CarComplaints.com Notes: The 2011 Hyundai Santa Fe has a problem with the engine stalling while driving. Both our data & the NHTSA's complaint data show a significant defect trend at low mileage.
In a 2-page letter sent August 2014 to Santa Fe owners, Hyundai claims the engine stalling only occurs under a "specific set of operating conditions".
However a class action lawsuit filed around the same time details multiple claims from Sante Fe owners that claim the engine stalling happens at any time, under any conditions.
In 2011 I purchased a Sante Fe with the in-car Navigation System. The day we drove the car off the lot the maps were out of date. I contacted the dealership and was told it would automatically update. Two years later we asked again and were told we had to pay $200 to have the maps updated. Now, the car is 3-years-old and the navigation system is so bad it is dangerous. We don’t even turn it on. For $200, we purchased a Garmin with free lifetime map updates. So we now drive a Sante Fe, with a built in navigation system, and a Garmin attached to the windshield. Friends are shocked at what we have had to do.
Why is Hyundai doing this to their customers? I tried to speak to Hyundai Customer Connect System “Lead’ Laura who gave me nothing but attitude. How outrageous to charge what you do for the system, then expect us to pay $200 each time it needs to be updated. Are you crazy???
I’m done with Hyundai. Oh yea, did I mention that the Sante Fe was my third, and now last, Hyundai purchase.
A D V E R T I S E M E N T S
In 2011 I purchased a Sante Fe with the in-car Navigation System. The day we drove the car off the lot the maps were out of date. I contacted the dealership and was told it would automatically update. Two years later we asked again and were told we had to pay $200 to have the maps updated. Now, the car is 3-years-old and the navigation system is so bad it is dangerous. We don’t even turn it on. For $200, we purchased a Garmin with free lifetime map updates. So we now drive a Sante Fe, with a built in navigation system, and a Garmin attached to the windshield. Friends are shocked at what we have had to do.
Why is Hyundai doing this to their customers? I tried to speak to Hyundai Customer Connect System “Lead’ Laura who gave me nothing but attitude. How outrageous to charge what you do for the system, then expect us to pay $200 each time it needs to be updated. Are you crazy???
I’m done with Hyundai. Oh yea, did I mention that the Sante Fe was my third, and now last, Hyundai purchase.
- Lynn T., Zelienople, PA, US