This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
From the desk of lmi's executive director: [xxx] I purchased 2012 Equus on March 7, 2012 with 108,216 miles. The cars suspension started going bad as of last week. I brought the car back on March 20, 2020 to have a mirror replaced and to discuss the suspension problem. It?S been over a week and today them after a 45 minute drive I was told they had the wrong mirror...even though I spoke with the service person ([xxx]) and he assured me everything was in order and he even scheduled an appointment for them to replace the mirror. While I was there I showed [xxx] the suspension and I was referred to the sales manager. Talk to the sales manager and he showed no concern...the sales manager gave me a look like, so what do you want me to do about it. I stated my concern and that I've only driven this vehicle 590 miles (to work and home) since I purchased it and the suspension should not be acting up already. I could see if I had the vehicle for some months but I had it roughly for about two weeks. Again, he showed no concern and restated the "as is" policy. I understand the "as is" part and I admit I did sign the document but the vehicle seemed fine at the time of purchase. My concern is the dealerships attitude after the sale. No one should treat customers that way. I understand why they have good reviews...it is because most of them come from people who purchased new cars or cars under warranty (my fault for not doing so) however a business should be able to work with or attempt to try help out a customer (it's called maintaining repeat business and developing customer loyalty). Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
My vehicle sways like a boat side to side no matter my speed, but on the highway it almost feels like I'm losing control. I have taken the vehicle to the dealership and after having it for 4 weeks they returned my vehicle back to me not repaired and no answers to why the issue started. I was told they were requesting an Hyundai field engineer to come out to inspect the vehicle but I have not heard from them in almost 2 months.
- Harvey, LA, USA
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- Houston, TX, USA