This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
What component or system failed or malfunctioned, and is it available for inspection upon request" The ICCU failed. The car won't charge on a level 1, 2, or 3 charger. The failure happened in the middle of a charging session. Since failing when trying to charge the car says "charging unsuccessful". The dealer has had the car for 28 days and won't tell me when it will be fixed. How was your safety or the safety of others put at risk? Yes. My family. Thankfully the failure happened in our garage. If it had of happened when we were away from home we would have been left stranded unable to charge. Also, if the ICCU fails while driving the car loses all power and comes to a stop. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. It has been at the dealer for 28 days Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? It has been inspected by the dealer Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" No, there were no warnings prior. All ICCU related recalls had been performed.
This has happened twice so far. I was driving down the street on the main road and the check evs error came on with a yellow triangle -??? light came on. Suddenly the car slowed down, it was hard to steer but I was able to get it to a neighborhood near the school before it shut down. It scare me to know what would have happened if that was on a freeway. Now, because of the fear I hardly drive the car. The last time this happened was yesterday.
When you place the car in park a recall was done so that the emergency parking brake automatically engages. Well between 30 seconds to a minute after the car is in park, the brake disengage. When you go to set it manually after it disengage, it will still disengage.
Highway speed vibration of entire vehicle, particularly steering wheel and seats. This continues despite wheel balance, forced wheel balance and replacing all 4 tires. Multiple trips to dealer without improvement. Test drive of a new, same model vehicle with same or more road vibration at high speed. Numerous same complaints on internet forums.
It is UNKNOWN what component or system failed There was a sudden and total electrical failure with the inability to safely move the car. If this electrical failure had occurred on a turnpike or expressway it would have been a catastrophic event. Car was flat bedded to a dealership Dashboard warning provided less than 5 min time and 0.5 mile before ceasing to operate at all although car's computer thought that the car's health was OK.
- Merion Station, PA, USA
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Vehicle suspension in the rear feels unsettled when coming to a stop using regenerative brakes. If you hit a small pothole or recessed manhole cover the rear of the vehicle feels like the rear suspension is jumping. I've taken it to the dealer and they noticed it and also it occurred on a new ioniq 5 they had on the lot also.
When my car is plugged in to charge it keeps stopping the charge. Example: Starts at 24% and stops at 28% I restart charge and it stops at 47%. Each time the charging port on the car is hot. This has happened multiple times. I now have to set reminders on my phone to check that my car is still charging so I can get to work in the morning. I am at the dealer now and they say there is nothing they can do because they have not been notified that it is an issue Thank you for your attention to this matter
The car will only charge at half of the advertised Level 2 AC charging rate. It advertises it can charge at 48 amps; however, we cannot charge above 24 amps. If we charge above that rate the charging will stop. The issue appears to be well documented in online forums where if the charging port reaches about 100 Degrees C it will fault. There is a TSB they are installing but it just makes it automatically derate to ~24 amps which other than providing 15 minutes of higher power it doesn't at all solve the situation. Hyundai has recently stated that they are aware of the issue and they expect people to live with it and re-adjust their expectations; but it is fair to expect the car to perform as advertised. I also don't think any caveats about charging speed for weather or state of charge would be specific to level 3 charging; I am not aware of another EV in existence that doesn't provide its advertised AC charging level. It pretty clearly appears to be defective hardware. We also have friends who bought their car a month later (July 2023) and they are having the same issue; albeit they can still charge at 32amps. To answer the questions directly. - Charge Port - The cars cannot charge in time advertised making people drive without buffers and could run out of power on trips because they can only charge at half the rate advertised and couldn't charge overnight. - We are getting the TSB that will automatically reduce the charging rate this week. we had to wait over a month for an appointment. - It has not been inspected yet but all they are going to do per the TSB is if we say we have the problem they do the software update. - There are no customer facing error codes. The issue first started in March the first day it was over 70 degrees. We did not have an issue last summer or over the winter. The longest we can charge since then at 40 amps is about 15 minutes. We have never even charged the car at 48 amps which is what it is supposed to be able to do.
The problem is in "1-pedal" mode (which Hyundai calls "i-pedal"). This is an extremely convenient mode of driving in normal operation, yielding very smooth, passenger-friendly (acceleration and) deceleration by avoiding use of the brake pedals altogether. The problem is that the 2022 Ioniq 5 will *never* activate the brake lights ("stop lamps") when decelerating in i-pedal mode, as long as I apply any pressure at all on the accelerator pedal. This gives drivers behind me no notice that I am slowing down until I'm almost completely stopped. This seems to meet current DOT standards, but ONLY because I'm not using the brakes to decelerate. If I slow down at a similar rate using brakes, the brakes lights do turn on. I recently submitted a similar complaint to Hyundai: Consumer Affairs Case#: 21492175. For a more thorough explanation & demonstration, see this video from the Technology Connections channel on YouTube -?" he has exactly the same model as me (and I independently verified the behavior on my car with a driver following me): https://youtu.be/U0YW7x9U5TQ My complaint is to the DOT as much as to Hyundai: safety will be improved if the illumination of brake lights ("stop lamps") is required no matter what mechanism the driver is using to slow down, for all manufacturers and models (though this will likely only apply to Electric Vehicles or hybrids). I hope this can be made retroactive, which shouldn't be a great burden as I expect this could be implemented with a software upgrade. I believe the EU has such a regulation for cars sold in Europe.
The vehicle does not charge. After multiple attempts by the dealer to fix the issues, the vehicle is still in the shop. I am told it now charges on level 3 chargers (super chargers not available widely) only and does not charge on level 1 and 2. Various parts have been replaced but Hyundai corporate and the dealer has not been able to identify the issue or fix the problem after 45 days. I have filed a complaint with Hyundai and requested that the company buyback the vehicle. No response from Hyundai. I do not feel safe driving the vehicle. The vehicle is in repair with Lia Hyudai of Hartford, CT. Thank you, Bhavani 917-605-9772
As I was parking my car I got a yellow warning battery light. It said to check the electrical system. When starting the car the warning light came back on and this time the car went into "turtle mode" where the car won't go over 25 miles per hour. After that the car flashed a red warning light and said to stop driving immediately. I called for a tow and the dealership diagnosed the problem as an ICCU and Fuse problem. They informed me they have ordered the part but that it make take over a month to get the part in. The car only has 11,000 miles on it and is just over 1 year old.
Windshields in the vehicle keep breaking with little to no reason. In 6 months of ownership we have fully replaced 3 windshields. Windshields provide a line of protection for the driver and passengers when the vehicle is being operated. Continuous breaking of a windshield indicates a bigger safety issue with the manufacturing of the car/glass. In one instance there was an audible screeching sound and the glass suddenly cracked for no reason. The windshield has been replaced and safety system recalibrated 2 times in 7 thousand miles ownership with the 3 appointment scheduled for completion in a week.
Hi! My vehicle went under a recall repair last month. Once completed, the acceleration significantly decreased in the ECO drive train mode. The other modes are working as before. I have been advised that this recall service was required by the NTSB. There are reports of this occurring on credible websites as well. I did report it to Hyundai, they didn't believe me. So, I am reporting this to you. Please fix my car!
We just purchased this vehicle and I found this issue. We have not had any accident. This is just an professional OBSERVATION about a potential issue. The rear carpet mat has a slick and very smooth rubber underside. This factory carpet liner sits on top of the factory carpet. With the rear fold down seats in the upright position, there is no problem but the liner does slide easily around as there is no way to attach it to the regular carpet. I asked the dealer who dosen't seem to be interested in helping with any other issues including this and they suggested that I go to Walmart and buy a stip of velcro and stick it down. Paying over $58,000 for a car, I'm not about to do this as it is something that should have been caught in the design process. The problem will be when the rear seats are in the down position and someone puts a heavy object like a cooler filled with ice and drinks or a heavy tool box on the back area of the carpet liner. If you have to apply the brakes quickly or get into a accident, the article will be shooting forward on the liner very quickly and possibly striking the driver or passenger seat back or possibly in the back of their heads. The object could also move into the front seat area. Hitting the seat back or driver with this added force and or weight will be just more dangerous added that the air bags could possibly be going off. It would be like getting hit 3 times in a accident. First by another vehicle, 2nd with the air bags and 3rd from behind with whatever you put in the vehicle rear.
A D V E R T I S E M E N T S
- Delmar, DE, USA