From the desk of lmi's executive director: [xxx] I purchased 2012 Equus on March 7, 2012 with 108,216 miles. The cars suspension started going bad as of last week. I brought the car back on March 20, 2020 to have a mirror replaced and to discuss the suspension problem. It?S been over a week and today them after a 45 minute drive I was told they had the wrong mirror...even though I spoke with the service person ([xxx]) and he assured me everything was in order and he even scheduled an appointment for them to replace the mirror. While I was there I showed [xxx] the suspension and I was referred to the sales manager. Talk to the sales manager and he showed no concern...the sales manager gave me a look like, so what do you want me to do about it. I stated my concern and that I've only driven this vehicle 590 miles (to work and home) since I purchased it and the suspension should not be acting up already. I could see if I had the vehicle for some months but I had it roughly for about two weeks. Again, he showed no concern and restated the "as is" policy. I understand the "as is" part and I admit I did sign the document but the vehicle seemed fine at the time of purchase. My concern is the dealerships attitude after the sale. No one should treat customers that way. I understand why they have good reviews...it is because most of them come from people who purchased new cars or cars under warranty (my fault for not doing so) however a business should be able to work with or attempt to try help out a customer (it's called maintaining repeat business and developing customer loyalty). Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Houston, TX, USA

My vehicle sways like a boat side to side no matter my speed, but on the highway it almost feels like I'm losing control. I have taken the vehicle to the dealership and after having it for 4 weeks they returned my vehicle back to me not repaired and no answers to why the issue started. I was told they were requesting an Hyundai field engineer to come out to inspect the vehicle but I have not heard from them in almost 2 months.

- Harvey, LA, USA