fluid may leak inside the Anti-lock Brake System (ABS) module, possibly resulting in an electrical short-?? If the ABS module short circuits, there is an increased risk of an engine compartment fire.-?? unfortunately my VIN is not included in the recall and I fear my car may catch fire any day now as a result of this failure.
In May 2020 the vehicle started experiencing an issue that would constantly put it in limp mode. Took it in at an automotive place and they replaced it with a brand new computer. A few days later, the issue happened again. Took it back. They could not determine the problem and said we should bring it to the local Hyundai dealership in Naples, FL. Hyundai dealership in Naples, FL swore up and down it was the brake pedal assembly. Trusted their judgment and replaced it. Not even a few days later, car goes back into limp mode. Take it back to the local Hyundai dealership. They swear up and down it is now the tracking device on the vehicle. So between the warranty company, the dealership we bought the car from and the local Hyundai dealership we get the tracking device reinstalled. We take the car not even a few days later car goes back into limp mode. We dealt with this issue since May 2020-September 2020 at the local Hyundai dealership. They finally disconnected the tracking device. Now mind you the limp mode issues with the vehicle only happen when it is raining. In our dry season we experience no issues. Fast forward to June 2021 limp mode issues have returned since we are now in our rainy season. Local Hyundai dealership swore up and down again it is the tracking device. I had advised them it is impossible since they unplugged it and this issue only happens in the rain. They still swore it was the tracking device. They finally got the vehicle really wet and they finally were able to see what we were talking about. So now they changed their professional opinion that it is the wiring harness. Apparently this vehicle has two different wiring harnesses. So they are suggesting we replace both, but they can't guarantee that will work. So it appears they really do not know what is wrong with the car. If it was truly wiring then why would it only malfunction in the rain and not when it is dry? How is rain getting getting under the hood and through the protective component
engine failed driving down the road. was told by hyundai mechanic said to report matter possibly was missed by manufacturer metal debris that caused lock up no recall for my vin as of yet
Right before the Christmas Holidays our vehicle began leaking oil profusely and running hot. We quickly took to a local mechanic who told us there were major issues with our vehicle. At his urging, we promptly called your service department to look over the vehicle. We were told it would need a new motor and radiator at a cost of $10-$13K. The vehicle was 6 years old and we have maintained the vehicle regularly. Early on, we were told that an oil consumption test needs to be completed, which was a complete waste of time. The car would not go 50 miles without losing 100% of it-??s oil. We took it back to Hyundai and they stated there was nothing they could do.
We pulled off the highway to get gas and noticed smoke coming from the hood. We immediately parked at the gas station and my husband, our dog and I got out of the car and within minutes the entire front of the car was in flames. Several passersby stopped and sprayed the fire with their fire extinguishers. We called 911 and the fire department quickly arrived and put out the fire, but the entire front of the car was destroyed. The front of the car melted along with the windshield from the intense heat. The police inspector came and inspected the car and took photos. The car was then towed and our insurance company took possession of the car. There were no warning lights or messages prior to the failure. The only thing we noticed was a slight hesitation in power as we climbed a hill several times in the half hour preceding the failure. My husband, my dog and I would have been in mortal danger from the fire if we had not stopped immediately and gotten out of the car. The safety of other people nearby had also been at risk if the fire department had not arrived so quickly to put out the fire as the smoke began as we were entering the gas station and parked about 50 feet from the gas pumps to escape the vehicle. We have no idea what caused the fire. The engine had been replaced by Hyundai due to a defect that had caused it to fail about 2 years prior to the current failure.
The problem related to the class action for the Theta II GSD engine happened to my engine (Rod Bearing Failure). This is causing the engine to knock. Will have to replace the entire engine with less than 100k on the vehicle. Ran the vehicle normally and then parked it. Once I got back in the vehicle, I tried to start it and it would not start. I brought it to the dealer, and they came back and said there is a Rod Bearing Failure causing the engine to knock.
The contact owns a 2013 Hyundai Santa Fe. The contacts wife stated while driving at 55 mph, when the vehicle started smoking and was accompanied by a knocking noise coming from the engine compartment. The contact was able to pull over and power off the vehicle. The contact stated no warning light was illuminated. The vehicle was towed to a local dealer (major Hyundai 1534 N 9th St, stroudsburg, pa 18360 (570) 972-2578) where it was diagnosed with needing engine to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with, NHTSA campaign number: 17V226000 (engine and engine cooling) however the VIN was not included. The manufacturer was informed of failure and the contact was awaiting a response. The failure mileage was approximately 95,000.
On a common day two weeks ago, I was driving my 2013 Santa Fe and I accelerated to pass a vehicle when it instantly turned off and began to emit smoke from the engine. I parked and waited for the smoke to finish coming out with the smell of burning plastic. I proceeded to call a tow truck and then a mechanic. The mechanic checked it and told me that the engine was stuck and had to be replaced.
The contact owns a 2013 Hyundai Santa Fe. The contact stated while driving 50 mph, the vehicle stalled with several unknown warning lights illuminated. The vehicle was taken to Hyundai of North charleston (8485 rivers ave, North charleston, SC 29406) where it was diagnosed with the engine needing to be replaced. The contact also stated that metal shavings were found in the oil pan. The vehicle was not yet repaired. The manufacturer was informed of the failure and agreed to pay a partial amount for the engine replacement. The failure mileage was approximately 74,374.
Purchased 4/9/2020. Had to buy battery within 1 month. Then rebuilt engine had to be installed and now I am having to put 1 quart of oil in the vehicle daily due to oil leaking under vehicle constantly which I have had to do for 1 full week until tomorrow when dealership agreed to service vehicle again!
First we heard what we thought was making a belt loose driving down the road in our local area of denver, then suddenly acceleration was not happening. Giving it gas and nothing. Check engine light came on. Made it home, thank goodness as acceleration was intermittent( and nothing over 25mph) but immediately had it towed to mechanic. Mechanic fixed one sensor and more problems arose. He felt it should be a warranty item but surprisingly its not. Now he thinks the resolve will be in the form of replacing the engine as he's run every other diagnostic test he could.
I was driving down the interstate and the engine shut off. My luck after looking into this my VIN does not meet the recall for the 2013 Hyundai Santa Fe 2.0T. But the dealer who sold me the car will gladly take my money for an engine replacement
Feels like the acceleration slips & can quit supplying gas to engine for few seconds, engine is knocking, and turbo revs but doesn't engage. Car can lose power at full speed randomly. Brought to mechanic and they read knock sensor issue, ect needs reprogramming, & add'L issues so recommended I take it to the dealership since it may fall under an extended warranty. No recalls on VIN. Next morning mechanic saw flashing engine light. I had it towed to dealership. They told me it needed a cpu update / reset & battery (which was recently tested at mechanics to show good). I picked it up & it was still in the bay. I drove it about a quarter of a mile & heard rattling. Roads aren't great in the area so thought I should get it on the main road. Immediate had slipping when accelerating onto the highway. Drove about half a mile & immediately knew the engine was in distress so turned around. Got back to dealership, turned it off. Staff got in the car at my request of a test drive & check engine light came on flashing. No report since.
A D V E R T I S E M E N T S
- Tewksbury, MA, USA