This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Background: Am original owner of this 2010 Hyundai Genesis that was purchased July 31, 2010 and that currently has less than 35,000 miles on it. Issue: Unexpectedly, the brakes became "squishy" (I.e. brake pedal depressed a long distance before engaging brakes). Advised by Hyundai dealer that it is a faulty hecu unit and needs to be replaced for $3,800. Note: The brake fluid was replaced in April 2013 and the hecu unit was supposedly inspected in January 2014. I believe these were done in response to prior recalls. That said, upon some further reading on the internet, I am under the impression that when this problem was previously identified for recall, the recall should have resulted in my hecu unit being replaced, not just inspected. I intend to raise this issue with the Hyundai dealer and, hopefully, Hyundai will stand behind the replacement of the hecu unit without charging me.
Partial loss of braking - while traveling down the highway at 45 mph the vehicles in front of me abruptly slowed down requiring me to quickly apply my brakes. Upon application of my brakes, I started to slow down and then the brake pedal suddenly released, providing limited braking. I continued to push the brake pedal towards the floor and the vehicle came to a stop but it required a longer stopping distance than normal. Updated 9/28/18
Breaks failed. Taking exit from highway and the car wouldn't stop as the breaks would work. Was very fortunate to have found gap between two lanes and avoided a major accident. Dealer confirmed the breaks failed and there have been numerous break failures reported with genessis. Had recently got breaks checked and was told 'every thing is fine'. question is why didn't Hyundai do a recall and proactively replace my break system? one whole day of suspense about how much it will cost me... and I was told Hyundai would cover the cost of replacement as it was a known problem. Dealer called it 'goodwill warranty'.
The contact owns a 2010 Hyundai Genesis. While depressing the brake pedal and attempting to stop the vehicle, the brake pedal traveled to the floorboard. The contact was able to stop the vehicle. The vehicle was towed to the dealer where it was diagnosed that the hydraulic electronic control unit failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 13V489000 (service brakes, hydraulic). The manufacturer was notified of the failure. The failure mileage was unknown.
- Richardson, TX, USA
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- Princeton, NJ, USA