This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The Draw-tite 76589 was purchased through Uhaul Canada for my 2022 Ioniq5. After a few months of use with a light trailer according to the specifications of Hyundai, Uhaul and Drawtite, it tore of a part of the vehicles frame. After the inspection at U-Haul and Hyundai dealership, they concluded that the problem occured because the hitch wasn't designed to mount on the specified by Hyundai mounting spot, hence it caused the damage. There are many cases like that on Ioniq5 forum as well as at different hitch installing companies who used this model. This model is now discontinued, although still sold, and was replaced by a 76632 model which mounts to the right location. Horizon Global did not contact the customers, not their distributors/dealers and doesn't compensate the customers who contacted them. After 7 months I still have the hitch on the car if you want to inspect it.
- Gatineau, MI, USA
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- Gatineau, MI, USA