The Office of Defects Investigation (ODI) has received six complaints (VOQs) alleging failures of Enel X Way's JuiceBox Level 2 residential EV chargers. One individual-??s complaint alleges that charging their vehicle with a JuiceBox led to an explosion in their garage that set fire to a home and rendered it a total loss. Another individual alleges that a car caught fire in their driveway while charging with a JuiceBox. Four other complaints describe electrical malfunctions tripping circuit breakers and disrupting electric vehicle charge cycles. Additionally, ODI has become aware of a communication sent to charger owners on October 2, 2024 and posted on Enel X Way's website that Enel X Way North America will cease operations in the United States and Canada on October 11, 2024. Ceasing operations could also impact the charging app and supporting software. ODI has opened a Preliminary Evaluation to assess the scope, frequency, and safety consequences of the potential safety-related problem, including the safety impacts related to the app and supporting software. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
