This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owned a 2013 Hyundai Santa Fe. While driving approximately 25 mph, the brakes failed to respond when depressed and caused the vehicle to crash into the rear of another vehicle. There were no warning indicators illuminated. The air bags deployed. The contact sustained unknown injuries that required medical attention. The contact was unsure if a police report was filed. The vehicle was deemed destroyed and towed to a junk yard. The failure mileage was approximately 35,000.
Driving 15-17 miles an hour, rush hour, on street tried to stop, bump car in front, dealer said I need an master cylinder and an break booster, brought my car 4/9/16, certified used car, now I have to pay $1200 to get the brakes fix plus $500 deductible for accident plus $100 deductible for easycare, this is not fair.
I had just picked my vehicle from the dealer from having a 30,000 mile service completed. I left the dealership coming to a complete stop leaving the parking lot. Proceeded to the next stop light and came to a complete stop. The next stop light turned yellow and I was applying the brakes. I felt a pop in the brakes and the peddle went directly to the floor and the vehicle did not stop. I coasted to the next available place that I could pull off, and let the vehicle coast to a stop. I contacted the dealer and they came to get the vehicle. I followed the dealer driver as he drove the vehicle back to the dealership. On the way the courtesy driver came back with the mechanic. They popped the hood and he checked it out. When we got back to the dealership I asked what the mechanic was doing. He said he thought something may not have been connected from the service, which was not the case. They informed me they would call me in the morning with what they find. I had my daughter in the vehicle and we were lucky that it didn't happen at a busy intersection. My main concern is knowing my rights when I do get the vehicle and my concern that after a 30,000 mile tune up and a full vehicle inspection that this happened. I am concerned with the safety of myself, family and friends in this vehicle.
- Mt Zion, IL, USA
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- Pottstown, PA, USA