This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Hyundai Genesis. The contact stated while driving 45 mph, the brake pedal was abnormally depressed into the floorboard. The failure was recurring. The vehicle was taken to a dealer where the technician diagnosed that the braking system needed to be replaced. The vehicle was not repaired. The manufacturer had not been made aware of the problem. The approximate failure mileage was 62,000.
I was traveling approximately around 45mph when I pressed on the brake to stop at a intersection. However the car had other plans and didn't stop as desired due to the brake pedal going to the floor! thankfully, no traffic was in the oncoming lane and the turn lane for me just turned green. I was able to go around the car ahead of me and make the turn without incident. I then proceeded to limp the car over to the local Hyundai dealership here in jacksonville, fl. They diagnosed it as a bad ABS module for the brakes. My 3rd party warranty company wouldn't repair the car due to no check engine light coming on from this brake failure. Key Hyundai repaired the car at no additional cost to me even with my car having 63K miles on it. Another thing to note is that they had just changed out the brake fluid due to a tsb a few months prior of which the old fluid could cause corrosion on the brake system from what I understand.
Several months ago when I attempted to brake, the pedal went down to the floor. However, upon stopping the car and restarting the engine, the car appeared to be normal. I called the dealer and reported the problem and was told by the service writer that if it was not "doing it further" and there were no warning lights there was no point in bringing the car in. Today, I experienced a total brake failure; this time I was in a parking lot and the pedal went all the way to the floor and I was only able to stop the car by letting it reduce to coasting speed and shifting into "park". as I was only a few blocks from my house, I was able to limp home, pumping the brake to stop. My husband called the dealership when I got home and was told to bring it over. The dealership is about 4 miles from our house, my husband drove very slowly and found that upon pressing the brake pedal there was minimal braking and then complete fade out of the brakes. He used the parking brake to stop the car when necessary. When the car was examined at the dealership they reported to my husband that the ABS module had failed and needed to be replaced. (it is important to note that this failure took place without warning and without any indicator lights, either the ABS light or the brake light, indicating that there was a problem.) before filing this complaint, I looked online and found many, many complaints of the exact same problem. Why hasn't NHTSA ordered an investigation or recall?
A D V E R T I S E M E N T S
- Lilburn, GA, USA