This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This has now happened 2 times now (once in the fall of 2024 and the other time was 2 or 3 weeks ago) to the driver side seatbelt. Before driving, I buckled and clicked my seat belt and while I was driving, the seat belt unclicked and unlocked on it's own. The first time this happened, I thought maybe I didn't secure it all the way, but when it happened a second time, I knew for sure I had fully buckled my seat belt and it unlocked on it's own. This is a huge safety concern. If I got into an accident and my seat belt became unlocked, I could be killed. And I am concerned about the other seat belts as well. I have 2 small children who are always in the car with either my husband or myself (or both of us). I am concerned that their seat belts could have the same issue. No warning lights went on and I have not had the seat belt inspected yet. I researched online and saw no recalls, so I wanted to make sure this was reported in case others are having the same issue. It's very concerning. If my vehicle is needed for inspection, I am happy to do so as long as I have another car to drive in the mean time. This is our only vehicle.
The seat belt in the rear right passenger seat became disengaged on 1/13/25 while driving. The alert indicating the belt had become unbuckled did alarm. This has happened repeatedly, including recently on 1/10/25 when the front passenger seat belt became disengaged while driving. This has occurred when both children and adults are occupying the seats.
Update to previously filed complaint number: 11608439. Safety issue has been resolved. Initial complaint was due to defective seatbelt receiver buckle. Van Hyundai Carrollton dealership and Hyundai customer service refused to repair the issue under existing warranty, both claiming the issue was not a warrantied item. Months after safety issue was first reported, the vehicle was taken to another dealership, Huffines Hyundai Plano, where the faulty seatbelt buckle was diagnosed and quickly replaced free of charge.
Seat belts will randomly unlatch. Mostly happens in the second row but does occasionally happen in the driver and passenger seat. My kids are normally in the second row and are aware of the issue. We always remind them to check the seat belts by pulling to make sure it is latched. The seat belts have unlatched even after the kids have pulled and verified they are latched which is pretty scary. We will be just driving down the road when the seat belts unlatch. Luckily we have not been in an accident in this vehicle. Afraid the seat belts would not help.
- Yukon, OK, USA
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I have had two seat belts in this vehicle stop latching and come unlatched while the car was in motion. The first one was the middle row passenger side and the most recent one was the driver seat. This is extremely unsafe and I am very nervous for all of the other seat belts in this car. Both times I have been told his isn't a know issue and that they would be replaced by warranty. I am now finding out from searching online that this is being investigated.
The seatbelt latches are not always reliable. We have only noticed this with the driver-??s side seatbelt specifically during cold weather. We do not have a lot of back seat passengers not in car seats; therefore, cannot speak to the reliability of the back seat. We bought our car in 2022 and this issue started in 2023. So far, it is worse this winter than it was last year. It will take a couple of times to latch and will occasionally unlatch later down the road. I am concerned for the safety of the driver if an accident were to occur.
Several times while traveling, passengers have reported their seat belts unexpectedly and randomly releasing. In addition, the rear drivers side seat belt frequently does not latch. I have two videos showing the issue: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Front passenger side seatbelt buckle is not latching correctly when seatbelt tongue is inserted into buckle. Buckle will only latch when the buckle release button is depressed while inserting the seatbelt tongue. Defect may result in injury or death during car during an accident or sudden stop if passenger is unable to properly latch seatbelt due to defect or buckle fails. Dealership has refused to correct defect without first collecting diagnostic fee. Manufacturer has refused to cover costs to diagnose and repair part. Previous seatbelt buckle recalls for this manufacturer do not cover this make, model, or specific part.
The seat belts come unbuckled while driving. They can be difficult to buckle. Kids and adults have a hard time buckling and then when we are driving they will unbuckle on their own.
The 2nd row seat belt randomly becomes unlatched while driving. I even sat in that seat to confirm it wasn-??t something the children were doing and it wasn-??t. It just randomly comes undone. I took it to the dealership and was told that they would not replace since it wasn-??t reproducible.
The second-row passenger-side seatbelt does not stay in the locked position. We will push the tongue (male end) in completely and then seconds later the tongue disconnects from the buckle (female end) on its own. It takes multiple attempts (3-5 times) every time to keep it in the locked position. Sometimes the tongue will come undone when driving for an hour out of nowhere. We have tried sweeping out the buckle section and made sure the tongue end is clean and not disfigured. This has been happening for 9+ months. We thought it was a user error but it continues to happen to multiple passengers.
The middle row seats & the front passenger seat do not always buckle. The buckle doesn-??t -??catch-?? and you have to try to buckle over & over. Once, the back passenger seat clicked and buckled but then with a gentle tug it came unbuckled
the second row seat belts come disengaged while driving. We will buckle in our child, double check it is locked by pulling on seat belt and a couple minutes later it will disengage from the buckle and come undone. This is happening on a regular basis with our Palisade and the dealer/corporate office has no notes on this issue. If you search online you will see numerous reports about others experiencing this issue. It also sounds a lot like Hyundai's Recall #160 on the sonata.
The seat belts in the second row won-??t buckle until the 5th or 6th try and will randomly pop out of the buckle once secured while driving down the road.
Our 2nd row, passenger side seatbelt releases itself randomly while driving. The Hyundai dealership couldn't replicate it but all they did was insert the seatbelt and tug on it. Multiple passengers have had it happen to them randomly so we don't use that seat if possible. The dealer said they will call it in or something, and call me back. That was 2 months ago. Tugging on it, it seems locked in, but while driving it just undoes itself. I've seen other palisade owners report this problem about the same 2nd row passenger side seatbelt.
Captains seats in the middle of the vehicle keep having the seatbelts unbuckle by themselves when in use. It does not matter the size of the rider. We replaced the entire assembly with original parts for the driver side captain seat in October by a Hyundai dealer. It continues to be an issue. The right side was cleaned and reassembled. This affects the ability for passengers to be safely restrained while the vehicle is in motion and should there be a collision, we are unsure if they buckle would stay latched.
The middle passenger seatbelt receptacle that came with the vehicle is the component that often failed. Passengers sitting in this particular seat would often try to put on their seatbelt and it would not catch. Though intermittent, this would occur 1/3 to 2/3 of the time. Passengers sitting in that particular seat (none of the other seatbelts had problems), would often have to try and engage or click their seatbelt "on" multiple times before it would actually catch. In many cases, the passenger would click the seatbelt, and a few minutes later, it would release without touching the release button. We explained the issue to a dealership on multiple occasions but they said they couldn't replicate the issue. Finally, recently, we explained that we would not leave until they fix it. We had to show the dealer how the seatbelt wouldn't engage and we successfully demonstrated its failure. The dealer reluctantly agreed to order a new seatbelt receptacle. Once the new seatbelt receptacle was installed, we have only experienced successful buckle and receptacle engagements. I believe the initial middle passenger seatbelt receptacle that came with the vehicle was faulty and posed much danger, and at some times, caused the vehicle to have been driven improperly when the seatbelt became unengaged.
A D V E R T I S E M E N T S
- West Bend, WI, USA