While driving on interstate, 65 miles hour, smell of burning coming from rear of SUV, 2013 hyundia Santa Fe sport 56K miles got out of SUV and my left rear brake was smoking very hot, took it to dealer and they looked at the left rear brake and said it was just the brake pad, repalced pad, but did not inspect all my brakes! then next day my left and right rear brakes locked up and was smoking, again took to dealership, they said nothing wrong! I was so confused, I called the Hyundai customer service they did a complaint form, it did no good for dealership did not fix or did they do a complete brake inspection, they say it would be to costly and would take to much time! and on the check in form they put mileage of 66K miles so as to look as it was out of warranty but yet the brakes lock up! I got a call from Hyundai service rep. Dave he said he wanted to make sure I as being taken care of and would see to that my brakes get fixed. But nothing ever came of it, he does not answer my calls and did not set anything up.... wow what a company. I looked up problem on the internet and yes there has been others with same problem with there brakes but nothing has ever come back from Hyundai saying that it is a problem, so I did the caliper replacement on my own and yes the calipers are shot! no good. So what good is there warranty?

- Negley, OH, USA

The contact owned a 2013 Hyundai Santa Fe. While driving approximately 25 mph, the brakes failed to respond when depressed and caused the vehicle to crash into the rear of another vehicle. There were no warning indicators illuminated. The air bags deployed. The contact sustained unknown injuries that required medical attention. The contact was unsure if a police report was filed. The vehicle was deemed destroyed and towed to a junk yard. The failure mileage was approximately 35,000.

- Pottstown, PA, USA

Driving 15-17 miles an hour, rush hour, on street tried to stop, bump car in front, dealer said I need an master cylinder and an break booster, brought my car 4/9/16, certified used car, now I have to pay $1200 to get the brakes fix plus $500 deductible for accident plus $100 deductible for easycare, this is not fair.

- Goodlettsville, TN, USA

I had just picked my vehicle from the dealer from having a 30,000 mile service completed. I left the dealership coming to a complete stop leaving the parking lot. Proceeded to the next stop light and came to a complete stop. The next stop light turned yellow and I was applying the brakes. I felt a pop in the brakes and the peddle went directly to the floor and the vehicle did not stop. I coasted to the next available place that I could pull off, and let the vehicle coast to a stop. I contacted the dealer and they came to get the vehicle. I followed the dealer driver as he drove the vehicle back to the dealership. On the way the courtesy driver came back with the mechanic. They popped the hood and he checked it out. When we got back to the dealership I asked what the mechanic was doing. He said he thought something may not have been connected from the service, which was not the case. They informed me they would call me in the morning with what they find. I had my daughter in the vehicle and we were lucky that it didn't happen at a busy intersection. My main concern is knowing my rights when I do get the vehicle and my concern that after a 30,000 mile tune up and a full vehicle inspection that this happened. I am concerned with the safety of myself, family and friends in this vehicle.

- Mt Zion, IL, USA