CarComplaints.com Notes: The 2012 Hyundai Santa Fe has a problem with the engine stalling while driving. Both our data & the NHTSA's complaint data show a significant defect trend at low mileage.
In a 2-page letter to owners in August 2014, Hyundai claims the engine stalling only occurs under a "specific set of operating conditions".
However a class action lawsuit filed around the same time details multiple claims from Sante Fe owners that claim the engine stalling happens at any time, under any conditions.
10.0
really awful
Crashes / Fires:
6 / 12
Injuries / Deaths:
3 / 0
Average Mileage:
65,553 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving down the road and a clicking noise started. It got louder as we went along. Took it to get diagnosed and was advised that the engine in these vehicles was bad and the only thing we could do was put in a new engine. None of the area used part stores will sell an engine from a 2012 because it is defective so cannot get a used engine and they want over 5K for a new one to fix a problem that is known by the Hyundai company to be a problem.
We bought our 2012 Santa Fe with 68K on 8/29/16 from the Hyundai dealer. On Saturday (8/19/17) the vehicle completly shut off while driving onto the highway (92K). This experience was terrifying. Once the vehicle came to a complete stop, I put it in park and managed to start the vehicle again (the dash board didn't display any light) and drive it home without any further issues. On Sunday 8/20, the vehicle shut off when accelerating from a complete stop, again the vehicle started and we were able to take it home. First thing Monday 8/21, I drove the vehicle to the Hyundai dealer for troubleshooting. They spent 2 hours and weren't able to to find anything wrong with the vehicle. As I was drive off from the dealer, the vehicle shut off once again. I went back to the service area and stated that this vehicle was not safe to drive. They proposed that the crankshaft would be a good starting point for the shutting off issues. They kept the vehicle from 8/21 thru 8/24. They wanted to test the vehicle after doing the repairs. I picked up the vehicle on 8/24 at 4:30pm. I was told the vehicle was all set and safe to drive. I was charged $357 for parts and labor. On Friday August 25th about 6am, I was driving this vehicle to work, while the car was on the freeway (about 50mph) I heard a loud noise coming from the engine compartment and the vehicle lost power and I pulled over to the side of the freeway. The vehicle was making a lot of noise and did not wanted to move at all. I turned it off and had the vehicle towed back to the dealer once again that morning. I just recieved a phone call today (8/29) that the engine was blown on a perfectly well maintained vehicle. There is no warranty coverage from neither the manufacturer or dealer and we are being ask to pay 5.5K plus taxes for a replacement engine in need. This bad engine should be cover by the dealer or manufacturing.
I see there is a recall for 2013-2014 for the same engine problems I am having with my 2012. Is anyone else having the same issue? the engine has shut off on me a few times and I had to have it towed. Now I am hearing a tapping and it just seems like the engine is struggling to work. It seems like it doesn't want to go up hill. I don't know what to do. I have to take my car home today if I make it there and park it. I still owe on it until next year. My fiancee who is a disabled veteran and I live on a fixed income. I don't know how I am going to get to work tomorrow.
Clicking from engine but does not start crankshaft failed/broken upper oil pan broken due to crankshaft failure while driving there was a clicking sound then it froze up the steering wheel locked and had to pull over on side of road. Tried to restart the radio came on but the engine never started
July 17, 2017 - while travelling from angier, nc to fayetteville, nc; I started hearing a noise coming from my engine, had car towed to aaa car care center. Informed of recall on engine by aaa representative. Called johnson Hyundai of cary located in cary, nc to confirm car can go there. July 18, 2017 ' car towed to johnson Hyundai of cary located in cary, nc. Talked to car maintenance consultant: Matthew (matt) browning. Informed my car was of 5 cars there with engine failure. Informed of recall problem with engines. August 09, 2017 ' went to johnson Hyundai. Informed I was #5 and informed by matt the process of sending the engines to be diagnosed. August 11, 2017 ' matt called me to inform me that my car did not meet the recall specifications but an engine could be installed for the cost of $4400 and I okayed it. August 14, 2017 ' I called for a loaner. August 15, 2017 ' matt call me and informed me that the engine they had did not check out and my only good option was for them to rebuild my engine for $7000 to $8000, they put in a high mileage engine that they would not guarantee or come pick up my car. Informed the other cars there with engine failure had warranties or extended warranties. I asked if I could find an engine and matt said okay. Later, texted matt back that I found an engine online from swengines.com. He called me and told me he need the VIN number of the engine. August 16, 2017 ' matt called and said he need to see the engine before he could say he could install it or give me a price for installation. August 17, 2017 ' I went to johnson Hyundai to retrieved my car, matt told me that he was looking out for me and told me the car was stored at another lot. The aaa tow truck retrieved my car.
- Angier, NC, USA
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I was driving down the highway when the car cut off. After coasting to a stop, the engine wouldn't restart. Towed it to the Hyundai dealership in spartanburg, SC. They charged me $110 for diagnostics after which they told me it was my battery. I was driving home (nc) when it started making a horrible noise. I drove it to the closest Hyundai dealership where they told me the motor was blown.
The contact owns a 2012 Hyundai Santa Fe. While driving 45 mph, there was an abnormal noise coming from the engine. The contact stated that the vehicle lost momentum but never stalled. The vehicle was taken to rockland Hyundai (located at 140 New York route 59, nanuet, NY 10954, tel: 845-402-8623) where it was diagnosed that the engine seized and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 43,000. Updated 08/09/17****updated 08/23/17 the consumer stated that the vehicle had an oil filter defect. Updated 8/25/2017
The car turns off while driving. It has happened randomly. The engine dies. I almost got hit by a big rig cause my car stalled while driving on the freeway.
We have had 3 separate instances when our SUV stalled and the engine shut down when proceeding to drive once a stop signal changed. The most recent occurred yesterday when we made a right turn onto us 101 from steiner street in sf. The power steering went out, the brakes failed and the engine shut down. The car restarted once I got it back into park. It was a harrowing experience on this busy street
After 104,000 miles, my Santa Fe 2012 engine died on the road. Heard a knocking sound, and then the gears locked, and I was stuck in the middle of a busy street. The Santa Fe was towed to the dealership, and told there was a huge hole in the engine. Told I would need a new engine. Price $8,000 for the repair. Went to my local mechanic, and paid $5,000 for a new engine. I need to know where I can file with Hyundai, for I heard of a possible recall on 2012 Santa Fe's in the near future. Any suggestions?
I was driving on a city street, heard a loud noise and then the engine completely shut off. I have done research and found similar issues in other Hyundai vehicles with the same engine which is why this is a huge safety concern
I have a 2012 Hyundai Santa Fe I purchased used 2 months ago. Yesterday on easter half way back from family gathering all the sudden the motor starts making very loud ticking sound. I was terrified as was my 3 children. I slow to a coast andcontact dealer. The office was closed I tried many numbers. Then while coasting on side of road within only minutes my car makesvery loud N julting pop sound starts smoking N metal flies from under the vehicle. The vehicle stops completely N has to be towed. I pick up pieces after they cool. They was smoking hot but no engine light warning or overheat warning what so ever. At dealers today I was able to look under my car and a chunk of the bottom.of motor had completely blown out putting my 3 babies my boyfriend N I in serious danger. I just found out there was a recall for some of these motors and I think its clear that this was a huge defect as well. Cars don't run fine then blow holes in bottom of motors in minutes out of the blue. Pls contact me. I have less than 100,000 on this car and everything in it. Pls help my family. I was simply turning off a city street on hh hwy only got up to 20 to 25 when ticking began. (I have video so you can hear noise but wouldntlet me send)
The contact owns a 2012 Hyundai Santa Fe. Without warning, the engine seized. The dealer and manufacturer indicated that the vehicle was excluded from NHTSA campaign number: 17V226000 (engine and engine cooling), although the vehicle was exhibiting the same condition in the recall. The vehicle was towed to the dealer where the engine assembly was replaced. The contact was uncertain if the oem part would fail again. The approximate failure mileage was 85,155. Updated 06/21/17
Began making loud knocking sound. And engine died. Oil came out of the bottom of the car. The car was traveling at approximately 55 miles per hour when it broke down. It was on a busy highway traveling straight.
Was driving on I 5 in California when engine began to knock loudly. Pulled over and had the car towed to the dealer. Dealer could not visually find any reason for engine malfunction & said Hyundai should cover it due to it only had 63,000 miles. They submitted my claim and it was denied. I tried to appeal but was told their decision was finale. The dealership was astonished as was I. I was told at the dealer it was an oil issue and was told it was not a lack of oil but clearly a manufacturer defect, and yet Hyundai refused to help.
Takata recall I brought my car 1 year ago I've been doing maintenance oil change, tune up on my car, however it started making some type of ticking noise when I brought it back to the dealership I was told I could pay for a new engine or drive the car until it breaks down. I don't have any money for a new engine. I put 5000 dollars on the car for a down payment. Im also financin it at this time. Also the breaks making a squeaky sound in I know my breals are good.
My wife was driving at highway speeds on the beltway around DC when the engine seized and the car shut down. She was able to coast to shoulder where aaa then came and towed her to a shop. Shop said it was the engine and we had to take it to a Hyundai dealer. Dealer said it was a battery issues, replaced the battery and charged us for it. Four days later at highway speeds on I-95 North the engine locked up again. The dealer is telling us it is now an engine issue, which was somehow not the problem the first time. The check engine and warning lights did not come on before the failure and all of the fluids are full to standard levels. The dealer is saying they have to replace the engine and Hyundai corporate is saying there is nothing they will do for us. Vehicle was built only 5 years ago, and only has 72,000 miles on it. Because we are the second owner, the original 75,000 mile warranty now only goes to 62,000. She or anybody else around her could have been killed.
2012 Hyundai Santa Fe. Consumer writes in regards to engine problems. The consumer stated that the vehicle stalled with no warning. The vehicle would not start and the shift lock froze. The engine needed to be replaced.
4/1/2016: Driving on interstate I-40 westbound in las cruces in a construction zone, the car engine died, but I was able to get to shoulder. Car towed to auto repair shop, but problem could not be diagnosed; car eventually restarted. 2nd attempt to diagnose on 4/11/16; none could be found. Car started to make occasional loud engine noise over ensuing months. I contacted Hyundai, and in October 2016 was told to bring car 100 miles back to las cruces, nm (borman autoplex) for further diagnosis. Borman diagnosed metal shavings in engine (similar or identical to problem for the 470,000 sonatas with metal shavings in the engine). A full engine failure and engine replacement was recommended. I contended that the engine should be replaced free of charge, as it was a manufacturing defect and the vehicle dying without notice while being driven could prove dangerous or fatal to the driver/passengers. The engine failed fully, and the vehicle is not drivable. Again, issue began 4/1/2016; engine failed completely 12/28/2016.
A D V E R T I S E M E N T S
- Hickory, NC, USA