This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Hyundai Genesis. The contact stated that after engaging the parking brake, the wheels would intermittently lock-up while driving at various speeds, without warning. The contact had taken the vehicle to a dealer where he was informed that the entire electrical parking brake system needed to be replaced. The manufacturer was also notified of the failure and offered to partially pay for a loaner vehicle. The vehicle was not repaired. The failure mileage was approximately 70,000.
The contact owns a 2013 Hyundai Genesis. The contact stated while driving approximately 60 MPH, the vehicle stalled. After restarting the vehicle, the vehicle failed to accelerate above 25 MPH. There were several unknown warning lights illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 162,000.
Vehicle not starting properly and the Hyundai dealership nor other certified shops can figure out what's causing this problem. I've spent over $1000 and still no progress. Dealership even reached out to Hyundai tech for advice.still no answer. It's been times I've been sitting 15 min trying to get the car to start. I'm reading blogs and I see many other people are experiencing this issue..please help
The contact owns a 2013 Hyundai Genesis. The contact stated that the vehicle experienced intermittent failures of the backup camera, the cruise control, and the driver's and passenger's side rear windows. Additionally, while the brake pedal was depressed, brake fluid leaked from the brake lines. The contact stated that the failure caused the brake pedal to go to the floorboard. The vehicle was taken to Hyundai of la quinta located at (79025 ca-111, la quinta, ca 92253) to be diagnosed however, the mechanic was unable to duplicate the failures. The contact stated that an unknown repair was performed on the brake lines however, the failure recurred. The approximate failure mileage was 68,000.
2013 Genesis has needed the clock spring replaced four times in two years and each time it only lasts about a week before the airbag light comes on indicating the clock spring has failed again. Hyundai dealership has done replacement work in each case. Most recent occurrence was 07.30.19
- Framingham, MA, USA
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Driving less than 3000 miles since purchased (74,000) - the vehicle has powered down/engine shut 4 times while stopped at a light attempting to turn left and 1 time while accelerating up a hill. All 5 times have been in town roads going under 40 miles per hour or at a stop. The key has been placed in the key insert every time so there was no way for us to bump it while driving. In order to get it started again, you have to place it in park and power it up again. Most recent happened today so we are now filing a complaint.
The head rest just popped out while I was driving did not hit anything. The radio goes out some time, I have to cut it off and back on to make it work. The dash around the radio just started coming loose for no reason. I'm ridding in the to of the line Hyundai.
The contact owns a 2013 Hyundai Genesis. While driving 20 mph and making a right turn, the vehicle stalled without warning. The contact was able to restart the vehicle, but the failure recurred twice. The vehicle was taken to rick case Hyundai (925 N state road 7, plantation, fl 33317, (954) 388-9627) to be diagnosed, but the mechanic was unable to retrieve a failure code or duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000. The VIN was not available.
The contact owns a 2013 Hyundai Genesis. While the contact's spouse was driving approximately 25 mph, the vehicle stalled without warning. The contact stated that the vehicle lost all power and functionality. The contact was able to restart the vehicle and the vehicle operated as intended. The vehicle was not taken to be diagnosed. The dealer was not contacted. The manufacturer was notified of the failure. The approximate failure mileage was 53,000.
Driving the vehicle down a city street, it suddently became next to impossible to steer. Pulled car over, and it felt as though there was no power steering. We were within a mile of our house so we took it home and parked it. The next day we called a wrecker to tow it to the service department. After sitting overnight, the problem was gone, the service department couldn't "replicate" the problem so nothing was done to stop it from occuring again. I'm not certain of the exact date but it was the end of 2015 I believe. We have the service record.
As leaving the store, the vehicle(a standard) would not shift into any gear besides reverse. The lights would not come on. The car was initially in 1st gear and rolled backward with foot on gas and clutch. The seatbelt light kept dinging and flashing even though the seatbelt was hooked in. This is the second time it happened. This time it occurred as we were pulling onto a highway from a store. The car had to be shut off and restarted on the side of the road. If there was a car coming, there would have been an accident.
Three issues. All have occurred only twice or three times in two years. Last time I took the car to dealer but they didn't do anything since no "codes" were stored in the system! 1. the infotainment display panel goes completely dark. Radio stops and all other activity and control knobs become non-operational. Just stopping and restarting the car does not fix the problem. But, both times, when I have restarted the car after 30-45 minutes (e.g., after shopping, or returning from airport), everything is back to normal. 2. sometimes (again infrequent) when using the navigation system, all colors go away, screen becomes darker, and everything displays in gray. But, when I change the display settings from auto to day, the color returns. All occurrences were during daytime driving. 3. again, sometimes, when listening to radio, the brightness on the display changes from evenly lit display of the dial, the two ends become darker - like gets dark and cloudy!
The contact owns a 2013 Hyundai Genesis. The contact stated that the doors would not unlock and a key symbol illuminated intermittently. The failure also prevented the vehicle from starting. The dealer stated that the signal from the key fob was not recognized by the control system in the vehicle. The system module was replaced, but the failure recurred multiple times. The manufacturer was notified. The approximate failure mileage was 10,000.
Bought my 2013 Genesis 3.8 with technology & premium options on March 1, 2013. I have had two problems from around the 2nd month after my purchase. They are: 1) the driver seat and the back not getting much airflow even at the switch setting at max position; 2) the seat leather cover is not snug tight - kind of loose and wavy in the middle area. Have been to the dealer seven times starting August 2013. The dealer has replaced the fan and filter, found blower motor weakened, seized. Removed and replaced blower, swapped seat with another car in stock/loaner, found driver seat bottom deformed; removed and replaced driver seat bottom, and have, without Hyundai's approval, inserted a "hose" tube under the seat to improve airflow. I have also had two different field service reps spend a day, month apart, with the car - testing and measuring voltage and current to the motor. The first field service rep agreed that there is a problem and requested "documentation" from Hyundai-Korea, but never received any. That rep was transferred out, and the new field rep did not find any problem. After this, the dealership service director tried to help me by installing a small "hose" tube just over the air-intake opening, but that still did not improve anything. Right now, at max setting of the switch, I still feel no air coming from any of the vented holes - on the seat and on the back! I have filed the defect notification form with the Hyundai at their consumer connect center address in California, and sent a copy to the Florida attorney general's office for the lemon law administration. I did do a google search some time back and found lots of people in this forum have complaints about this driver seat cooling problem and some had very creative solutions. It has been very frustrating for almost 10 months, 7 trips and Hyundai not doing a better job in its warranty coverage.
Get in 2013 Hyundai Genesis coupe. 2.0 T, start engine seat belt warning lights go off and stay on, turn signal sound is off and electrical locks stop working all at the same time. Took to dealership and they can't find anything wrong. Researched on the net and other have the same problem, D no fixes or explanations from Hyundai that I could find.. this email was I sent to Hyundai on 5-9-2014 our 2013 Hyundai Genesis is having electrical problems and no one at Hyundai seems to care about it!!. the service can't find anything wrong until its to late!!! right?? many consumers that own this car are having the same problems with the seat belt light not going off, the locks malfunctioning, and turn signal / light problems all at the same time!!! this needs to be addressed now!!! the electrical system is very in important and can effect the safety of the automobile. Airbags!!! we will file a complaint with the national safety admin. So they know whats going on, and if and when something does happen we are covered.... I'm surprised no one has yet. Fix the problem now!!! regards,
I went to go to work and the drivers door opened, and would not latch. This has happened 4 times in the last 9 months. I will be driving down the highway at 60 mph, and the drivers door opens by itself, and it will not latch. So at this point I am trying to drive the car while holding the door. This is extremely dangerous for me, as well as other drivers. We had the car towed to the Hyundai dealer two weeks ago, and they replaced the door actuator again. This did not fix the vehicle the last time they did it. I will not drive this vehicle again, due to the fact that it puts me in grave danger. The general manager from napletons Hyundai in West palm beach, Florida has yet to return any of my calls. We have purchased four vehicles from this dealership. Hyundai feels it is fine for me to drive this unsafe vehicle. In May 2013 the service manager took the vehicle home for 5 days to see if he could get the door to malfunction, and he experienced it. They replaced the door actuator, but his did not fix the problem. We have a four year lease on this vehicle and we are at a loss as what to do. The vehicle is not safe for me, or anyone else to drive.
The contact owns a 2013 Hyundai Genesis. The contact stated that while driving 60 mph, the electrical system malfunctioned. The steering system, dash board lights, and other electrical components became disabled. The contact took the vehicle to the dealer for a diagnostic test however, the dealer could not find an issue that caused the electrical system to malfunction. The failure mileage was 13,800.
A D V E R T I S E M E N T S
- Charlotte, NC, USA