This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In July 2023, the driver's side passenger door stopped opening for no reason. There was no damage nor was there an accident. Upon researching this issue, I learned that this is a common problem for the 2015 Hyundai Genesis models. It is not safe to have passengers ride in the vehicle as they could not get out in the event of a flood, fire or accident. On July 20, 2023, I contacted Hyundai Motor America and was assigned Case No. 21756483. Max, National Consumer Affairs, Hyundai Motor America, (833) 462-8722 xX65522, was assigned. On August 4, 2023, Max scheduled an appointment at Roseville Hyundai for September 29, 2023. No repairs were performed nor was a clear diagnosis made as Hyundai did not if indicate it would pay for the repairs. On October 10, 2023, Rae, a service employee from the dealership, left a voicemail that due to the age of the vehicle and miles outside the warranty, Hyundai would not assume responsibility for the repair. A consumer of a vehicle has a reasonable expectation that all four car doors will open and close for many years. Due to the cost and supply issues, consumers are keeping their cars longer. We have owned many vehicles and even three Hyundai vehicles at the time of this incident, and not once did a door cease to open. I am seeking assistance from Hyundai repair this safety issue.
Driver-??s side rear passenger door mechanism has failed. Door will not open when handle is pulled from the outside of the vehicle, nor when the occupant uses the interior door handle. This hinders the occupants from exiting the vehicle and is unsafe. Maintenance personnel have replicated the issue and have found no root cause.
The left rear passenger door does not open from inside or outside. I have looked online and see that this or similar problems affect many Genesis sedans as well as other Hyundai vehicles. We needed to seat two young children in the back seat and realized how dangerous it is if something happens and the car door can't be opened from inside or outside. How would rescue teams extract the passenger" How could the passenger extract him/herself" Many people reported paying a lot of money to the dealership to repair this problem. I believe this is a safety hazard that the company should be responsible for. This problem began recently, with no warning. The key fob does not open the door either.
Rear passenger door lock inoperable. Not able to open door from inside or outside. Safety issue, vehicle accommodates two child car seats in the rear. Component failure, should be a recall.Safety issue.
The fuel door will not open, even with the emergency latch located within the trunk. A cursory search of reddit and other forums has revealed the problem to be widespread among other Hyundai owners, with no solutions offered by Hyundai or Genesis. The safety issue is obvious in that drivers will be stranded in unexpected places.
- Vacaville, CA, USA
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I was attempting to open the rear door to help my child exit the car when the exterior door handle broke off in my hand leaving me unable to open the door. Luckily there was no emergency and I was able to use another door. I was told this is a common problem with these door handles and feel it could create an entrapment issue under the worst circumstances.
Driver rear door latch failed, door refuses to open from the outside or the inside. Passenger may become trapped in the event of an accident requiring exit from that door. No warnings or symptoms present before the failure. Multiple forum posts detailing similar symptoms
The rear passenger door will not open from inside or from outside of the vehicle. The door lock mechanism has failed internally while the door was shut. This causes a safety issue as passengers are not able to exit the vehicle in an emergency event. Worse, a child car seat is not able to be accessed as the door will not open. There are not warning lights in the vehicle to alert you that the door lock/handle mechanism has failed. Hyundai/Genesis will not repair the defective components under warranty, as they consider it a wear item. As the door will not open it is extremely difficult to repair this issue. The door panel has to be cut off which renders it destroyed. The door lock/latch mechanism has failed at 60000 miles and with a vehicle that is 6 years old. This is a huge safety issue as people will become trapped in a crash, which can lead to injury and loss of life.
Vehicle rear driver-side door will not open from inside or outside when handles are pulled. Leaves left rear seat inaccessible and unable to quickly egress the vehicle in case of accident, fire etc.
1. in a stationary position both incidents the left and right passenger door handles while opening the doors on different times once in 2019 the other 2020 completely came off. The first issue I went to service department at norm reeves Hyundai in California off of the 605 freeway where they glue it back together and not opening the inside of the door to remove the broken pieces that fell inside the door which you can hear each time I close the door for the right side back passenger door. Second issues the left side back passenger door handle came apart the same way trying to open the door it just completely came off. I call my insurance company usaa file a claim took the vehicle to caliber collision hear in kyle, Texas and they glued back on no pieces broke off inside the door. Now I have a problem with the right side headlight bulb that keeps going out while im driving. I took it to South point Hyundai July 6, , 2020 for this issue. According to the service report they identified the bulb needed to be replaced and replaced it. I told them the bulb is not the problem, they needed to find out whats causing it to go out. On July 7, 2020 bulb went out again retuned back to South point Hyundai all they did was opened the hood the service guy giggled something on the right side headlight and it came on, I told him thats is so unprofessional and should not have happened just to get my headlight to work. On September 7, 2020 bulb went out again call September 8, 2020 the service manager told me to bring the car in after I explained what happened for the second time after ive been charged for the service that did not fix the problem. Once I reached South point Hyundai the service manager john wayne drive my vehicle around the back drove back after 30 minutes and told me its going to cost me $130. Not including labor to fix the problem. I just left very upset.
Received a letter stating that the glass in front of sunroof could crack and shatter. That is exactly what has happen, it start with cracks at the corners, then along the bottom and top and now the rubber that holds it, broke off.
Panoramic sun roof binding on closing. At times it will retract as if there is an obstruction. There is also a creaking noise while the vehicle is in motion
While driving at about 75mph on Massachusetts turnpike near palmer, MA at approx. 4:30pm on March 8, 2017 the sunroof exploded. There was no warning and no sound prior to explosion of anything hitting the glass. I pulled to the side of the road and called haddad Hyundai in pittsfield, MA to report problem and arrange for repair. No injuries.
Defective panoramic sunroof. Has failed to be repaired and constantly creeks and pops as if it is going to fly off roof. Hyundai corporate repaired the car earlier this year and replaced the roof, but it is worse now than it was prior to the repair. The roof makes noises at any speed.
While driving on expressway at normal highway speed we heard a very loud noise, and a few seconds later the head liner of the car started to flap due to wind interference. We soon realized that our sunroof was broken. Glass shards were mostly held back by headliner. However, some glass shards fell into passenger compartment. We were not injured. We stopped and saw that the remaining glass pointed upwards, and that the sunroof window frame did not seem to be bent. These details seems to indicate an explosion of the glass instead of a hit from a foreign object.
Front right door (drivers door) does not close properly. When you pull it closed from the inside, or push it from outside the vehicle, it sounds like it has closed but upon inspection you find it is only closed to the first latch. Many times I have been driving down the road and had an alarm come on telling me the door was not closed.
My wife and I just recently purchased 2 2015 Hyundai Genesis coupe 3.8 auto. This is a 3 month old car with 2700 miles. I took in once for squeak in rear area, they said could not hear it. I advised I would take tech out so he could hear it. They said they were to busy. Took back a second time, they said they could hear it, tightened everything in rear area abut could not find problem that may have broken weld!! they could not give me a loaner. After sitting my car across from their service center with a sign saying do not use this dealership that my car is still broken they gave me a loaner. That was last Tuesday. The service center (long Hyundai chattanooga, tn) said car was at body shop to fix a broken weld that there is a new technical service bulletin about this. This is a brand new 28K car with broken welds?? this seems very dangerous. We are waiting to see if car is fixed before contacting attorney. I have seen post going back to 2010 about broken welds on these Genesis coupes. This seems to be a problem that is not being fixed. The broken welds could be dangerous if in a accident.
A D V E R T I S E M E N T S
- Roseville, CA, USA