This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Well I had another incident with my 2009 Hyundai Genesis" braking system, again.I had to pick up one of our daughters from work Saturday night. As I was driving, I stepped on the brake pedal to slow down to enter the parking lot, and the brake pedal hit the floor and the vehicle would not stop. Since it was midnight, there was not a lot of traffic, which allowed me the time to step on the brake pedal repeatedly until the brake pedal engaged. I called my dealership Sunday morning and they had it towed in, again. Now I have to wait and see what they find. Last time they couldn't duplicate the problem and returned the vehicle to us the same way it went in. In addition, they said Hyundai usa's policy is to not replace anything unless they can duplicate the problem. We also have the extended warranty and that was of no use. Hyundai usa contacted me because of a comment I left on their facebook account. Hyundai usa said they did an inquiry with my dealership after the first incident and insured me the car was safe to drive. Hyundai usa said they would be putting in for their own ?investigation? and that it would take 6-8 weeks. In the meantime, I have to drive a vehicle which is clearly not safe. I cannot understand why it is Hyundai usa has to do their own investigation. Is the dealership not competent? do they know something the dealership does not? how can it possibly take 6-8 to weeks? are there that many mechanical issues and complaints being investigated all at once? shouldn't a braking, or stopping, issue be addressed at the top of the complaint list? I don't feel like someone needs to be injured or killed in order to get someone to repair the car. Something needs to be done. After reading multiple comments on-line about the 2009 Genesis" braking problems, I would have purchased another model or year. Very dissatisfied with Hyundai, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Last week I was driving my car thank god just around town and not on the highway like I am usually or with my children in the car, on a very sunny day with no wet roads in South Florida as I approached a red light with cars stopped at the light in both lanes, I pressed down on the brakes and to my surprise the brake pedal hit the floor. I was going about 30 mph I was in panic mode as I started pumping the brakes and nothing. I started slowing down only because I was so far behind the other cars when I had taken my foot off the gas pedal. Well I stopped unfortunately only because the car in front of me stopped me. There was not much damage to my car and the car was drivable. I had it towed because I was afraid to drive it to the dealership, where they could check it out and fix the problem. That was 4:30 pm on Friday the service agent said they would not be able to check it till the am. On Saturday at 8:55 am the dealerships got back to me and guess what they couldn't duplicate the problem, so the service agent told me he had drained the brakes and bled the lines and changed the brake fluid to dot 4 and the car was ready to pick up. I told him he was going to have to speak to my husband because I felt he was being very condescending and short with me. My husband spoke with him and he agreed he wouldn't want his wife driving the car either, so his recommendation was to leave the car and have the manager drive the car for the remainder of the weekend to see if he could duplicate the problem. Well on Monday afternoon we got a call and were told to come pick the car up as they could not duplicate the problem and couldn't replace any part without duplicating the malfunction. We now have the car back in our possession. We truly are dissatisfied with how coconut creek Hyundai has handled our situation and worse yet have a car we feel is unsafe to be driving.
The brake pedal goes to the floor when stopping the car. Once stopped you have tp pump the brakes to keep the car from moving forward. The Hyundai dealer indicated that this was an ABS failure and he has replaced many units already.. my car is out of warranty. I went on to the Hyundai owners forum for the Genesis and this has happened alot to these cars. Hyundai has replaced these ABS units when the car was out of warranty. This is a safety issue and a failure to warn owners of a continuing problem.
On several occasions since 2/16/13 I have been having intermittent problems of brake pedal gradually going down to the floor at a stop light or while waiting at a stop light the brakes would gradually lose pressure and the car would start creeping forward. This has been occurring whether I am driving 30 mph on residential streets or 70 mph on highway (which I stopped doing!). my husband also drives the car and experienced the same issues. After pumping the brakes, I was finally able to stop. Driving in inclement weather has been almost hazardous. Car taken back to dealer (March 7, 2013), had part replaced, picked up car on March 8, 2013 and had to take the car back the very next morning, March 9, 2013, and the problem was worse than when it was taken in the first time. When this started happening, I was very afraid of having an accident, especially when I never could tell if my brakes would hold with just a simple stop light. I have spoken with other Genesis 2009 owners and found out that this problems as been occurring since July 2012 and Hyundai has been made aware of this problem and certain dealers are not handling the repairs in a customer friendly way, especially since is definitely a safety issue.
After sudden deceleration, brake pedal went soft. Brakes continued to operate but less predictably. Initial repair of brake booster worked for a week or so, then failed. Replacement of ABS module seems to have fixed the problem. All work done under warranty.
- Jupiter, FL, USA
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I was traveling on the on ramp of interstate I20 @ 45 mph, applied the brakes and nothing happened except that the pedal went right to the floor, 7 miles later on the exit ramp at about 70 mph exactly the same thing happened again, took the car to the dealer that evening after work. They told me the master brake cylinder had failed and because my mileage was 2,930 over the 60K limit it would not be a warranty repair. I said "are you kidding me?, you must call hna this is a serious problem". they must have because they repaired it "one time good will for customer satisfaction". my confidence in this brand has gone away, this should be a recall.
This is the second time the brake light diode has gone out in 29000 miles. There is no warning light or indicator that the brake lights are out. Both times it was caught during an oil change.
On a total of four occasions now I have had total brake failure--brake pedal to the floor when moving. The vehicle went to the dealership after the first incident. Multiple parts were replaced. The problem occurred a second time thereafter. I captured it on video, as the problem was not duplicating at the dealership. The dealership determined the brake master cylinder was faulty and replaced it. Almost eight months to the day later (today), the same problem occurred. It is intermittent and random. The brake pedal literally pushes to the floor, almost as if no fluid is in the lines. There are no recalls, tsbs, etc. I have posted this in online forums and sought answers. So far no luck. It is only a matter of time before a crash and possibly injury occur. I am very close to parting ways with the car. Brakes are like jet engines; they really need to work all the time. Thank you for your attention to this matter.
On December 28th I was driving in my '09 V6 Genesis on the interstate for about 20 minutes and I took a downhill exit with a stop sign at the bottom of the hill. Thank the universe that the road was empty because as I applied the brakes to slow down they went to the floor and the car barely slowed down at all. As I got closer and closer to the stop sign I had to pump the brakes about 4 more times with them going all the way to the floor each time. The car finally slowed down to about 10 miles an hour. As nobody was at the sign at the bottom of the hill I was able to coast slowly through the stop sign and turn left to use the emergency brake to come to a complete stop. I then turned the car off and back on to try the brakes again. They went to the floor about 4 more times and then the pressure finally returned. This is some scary stuff since I was on the highway for about 20 minutes and I know for a fact that I would have crashed into someone had I been driving during rush hour traffic and there been a line to get off the interstate. I got the car home safely that afternoon and parked it to leave the country for vacation. I returned on the night of new years day and dropped the car off on the morning on January 2nd. The dealer said they would look into the problem. I got a call from them yesterday saying they cannot repeat the problem (of course) but also mentioned that they had to replace the master brake cylinder on a Genesis just last week for the exact same problem. Ironically enough I was speaking with my coworker about this (he has a Genesis) and he said his dad has a Genesis and just had the exact same problem 2 weeks ago, to which the dealer replaced some ABS parts on his car. Please look at this forum to see others who are experiencing problems with their brakes (www.genesisowners.com/Hyundai-Genesis-forum/showthread.php?T=9926).
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- Coconut Creek, FL, USA