This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2022 Hyundai Santa Cruz. The contact stated while driving 40 MPH, the vehicle independently started to decelerate. The contact stated that unknown warning lights were illuminated. The contact was able to enter a parking lot before the vehicle stalled. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with a seized engine. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 22V746000 (Power Train) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 25,000.
I was driving on the 394 in Minneapolis and my car had a massive loss of power, dropping my speed from 65 to 35 in seconds, as if i was braking (which I wasn't). The engine light began flashing and I was unable to accelerate beyond the speed it had reduced me to. I was able to limp off the freeway and into a parking lot where it kind of fixed itself after 10 minutes. I took it to a local dealership who said the engine had lost 2 cylinders suddenly. The cylinders were not replaced and no additional work was done to the engine (I don't know why). It has since continued to stutter at lower speeds and occasionally lags when accelerating. Hyundai refuses to do anything about it.
Car was driven 600 miles without issue on Sunday. Car was started Tuesday morning (outside temp 13F), driven a short distance, no issue, idled about 5 minutes, put in gear and attempted to drive. There was a severe lack of power, transmission was reluctant to shift, had to manually shift at 3500rpm. Was eventually able to reach 55mph in gear 5, upshift go gear 6 resulted in loss of speed. There was no response from accelerator. Pulled off highway, stopped engine, restarted, no change, still no power, transmission still would not shift. Drove about 5 miles to nearest exit, called for tow truck. Car was idling for about 45 minutes while waiting for tow. Eventually shut down engine, restarted car, miraculously it worked normally. Lack of transmission shift and engine power was not accompanied by any dash lights, warnings or notifications. The car simply decided it did not want to go, 5000 miles on odometer.
I attempted to get this recall Hyundai campaign 236 DCT reprogram fixed at Porter Hyundai in Newark DE and Durst Hyundai in Durham NC. Neither dealer could schedule for 2 or more months from now (Jan 17 2023) until March 16 2023. This is two months at least and I do a lot of freeway driving. Losing power would be catastrophic. The NHTSA notice says to file a complaint if this is not covered in a timely manner. Two months from mail notification is not timely, especially since this is a known problem for at least a year.
The contact owns a 2022 Hyundai Santa Cruz. The contact stated while starting the vehicle, the transmission failure warning light illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the transmission to be replaced. The dealer informed the contact that the vehicle was included in NHTSA Campaign Number: 22V746000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 6,553. Parts distribution disconnect.
- Reading, PA, USA
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On three separate occasions the engine developed a misfire after driving approximately 90 miles in inclement weather. During this time period the transmission began to make hard upshiftswhile accelerating and when down shifting the transmission felt as though it would lurch or surge between gear selection. Use of paddle shifter to manually select gears would result in limited acceleration after the transmission returned to the drive mode. The transmission would not downshift on its own after the paddle shifters were used unless the floor shift select was manually placed in neutral. Then normal operation would resume.The vehicle was returned to the dealership and had the transmission software update performed. This did not resolve issues. These incidents began in October of 2022 and the vehicle was was put in for service the second week of November. It remains in their possession as of 01/06/2023.
The contact owns a 2022 Hyundai Santa Cruz. The contact received notification of NHTSA Campaign Number: 22V746000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2022 Hyundai Santa Cruz. The contact stated that after starting the vehicle, the transmission would not engage when shifted to reverse. The service engine warning light was illuminated. The contact stated that the vehicle stalled while entering the dealer. The vehicle was diagnosed, and the contact was informed that the failure was related to the NHTSA Campaign Number: 22V746000 (Power Train) and that the transmission needed to be replaced. The vehicle was not yet repaired. The failure mileage was 8,220.
I brought in my 2022 Hyundai Santa Cruz to its first oil change at one of my local Hyundai dealers. the technician right away stated they needed to perform a software update otherways they would not be able to perform the oil change, I agreed to it, after 3 and a half hours I walk up to service technician and complained it was already taking too long, when I finally got my car the car would not work properly it would stall and on stop it would rev up still does that to this moment. I have to constantly keep foot on brake pedal otherways risk hitting the car in front of me. took the car to dealer where it was purchased and after 2 hours service technician stated there was nothing they could do for me, he stated Hyundai is aware and are working on a solution, he stated the car was not safe to drive and I should just park the car, my response was I did not purchase a car to have it parked in my driveway.
The contact owns a 2022 Hyundai Santa Cruz. The contact received notification of NHTSA Campaign Number: 22V746000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and a case was opened. The manufacturer confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
While driving on a local highway, vehicle lost all power and stopped. It would not restart. Vehicle was towed to the dealer, and was they found found that the HIGH PRESSURE #4 FUEL INJECTOR IS STUCK OPEN, and REPLACED #4 CYLINDER FUEL INJECTOR AS REQUIRED. They also replaced the battery. Vehicle is 11 months old. If this had happened on the interstate, I would have been rear ended and possibly killed. No warning, just stopped. Vehicle had reported loss of power on a previous occasion, but nothing could be found.
Hyundai has failed to remedy this known transmission defect and is placing owners of the affected vehicles lives in danger. Reprogramming of the "fail-safe" driving capability does not fix the life threating issue. While driving on Interstate 89 in Vermont on December 7 every warning light on the dashboard illuminated and my 2022 Hyundai Santa Cruz slowed from 65mph to 40mph. I pulled of the road and turned the ignition off. Upon restart, the Santa Cruz seemed to perform normally. I now am afraid to drive the vehicle.
What component or system failed or malfunctioned, and is it available for inspection upon request" I'm open to allow the vehicle to be inspected at anytime. How was your safety or the safety of others put at risk? After pulling out onto a busy highway of 60MPH speed limit from a right on red light, the car only would accelerate to 17MPH nearly causing a multi-car rear end accident. Has the problem been reproduced or confirmed by a dealer or independent service center" The vehicle has been in service twice (going in time 3 on 12/14/22) for this issue along with other transmission issues. On the second visit the issue was identified and a fix was attempted but issues still persist. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others" As of now it's only been inspected by a Hyundai dealership, and I have a case open with Hyundai and they are waiting to see what happens at 12/14 service appointment before moving forward with any other actions. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" The transmission has been problematic since purchase. This 17mph max acceleration happened shortly after purchase and other issues have been persistent ever since. Holding gears with loss of power on interstate, rough vibrations at low speeds, holding gears to long, rough shifts, strange noises when shifting, and of course the max acceleration of 17mph / 3,000rpm and not being able to travel any faster being the worst / most dangerous.
When accelerating from a complete stop the transmission skips within the first few RPMs. This also happens when coming to a complete stop. It feels like a stall or a stutter. Also does it when put into reverse.
1st incident occurred October 19 2022.while driving 45 mph all of sudden vehicle lost engine power, can not accelerate. vehicle would not restart. towed vehicle to hyundai dealership service center.vehicle was repaired on November 2 2022. 2nd incident occurred on November 17 2022. while driving on highway speed limit vehicle engine lost power. vehicle would not restart. towed vehicle back to same dealership service center.
When I picked up my new Santa Cruz...a warning check transmission fluid came on when sales rep was showing how to set up truck. Went to service they could not find anything wrong. At 315 miles my truck became nonresponsive in middle of an intersection. and at the next 2 intersections on my way home. When I mean, nonresponsive vehicle would come to a stop and not go forward until I let off gas and depressed gas. Called dealer took in for service no problem driving to dealer. They could not find anything wrong. They did bleed the transmission fluid. I now see a recall describing my exact experience. I am afraid it will repeat. Took vehicle in for oil change and was notified of recall. They claimed to updated software. I have had since the first occurrence smaller episodes. I hope and pray software will fix problem?
The contact owns a 2022 Hyundai Santa Cruz. The contact stated while driving approximately 50 MPH, the message "Pull Over and Stop Immediately" was displayed. The contact veered to side of the road. The contact stated that while attempting to shift into gear the vehicle failed to respond. The contact stated that the vehicle appeared as if the transmission was in neutral(N). The vehicle was towed to the residence. The vehicle was then towed to an unknown dealer but was not diagnosed or repaired. The vehicle was then towed to the second dealer where it was diagnosed that the transmission needed to be replaced and that the failure was associated with NHTSA Campaign Number: 22V746000 (Power Train) however, parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle had been at the local dealer since September 23, 2022. The manufacturer was made aware of the failure and informed the contact that parts were not yet available. The failure mileage was approximately 2,950. The contact stated that an agreement was reached between them and the dealer to get a trade-in for a new vehicle. The claim is fulfilled on their part.
While driving, warnings were issued to check each of the driver assistance items and lights lit up on dashboard. Pulled over and turned off vehicle. Would not restart. Towed to nearest dealer. Sat for 2 weeks until they could look at it. Told to rent a car in meantime. Diagnosed as faulty TCU. Replaced TCU. Went to pick back up and would not start. Clicking noise heard from engine compartment. Left vehicle and was provided loaner card. Cannot identify cause. Vehicle sits.
The contact's husband owns a 2022 Hyundai Santa Cruz. The contact stated that after her husband parked the vehicle in the driveway, he exited the vehicle and went into the garage when the vehicle unintentionally rolled forward into the garage and crashed into her vehicle. The contact's husband did not sustain any injuries, and no medical attention was received. No police report was filed. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The failure recurred with the "Shift To Park" message displayed while the gear shifter was shifted into park(P). The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 2,700.
My residence is located in a dip..I can't say valley..this new Santa Cruz won't go up the hill even with the turbo engine the grade is not much.. a honda accord goes up easily.. the Santa Cruz revs and petty much stalls and I have to pump the accelarator and not sure what is going on with it.. there are no recalls and so I don't know what is wrong with it.. now I am forced to think of selling it and getting another one..
A D V E R T I S E M E N T S
- North Little Rock, AR, USA