Bought the car used and purchased an extended warranty at 42,000 drove a little more than 2,000 miles and the transmission started to bang hard into gear. This car was supposed to serve as a town car in my limo business. So the dealer replaced it under warranty just to install another unusable transmission into its place. I am now extremely cautious as I had a few days ago bought a second 2013 Equus (Ultimate this time) to add to my now handicapped fleet. Will keep posted! They would not even give me a ride home much less a rental car till they fix it. Yes you get what YOU PAY FOR BUT HYUNDAI PLEASE DON'T STAND THIS CAR NEXT TO MERCEDES, BMW , AUDI, ETC. They treat me like they sold me an "Hyundai Excel" you remember those right.
Update from Dec 15, 2016: So the update is this. Hyundai repairs warranty jobs with re-manufactured parts and my experience has been that these parts "Remans" fail way too often and so this one was installed and delivered defective. At this point my confidence is not high for the repair of the vehicle much less the eye candy at the lot of the G90 which has the same reman replacement warranty. Buyers beware I am stuck with 2 of these cars. My mistake!
Update from Jan 19, 2018: This is an update to the assumed repairs on my 2013 Equus. After the dual replacement of my transmissions under warranty about 4 months after the second rebuild started showing signs of malfunction also. I perceived it to be my imagination until a client aboard the vehicle inquired about the rough shifting believing it was my driving technique. I notified the dealer and brought it in for diagnosis again on 11/16/17 where they could not find any associating codes to substantiate my claims. At this point the vehicle cannot serve as a limousine as I had purchased it to be. Our company has 3 of these in our fleet. The third has been at the same dealership several times after each of its repairs failed and the suspension again sags in the rear. The phenomenon was not consistent but posed as a poor example of an executive grade vehicle when my clients board it at the airport so I made the investment to get it in proper form. Note that this is an ultimate model. The first repair cost me $970.00 before the dealership claimed it was repaired. I took it just to return it the next day it having the same failure. The second time I retrieved it I paid the dealership another $1630 with another claim of guarantee that it was now repaired by having the lack of error codes in the body suspension computer. And again I had to return it as it sagged in the rear again. Our company owns 3 Equus's two of which are Ultimate's. These type of inadequate consistencies hinder a testimony of a quality flagship vehicle.
A D V E R T I S E M E N T S
Bought the car used and purchased an extended warranty at 42,000 drove a little more than 2,000 miles and the transmission started to bang hard into gear. This car was supposed to serve as a town car in my limo business. So the dealer replaced it under warranty just to install another unusable transmission into its place. I am now extremely cautious as I had a few days ago bought a second 2013 Equus (Ultimate this time) to add to my now handicapped fleet. Will keep posted! They would not even give me a ride home much less a rental car till they fix it. Yes you get what YOU PAY FOR BUT HYUNDAI PLEASE DON'T STAND THIS CAR NEXT TO MERCEDES, BMW , AUDI, ETC. They treat me like they sold me an "Hyundai Excel" you remember those right.
Update from Dec 15, 2016: So the update is this. Hyundai repairs warranty jobs with re-manufactured parts and my experience has been that these parts "Remans" fail way too often and so this one was installed and delivered defective. At this point my confidence is not high for the repair of the vehicle much less the eye candy at the lot of the G90 which has the same reman replacement warranty. Buyers beware I am stuck with 2 of these cars. My mistake!
Update from Jan 19, 2018: This is an update to the assumed repairs on my 2013 Equus. After the dual replacement of my transmissions under warranty about 4 months after the second rebuild started showing signs of malfunction also. I perceived it to be my imagination until a client aboard the vehicle inquired about the rough shifting believing it was my driving technique. I notified the dealer and brought it in for diagnosis again on 11/16/17 where they could not find any associating codes to substantiate my claims. At this point the vehicle cannot serve as a limousine as I had purchased it to be. Our company has 3 of these in our fleet. The third has been at the same dealership several times after each of its repairs failed and the suspension again sags in the rear. The phenomenon was not consistent but posed as a poor example of an executive grade vehicle when my clients board it at the airport so I made the investment to get it in proper form. Note that this is an ultimate model. The first repair cost me $970.00 before the dealership claimed it was repaired. I took it just to return it the next day it having the same failure. The second time I retrieved it I paid the dealership another $1630 with another claim of guarantee that it was now repaired by having the lack of error codes in the body suspension computer. And again I had to return it as it sagged in the rear again. Our company owns 3 Equus's two of which are Ultimate's. These type of inadequate consistencies hinder a testimony of a quality flagship vehicle.
- Roger E., Seattle, WA, US