This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When charging the car on an AC Level 2 charger, the vehicle overheats and charging fails. This is dangerous and can cause overheating/fire to electrical equipment as well as rendering the vehicle inoperable due to insufficient charge. There are no warnings ahead of time prior to failure. The problem is widespread and replicable, as evidenced by reports of forums, reddit, YouTube, and even a TSB issued by Hyundai that fails to adequately resolve the issue.
The vehicle-??s 12v system failed under normal use. The vehicle is unable to be started without a jumpstart. I think this is related to the issues other Ioniq 5s are seeing.
Charging prematurely terminates before completed. Dealer denies knowledge of this. However suggested charging at "reduced" as opposed to "maximum" level. Even charging at "reduced" setting, charging still terminates before complete.
Occasionally, the vehicle sometimes doesn't start and allow me to engage to Drive gear from being turned off/Parked. I sometimes have to turn the car off and back on 1-2 times for the car to start like normal and allow me to select drive or reverse. Additionally, I have never been able to successfully sync my vehicle with my hyundai bluelink account despite efforts to troubleshoot with Bluelink representatives.
When starting vehicle, presents a warning message in instrument panel of "Check electric vehicle system". The stated description indicates: "This warning message is displayed when there is a problem with the electric vehicle control system. Refrain from driving when the warning message is displayed." This could be an issue with the battery system, or steering system that puts others in danger due to the unpredictable nature of the error. The Hyundai app that reports vehicle statuses does not show any error or diagnostic codes.
- Austin, TX, USA
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Vehicle is supposed to be able to charge at 48A on an AC charger but it does not do this during the months when ambient temperatures are above freezing. Poorly designed thermal management by the manufacturer causes charging to stop when the local temperature at the charge port door exceeds the threshold. The only way I can charge this car at home outside of the winter months is to lower the EVSE amperage to 32A which results in the car taking longer to fully charge than it-??s supposed to. This car is supposed to be able to AC charge at 11.5 kW with 48A but it simply cannot do that most of the time. This issue is widely reported on the Ioniq 5 forums and is not isolated to me.
Twice this week while charging my Ionic 5 the charging stops before it is completely charged to the set point. Once the set point was at 80% and once at 100%. Both times the charging stopped and I received the message below. None of the reasons listed in message was a cause of the stopping. I have called my dealer and they are checking w/service dept to see if I need a software update. I am waiting to hear back but there is obviously something wrong with the rate of charge. I am using a Jukebox home charger.
When AC charging my car, It quickly overheats and disables charging. I've measured the temperatures at 239?F using OBD reader. The only way to continue charging is to reduce charge amperage. If it is reduced to 32 amps the temperature seems to stabilize before reaching the 240? emergency cut off.
The charging system in the 2023 Ioniq 5 has multiple issues with connectivity and charging above a certain threshold. When charging at home using an electrician certified install by Merit and a county approved installation and Emporia EVSE 48A charger, the car prompts with a message that reads "Electric Vehicle Charge Alarm was processed. Your vehicle is not charging because of a connection failure. Possible reasons include: blackout, payment incompletion, charging stop button enabled." This has only recently started happening with the temperature in the closed garage reaching above 80F. The only way to rectify is to charge below 40A and this same issue is being reported by other Ioniq 5 owners via online forums as well. As it relates to DC fast charging at public infrastructure, the Ioniq 5 has a reliability problem with connectivity to the CCS1 ports that are used with Electrify America stations. The common denominator appears to be the charging port of the Ioniq 5.
We purchased our 2023 Ioniq5 approximately 7 months ago. We saw an article in the newspaper about the 2022 Ioniq losing power while driving. That has happened to us 3 times in the last several months so it is not strictly the 2022 model. One time was particularly scary as I was entering a busy freeway the car lost power and as much as I pushed on the pedal I could not go more than 20mph. This happened for about 15-30 seconds then finally accelerated. My husband said he has experienced the same problem with this vehicle on 3 different occasions. Thank you.
2023 Hyundai Ioniq 5 (SEL, AWD) has bad ICCU (intergrated charging control unit). Will only charge at DC chargers reliably, level 2 or level 1 chargers will only work intermittently. Has been in the shop 2 weeks with no estimated repair date as the ICCU is on backorder. This issue is affecting a lot of Hyundai/KIA/Genesis customers who's vehicles share the same platform. The dealer won't even say where I am in line to receive the ICCU vs. everyone else in North America. This is really unacceptable for a car I paid almost $60,000 for.
The charging port on the electric vehicle appears to have poor cooling as the port frequently overheats when connected to any level 2 charger that is within the vehicle's approved specs. I've measured it going as high as 200 degrees F before the car stops accepting a charge, and even after that the port will remain piping hot until it is physically unplugged. This is quite dangerous as I mostly charge at night and am asleep when it happens in my garage. A quick search online shows that hundreds of Ioniq5 owners are having the same issue. Hyundai released a technical service bulletin(23-EV-003H), so I can take it into a dealer for a software update that will fix the issue. However, that update only succeeds in restricting how much current the car will accept in order to keep the temperature within safe levels. This means that the car I purchased cannot function safely as advertised.
12v battery died within 6 days and needed to be jumped. Another 4 days and the 12v will not hold a charge at all. This is a new 2023 Ioniq 5 Limited AWD. Odo on the lot was 13 miles. Odo at 10 days was around 280. Waiting to hear from Hyundai, but dealer confirmed 12v is bad. Currently unknown if ICCU is also faulty.
The Ioniq 5 has a braking system that does not engage the brake lights on deceleration when in certain regenerative braking settings. This is dangerous as the car will quickly decelerate and not warn drivers behind you potentially causing a crash because they are unaware the Ioniq is stopping quickly. Please have Hyundai address the issue for recall.
12V battery does not seem to be charging. After 2 days of not being driven, 12v battery status is too low to start the car. Jump starting works but same think occurs after couple of days of not driven.
When using i-Pedal (one-pedal driving) mode in this vehicle, it can decelerate at a very fast rate but does not illuminate the brake lights unless the driver-??s foot is completely off the pedal. For example, I can be driving 60mph and decelerate to ~2mph as quickly as other drivers coming to a complete stop, but my brake lights will not illuminate until my foot is **completely** removed from the pedal. This is contradictory to the way one-pedal driving works, since coming to a smooth and slow stop requires that you slowly lift off the accelerator pedal, during which the brake lights do not illuminate because your foot is still pressing the pedal (albeit less and less as you come closer to the stop).
I've owned this car for 4 months now. We own 2 electric cars, 1 ioniq 5 and 1 Fiat 500e. We have a level 2 charger in the garage. A month ago I noticed the ioniq stopped charging overnight. When I tried the next day, it charged for about 30 minutes, then I would get a msg on my phone saying charging had stopped. I can remotely start the charging again, but then it would stop every 10 or 15 minutes. This is still happening. The Fiat has no issues charging, leaving me to believe it's not the charger that is the problem. I've even reduced the charge to the middle level but it hasn't helped. I will be taking this into Hyundai this month for them to see what's wrong.
A D V E R T I S E M E N T S
- Atlanta, GA, USA