December 30, 2022 = Purchased 2021 Hyundai Palisade from Meriden Hyundai. I have invoice.
February 6, 2023 = Purchased my camper from Longview RV. I have invoice.
??? = received call from Meriden Hyundai regarding tow hitch recall-scheduled appointment to
bring the car in.
In between this time, I had ordered a 4 way plug to a 7 way plug converter with Meriden Hyundai parts dept.
February 20, 2023 = brought the car in and all they did was pull the fuse for the tow hitch wiring. I asked
about a remedy as I needed to tow my camper home the service man said “you can still tow” I commented “not legally, not safely without lights or brakes. Guess I’ll see what my RV dealer can do”. I have service invoice
February 27, 2023 = brought Palisade to Longview RV and to pick up camper. Longview would not allow
my son to tow camper with his vehicle. They insisted that my vehicle needed to be
able to safely tow the camper. They were going to install new wiring any bypass the
wiring related to the recall. This process took Longview all week as they ran into
numerous technical setbacks.
During this week I had to go between borrowing my son’s car or my daughter’s car to get to work.
March 4, 2023 = picked up both camper and Hyundai from Longview RV. The cost was higher than
originally planned as additional parts and time were required. I have invoice.
Did some research on the recall which at that time I found it was published by Hyundai on
August 26, 2022. This was before I purchased the vehicle. I have the notice.
March 11, 2023 = I sent an email to Meriden Hyundai through their website. (no response) I have copy
March 15, 2023 = Filled out complaint form with motor vehicle department. (results is there is no law
To protect consumers)
March 18, 2023 = sent an email to Hyundai Corporate. Started the online process through the Campaign
Reimbursement. This went back and forth for quite some time. I would check the
Status to find it had been closed with no communication as to why. I would call and
It would be reopened. Bank and forth and no communication from Hyundai. I have
emails
May 22, 2023 = They requested documentation of the invoice being paid. I sent them credit card and
Bank statements. NO communication and it again the claim showed closed online.
This went back and forth again with me contacting them. They said the repairs were performed on the
RV and not the vehicle.
Longview RV sent an email stating that the work was performed on my 2021
Hyundai Palisade. It tool a while still and they insisted that the invoice must state the vehicle and VIN on it. Since so much time had passed and Longview had closed the invoice, they could not go into the system and alter it. I have emails
June 10, 2023 = filed complaint with Attorney General’s office. I have documentation
June 26, 2023 = received response from Attorney General’s office that Meriden Hyundai states the work was done on the RV and not the vehicle. I have email
July 6, 2023 = I was emailing back and forth with Jessican Dreyer at Hyundai. I sent her the email thread including the email from Longview. After again going back and forth it remained that the invoice MUST
contain the vehicle information. I conveyed to Jessica that I would see what I could do to get the invoice from Longview to state on it the vehicle information. I have emails
July 18, 2023 = A revised work order/invoice was created and sent to Jessican at Hyundai. The revision clearly worded on it that the work item number 3 all pertain to customer vehicle and state the year, make, model and VIN. This was signed by the service manager at Longview. I have emails
July 20, 2023 = the response from Jessica was that when she presented it to her supervisor the supervisor informed her that this claim has been denied. As it was relayed to me it sounded as though the revision was not even submitted, and the case was closed. This was a verbal conversation.
July 20, 2023 = I sent an email to the owners of Meriden Hyundai as now it falls back on them for even selling me the vehicle. I have email
August 3 through August 8, 2023 = They sent my email to the service manager. I sent him the invoice (revised one) as he requested. It was then back and forth with emails again to him questioning the 7 pin plug. This has nothing to do with the recall on the wiring. He also emailed something about a “pigtail” as a remedy. This was not an option back in February. I have emails
August 8, 2023 = Everything was forwarded to the General Manager of Meriden Hyundai. I have email
August 11, 2023 = stayed home as this has me stressed beyond words and I needed to do more research. I check online again regarding the recall and discovered and earlier recall dated August 19, 2022. This recall said on it “Important: As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.”
Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use. It was apparent that Meriden Hyundai did not do this or if they did they did not disclose this to me prior to purchase. I see this as gross neglect on their part.
August 11, 2023 (today) I once again email Meriden Hyundai. This time to the General Manager himself and cc’d the owners. The email contained the original email I sent to the owners and attached the recall posted on August 19, 2022 by Hyundai. He should have already received the revised invoice from Bub Dowd the service manager. I have emails
August 11, 2023 = I forwarded documentation to Attorney General’s office including the August 19, 2022 recall notice from Hyundai and the revised invoice. I have email.
Contacts:
Meriden Hyundai 203-235-1669
Bud Dowd, Service Manager x 44 email bdowd@meridenhyundai.com
Harold Oliver, General Manager x 21 email holiver@meridenhyundai.com
Owner, Bob Doyle email nesc82v@yahoo.com
Owner, Tod Moynihan email tmoynihan@meridenhyundai.com
A D V E R T I S E M E N T S
December 30, 2022 = Purchased 2021 Hyundai Palisade from Meriden Hyundai. I have invoice.
February 6, 2023 = Purchased my camper from Longview RV. I have invoice.
??? = received call from Meriden Hyundai regarding tow hitch recall-scheduled appointment to bring the car in.
In between this time, I had ordered a 4 way plug to a 7 way plug converter with Meriden Hyundai parts dept.
February 20, 2023 = brought the car in and all they did was pull the fuse for the tow hitch wiring. I asked about a remedy as I needed to tow my camper home the service man said “you can still tow” I commented “not legally, not safely without lights or brakes. Guess I’ll see what my RV dealer can do”. I have service invoice
February 27, 2023 = brought Palisade to Longview RV and to pick up camper. Longview would not allow my son to tow camper with his vehicle. They insisted that my vehicle needed to be able to safely tow the camper. They were going to install new wiring any bypass the wiring related to the recall. This process took Longview all week as they ran into numerous technical setbacks.
During this week I had to go between borrowing my son’s car or my daughter’s car to get to work.
March 4, 2023 = picked up both camper and Hyundai from Longview RV. The cost was higher than originally planned as additional parts and time were required. I have invoice.
Did some research on the recall which at that time I found it was published by Hyundai on August 26, 2022. This was before I purchased the vehicle. I have the notice.
March 11, 2023 = I sent an email to Meriden Hyundai through their website. (no response) I have copy
March 15, 2023 = Filled out complaint form with motor vehicle department. (results is there is no law To protect consumers)
March 18, 2023 = sent an email to Hyundai Corporate. Started the online process through the Campaign Reimbursement. This went back and forth for quite some time. I would check the Status to find it had been closed with no communication as to why. I would call and It would be reopened. Bank and forth and no communication from Hyundai. I have emails
May 22, 2023 = They requested documentation of the invoice being paid. I sent them credit card and Bank statements. NO communication and it again the claim showed closed online.
This went back and forth again with me contacting them. They said the repairs were performed on the RV and not the vehicle. Longview RV sent an email stating that the work was performed on my 2021 Hyundai Palisade. It tool a while still and they insisted that the invoice must state the vehicle and VIN on it. Since so much time had passed and Longview had closed the invoice, they could not go into the system and alter it. I have emails
June 10, 2023 = filed complaint with Attorney General’s office. I have documentation
June 26, 2023 = received response from Attorney General’s office that Meriden Hyundai states the work was done on the RV and not the vehicle. I have email
July 6, 2023 = I was emailing back and forth with Jessican Dreyer at Hyundai. I sent her the email thread including the email from Longview. After again going back and forth it remained that the invoice MUST contain the vehicle information. I conveyed to Jessica that I would see what I could do to get the invoice from Longview to state on it the vehicle information. I have emails
July 18, 2023 = A revised work order/invoice was created and sent to Jessican at Hyundai. The revision clearly worded on it that the work item number 3 all pertain to customer vehicle and state the year, make, model and VIN. This was signed by the service manager at Longview. I have emails
July 20, 2023 = the response from Jessica was that when she presented it to her supervisor the supervisor informed her that this claim has been denied. As it was relayed to me it sounded as though the revision was not even submitted, and the case was closed. This was a verbal conversation.
July 20, 2023 = I sent an email to the owners of Meriden Hyundai as now it falls back on them for even selling me the vehicle. I have email
August 3 through August 8, 2023 = They sent my email to the service manager. I sent him the invoice (revised one) as he requested. It was then back and forth with emails again to him questioning the 7 pin plug. This has nothing to do with the recall on the wiring. He also emailed something about a “pigtail” as a remedy. This was not an option back in February. I have emails
August 8, 2023 = Everything was forwarded to the General Manager of Meriden Hyundai. I have email
August 11, 2023 = stayed home as this has me stressed beyond words and I needed to do more research. I check online again regarding the recall and discovered and earlier recall dated August 19, 2022. This recall said on it “Important: As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.” Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use. It was apparent that Meriden Hyundai did not do this or if they did they did not disclose this to me prior to purchase. I see this as gross neglect on their part.
August 11, 2023 (today) I once again email Meriden Hyundai. This time to the General Manager himself and cc’d the owners. The email contained the original email I sent to the owners and attached the recall posted on August 19, 2022 by Hyundai. He should have already received the revised invoice from Bub Dowd the service manager. I have emails
August 11, 2023 = I forwarded documentation to Attorney General’s office including the August 19, 2022 recall notice from Hyundai and the revised invoice. I have email.
Contacts: Meriden Hyundai 203-235-1669 Bud Dowd, Service Manager x 44 email bdowd@meridenhyundai.com Harold Oliver, General Manager x 21 email holiver@meridenhyundai.com Owner, Bob Doyle email nesc82v@yahoo.com Owner, Tod Moynihan email tmoynihan@meridenhyundai.com
Hyundai Corporate Reimbursement Campaign (Case # 21147997) Jessica Dryer email jdryer@hmausa.com Hyundai Customer Care: (800) 633-5151 hmacampaignreimbursement@jnrcorp.com
Longview RV Service Manager, Kevin Rooney 800-516-9058 Email K.Rooney@longviewrv.com
- Doreen B., Bristol, US