This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We purchased our 2007 Hyundai Entourage in 2015 and 2 months after we bought it both doors motors stopped working. The driver side passenger door will only open about 10 to 15 inches. We've had to use the handles to open both door and the handles broke. I can only assume that they broke because they were not made to be used since the doors are supposed to be used with a remote and are motorized. We've also had to replace our head lights and back lights about 6 to 8 times that's more than I've changed any lhead lights on all my vehicles in my entire 44 years of owning cars. This vehicle has had 6 recalls since we purchased it in 2015. Please just recall and replace the whole vehicle to make up for how poorly this vehicle was made and thrown together.
Turn signal intermittent/total failure, symptoms are typically seen when a bulb fails. Replacement bulbs do not correct issue as this issue is related to a faulty BCM (body control module). Vehicle doesn't use a relay style signal indicator system. Note: That the rear turn signal blinks fast during failure. Multiple forum post state that it can appear on either side.
Driving down the road and when letting off the gas and vehicle starts slowing down head lights, brake lights, inst. Panel light, radio would cut out for a second or two and come back on. Started off doing it 1 a week, a couple days, now it does it constantly when car is slowing down. Don't go off while at idle. Other drivers flash their lites at me or blows their horn' especially cars that are following me.
Noticed cruise control was not activating and then not deactivating when manually braking. Upon arrival at destination, when engine was turned off, brake lights are remaining on and draining the battery. Unable to get the lights to turn off. Been having intermittent occurrences of ESC indicator going on at inappropriate times and remaining on. During those times, vehicle feels as if brakes are being applied even while I am attempting to accelerate on a straightaway. Vehicle seems to be so slow as if brakes are engaged. Found that stopping the vehicle and turning off the ignition completely will sometimes reset the car. Hyundai customer care was awful!!!! said the stoplampswitch on my vehicle has already been replaced through a previous recall so they cannot replace it again even though the exact same problem is still occurring again. They want me to take it to the dealer and pay for the diagnosis and replacement of the same part and problem! I've done that twice before (paid for diagnosis of faulty sliding doors which is why I came in to begin with) only to be told the erratic automatic sliding side doors will cost me $600 each to be fixed. Unacceptable customer service. Doors should open and close but we have had to live with non-working doors for over 5 years because Hyundai would not fix them for free as that was not a recall issue for them. Shameful service.
Driving home last night my ESC off/on light came on. I didn't know what this meant, but kept driving. Upon arrival at home my brake lights would not come off. The only thing that would make them go off is disconnecting the battery cable. Upon further test the brake lights stay on while driving as well so the individual behind me would not be able to tell whether or not I was about to stop. I called the dealer and the 800 number in regards to a recall that I saw on the NHTSA website that may be related to the issue and they say my vehicle is not impacted by this recall and that I need to take it in to the dealer. The issue seems amazingly similar to the 2009 recall.
I was stopped behind a vehicle turning left, and a line of cars came through the intersection behind me. The car directly behind me was unaware that I was stopped because apparently my brake lights were not on and the driver had to swerve quickly into the lane of oncoming traffic; the car behind him swerved into the right breakdown lane. We are fortunate we were not hit and that no one else was hit. Assuming the fault was with the other driver, I continued driving our Entourage unaware of the ongoing problem, only to discover on the highway last night after dark that the brake lights were not working. I had been driving the vehicle for close to a month this way--the ESC light has also been on that long--not realizing that the problem was also affecting the brake lights. There was a safety recall issued for this problem in 2009. Though every website I've consulted includes the Entourage in the recall campaign, Hyundai maintains that it is not included. It befuddles me that a known safety issue that is affecting the 07 Entourage is being completely ignored by Hyundai customer service. The safety issue is particularly troubling because owners will not know that their brake lights are failing to engage, unless an accident or near accident occurs. Even then, (like our family) they may not realize the problem. Unless a recall is issued/honored, the only way to discover the problem is to have it while operating the car. In our case, my children ride everywhere with me in the Entourage. I spoke with customer service twice, and got nowhere. I will not be purchasing another Hyundai in the future.
I have replaced 10-12 headlights since purchasing this vehicle. Dealership where I took it during warranty claimed there was no problem, just usage. It is now blowing a light every 4 to 6 weeks.
The right front signal light stopped working. It was replaced and a few weeks later, it stopped working again. We are getting it replaced again tomorrow.
A D V E R T I S E M E N T S
- Kankakee, IL, USA