This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The steering wheel frequently locks in position during left or right turns at speeds between 30 and 70 mph. A deliberate effort is required to return the steering wheel to neutral. My Hyundai dealer shop would not diagnose the problem due to the problem being intermittent, despite the car being under the bumper to bumper warranty.
Driving and car just quit. Clock turned, wipers went crazy, and then smoke came up the front windshield from the engine. I bailed and left it in the road. Awful and dangerous situation. Dealership wasn-??t excepting Genesis anymore. Towed to a dealership 50 min away. Told the engine failed.
Steering wheel sticks in turns, requiring the wheel to be pulled back to center. This is most noticeable on long sweeping highway turns and adds additional effort to operating the vehicle. This is the second time I've had this problem. The first time, at approx. 30k miles, the Hyundai diagnosed and replaced the electric power steering rack, which resolved the issue. Now at 65000 miles, the same issue has returned. There are a number of other people posting on the genesis forums about this same issue.
theres multiple of vehicles like mines that are having the battery terminal issue. and when its loose it cause the car to shut of while at high speed causing the driver to loose power steering and brakes.
The positive battery terminal has a design flaw where it will wholly lose conductivity with the battery post due to vibrations, stress and age. After numerous dealer visits where "nothing was wrong" I began to diagnose the issue myself. I tracked it down to faulty positive battery terminal, which due to the lack of manufacturer availability I had to correct myself. It seems to be such a widespread but "unknown" issue with the entire vehicle model that I made a repair guide on the subject with photos: https://genesisowners.com/genesis-forum/threads/improved-positive-battery-terminal-box.32768/#post-411757 The primary issue at stake is the sudden, unexpected loss of power steering when maneuvering at low speeds. The vehicle will lose additional safety systems when the battery power is interrupted, such as collision avoidance, parking sensors, airbags and even powertrain control in extreme cases. No manufacturer diagnostic codes will ever be set as the systems in the vehicle do not account for sudden unexpected power loss. Problem is aggravated by objects on trunk floor resting on terminal box. The secondary issue is that when a power interruption occurs while the vehicle is in operation, the vehicle will not properly shut down when the ignition is turned off. Rather than unlocking doors and assisting handicapped drivers via the easy exit seat feature, the car completely dies and does not wake back up. Vigorous door slamming or any other large impact to the body of the car will sometimes bring systems back online, by fractionally moving the positive battery terminal. If systems do not return, the driver is unable to lock the doors or open the trunk. Hyundai does not make the positive terminal a replaceable item, rather, it's only sold as a combined part with a $1400 battery cable (plus 8 hours labor). Dealers and owners alike are averse to replace this part for such a high price, when the battery terminal itself is worth less than $20.
- Bushnell, FL, USA
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Upon driving many warning lights light up and make warning signals on the instrument dashboard. These warning lights light up at the same time or in succession and include: check bid system, tire pressure, check engine light, skid control, check bsd system, and others. In addition, brakes become sticky and steering is affected. Worse yet, car slows down on its own as it engages crash avoidance system.
ESC failed. I was attempting to make a left turn from a stopped position at a typical intersection. I lost control of the vehicle as it started to fishtail once I began the turn. Brakes did not respond and I ended up hitting the curb on the outer lane with both front and rear tires. Side curtain and passenger seat airbags deployed. Vehicle is now a total loss. I believe the faulty ESC poises a lot more risk that just a fire. From other reports on genesis forums by consumers like me, this problem with Hyundai's ESC seems to be a common and reoccurring problem. Recall should be updated to include that ESC may fail and makes the vehicle unsafe to drive.
The contact owns a 2015 Hyundai Genesis. The contact stated that while driving 25-55 mph, on several occasions the steering wheel ceased with the power steering assist warning light flashing. The vehicle was taken to dennis Hyundai East (2900 morse rd, columbus, oh 43231, (614) 471-2900) to be diagnosed. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.
Steering wheel holds in position during turns and require opposition force to release it. Researched this online and found other people having the same issue and may require a new steering rack.
The contact owns a 2015 Hyundai Genesis. While driving and making a turn, the steering wheel seized without warning. The vehicle was turned off and restarted, but the failure recurred. In addition, when the vehicle was shifted into drive, the instrument panel display reversed and the vehicle moved backwards instead of forward. The vehicle was towed to napleton Hyundai glenview (located at 1620 waukegan rd, glenview, il 60025, (847) 729-8900) to be diagnosed, but a failure code could not be located. The dealer suggested that the gear shifter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and provided case number: 15620163. The approximate failure mileage was 42,000.
On 31 Jan 2019-ice and snow collect in a pocket under the engine. Freezing the electronic control module for the electronic steering. The "electronic steering light " came on, resulting in no steering function at all. Auto had to be towed to the dealer. Lucky for me I was in a parking lot. If I had been driving it would have been catastrophic. As I was picking up my auto, another one came in on a flatbed with the exact same issue.
Since last October, the car's steering has periodically failed to return to center, after taking a right handed curve. The car just keeps turning. We have taken the car back to the dealership where we leased it; however, they have repeatedly failed to fix it. I have looked the problem up on the internet and found that it is definitely a safety problem that must be fixed. Why not fix the problem before peple get hurt?
When driving during heavy rain on the expressway the car begins to fishtail out of control. It forces the driver to drop their expressway speed to about 45 miles per hour. All the other traffic continues to pass by safely at speeds of 60 to 65 or more. This is a definite safety issue. When it began, I was nearly rear-ended by a semi when I was force to drive slowly in the right lane at only 40 to 45 in a 70 mph zone. If I dared to even try to go any faster the car would begin fishtailing. None of the other traffic had any issue going faster, and I never experienced this in the 2013 Genesis I had previously. I have read of similar complaints and have been told that the car is reacting to its front sensor being 'blinded'. this is definitely a design flaw, and there does not appear to be any way to disable or inform the censor to ignore the present situation.
NHTSA campaign number 16V575000 - my Hyundai is experiencing the exact same symptoms that is portrayed in the campaign number I have listed. I have taken it to a Hyundai dealership multiple times and have been told that they are unaware of what the issue is or have "attempted" to fix the issue yet it still occurs. Now, because I have just surpassed my warranty, the Hyundai dealership is making me pay for all diagnostics and fixes. My VIN, however, does not show that this was a part of this recall. All of my warning indicators illuminate. My steering becomes tight. My backup camera will not work. And my speedometer and tachometer will glitch and not accurately display my speed or rpms. All indicators inside the lcd screen will show me that I have a malfunction. This includes my passenger seat belt, my lane keep assistance, my autonomous emergency braking, my tire pressure, my engine light, as well as my blinkers not properly illuminating or making any sound when turned on. This will occur from time to time and is not always constant. It will also occur at random, whether I am driving, stationary, or if I have just turned my car on for the first time of the day. I have videos and pictures of these events occurring.
The contact owns a 2015 Hyundai Genesis. While driving approximately 35 mph, the contact experienced a loss of steering and brake functionality. Various warning indicators illuminated on the instrument panel. The contact was able to move the vehicle to the side of the road with an excessive amount of effort. The vehicle operated normally after it was restarted. Stevens creek Hyundai (4425 stevens creek blvd, santa clara, ca) diagnosed that a rodent had eaten the wiring in the vehicle and it would need to be replaced. The contact stated that this was the second occurrence of the same failure. Upon research, the contact found that the vehicle used soy coated wiring. The manufacturer was notified of the failure. The failure mileage was 14,837.
I was attempting to make a left turn into traffic when several dashboard indicators went off and the power steering shut down. My family and I were almost hit by on coming traffic! in seconds I was faced with having to turn off and restart the vehicle in order to get it to work correctly and get out of the road. Got home and parked it over night and the next day the same thing happened again with steering and instrument cluster. I absolutely do not feel safe in this vehicle! 2015 Genesis 5.0
A/C, heater vents located on the bottom (foot) for driver and front passenger are always stay open irregardless what you select. Dealer looked twice, no help. Said that's how all the cars are. I have myself checked the brand new 2017 Genesis parker on the lot and it had the same problem. Your feet will freeze and there is no way to block or close the bottom vents. Also, the haptic steering wheel warning came on at around 5K miles, dealer looked at it order some parts to replace the sensor etc.
The car engine will spontaneously stop while the car is in motion. This causes me to lose all power steering, brakes stability control etc. This has happened on city street while the car was in motion. The car was moving forward in a relatively straight line. It has been "fixed" but not fixed. It is at the dealer for the 2nd "fix". the 1st "fix"was 10/12/15. The 2nd "fix" began 10/27/15 & is still underway. The consumer stated a diagnostic report found 32 codes. The consumer was provided a loaner vehicle. Updated 10/25/2017
I owned the car for 9 months and never had a problem in the rain. It was raining and my car safety lights started flashing telling me that front collision warning was not working, lane departure warning was not working, blind spot detection was not working. And to check aeb system. Hyundai told me that although it worked fine for 9 months, that the safety features may not work in the rain
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- Lutherville Timonium, MD, USA