This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought my Ioniq 5 in April 2023, starting in June 2023 I started having issues with the internal navigation system locating my vehicle on a different route than I was actually on. When I connect to Apple CarPlay to be able to use Google Maps or Waze, it also throws my cell phone system off and will be taken into wrong streets. Vehicle navigation also detected me driving in the wrong direction alerting me not to enter the street. I took video and photos to the dealer starting in June 2023 for a few months. They first updated the software which took over 6 hours, and my car spent the night at the dealer. Unfortunately it did not resolve the problem, they then replaced the antennae also not resolved issue. They replaced the camera in front of the rear view mirror, also no resolution. Lastly they replaced the head unit under warranty. My car continues to have the same issues with navigation and recently while on the freeway and the navigation and Apple CarPlay were acting up, when i switched lanes it alerted me of a collision and car began to break while driving 65 miles per hour. This could have caused me to be rear ended if there would have been a vehicle behind me. I do not feel safe driving this vehicle which i depend on the navigation maps for my daily work. Currently i am avoiding driving on freeways to ensure the car does not suddenly brake and cause me to be rear ended. I contacted the dealer and they stated they have not detected the same issue on other Ioniq 5's sold at Puente Hills Hyundai in California. In researching through the internet, i found there are others experiencing the same issue. Dealer asked me to bring my car in once again, but i am not sure what they can do. Hyundai needs to figure out the issue on the Ioniq 5 navigation system and issue a recall to fix the safety glitch with the system.
I attempted to drive my car to work. The car started but would not shift into gear. A red battery light indicator was on in the lower left corner of the screen. I contacted my dealer and they asked me to jump my car and bring it in. I did that. They indicated that my car had experienced ICCU failure and that a part would need to be ordered. The car had already been updated to address the ICCU failure, or so I thought. This is a known issue with 2022 models.
Vehicle was taken to dealer for recall repair. Upon completion i made sure everything was good to go. And realized the navigation system was not updating. Service agent took it back and was advise it needed a 4 hour update. Car stayed overnight. Following day they informed me they couldn-??t find the problem and were in contact with tech support. They were advice to just replace the navigation antenna. Dealer has place the order for the antenna. My only problem is while we wait for the antenna my car-??s location is at a random place so if it where to be taken there wouldn-??t be a way for me to know the location of it.
The navigation system in this car has an additional feature which is always enabled even if a destination is not programmed into the nav system which is supposed to warn drivers if they are going the wrong way on a highway. Intermittently the system erroneously indicates that the driver is going the wrong way. A voice warning is repeated issued and a warning symbol is displayed on the instrument panel. It is shocking, very distracting and frightening at first. Then it becomes a driver irritation, and eventually the driver tries to ignore the constant warnings, completely defeating the purpose of the safety feature. I-??ve seen on the Ioniq forums where other drivers have reported this intermittent problem. Our local dealer would not check our car because the nav system was not failing at the time we brought it in. The problem can last for 5 minutes and then stop or can last for a duration of a car trip. For drivers unaware of this problem, they could easily be frightened enough to cause unsafe driving.
- Austin, TX, USA
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The car driving selector order is Drive, Neutral, Reverse which is the wrong order. It should be Reverse, Neutral, Drive, which is the same for all the cars I have driven since the late 1960's. In fact, the Hyundai Santa Fe has the correct order. Also, my Volvo XC60 has the correct order. I thought that your standard 571.102 addressed this problem. I am having the same problem selecting the wrong drive when I go from my Volvo to the Ioniq 5.
Charging port overheats when attempting to charge at any speed above 6kw/hr. Charger is supposed to be rated for 48amps but overheats within minutes charging at 40 amps. Have had a TSB installed by the dealer but issue remains
Level 2 charging at home interrupting. I charge with a level 2 24a in my dryer outlet and my ionic 5 sel 2023 rwd interrupt its charging 2 times. I had to force my shelf to continue.
Sometimes, the batteries trip while charging and don-??t recharge, don-??t charge at the expected speeds, or only charge partially. Recently, when charging at home all night and plugged into our Level 2 charger, I find find that the car has not charged at all overnight.
Twice this week while charging my Ionic 5 the charging stops before it is completely charged to the set point. Once the set point was at 80% and once at 100%. Both times the charging stopped and I received the message below. None of the reasons listed in message was a cause of the stopping. I have called my dealer and they are checking w/service dept to see if I need a software update. I am waiting to hear back but there is obviously something wrong with the rate of charge. I am using a Jukebox home charger.
A D V E R T I S E M E N T S
- North Hills, CA, USA