This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2007 Hyundai Entourage. The contact received notification of NHTSA campaign number: 20V061000 (service brakes, hydraulic), 13V555000 (air bags) and 16V843000 (latches/locks/linkages) however, the parts to do the recall repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The vehicle was taken to Hyundai on perryville (343 N. perryville rd, rockford, il 61107) and was rejected to be service due to the parts not being available. The contact stated that while attempting to move from a stop sign, the vehicle made an abnormally loud noise. The manufacturer was made aware of the failure but offered no assistance. The approximate failure mileage was 150,802. Parts distribution disconnect.
We purchased a new 2007 Entourage limited in October 2006. The fuel consumption on this minivan is horrid averaging 16.8 miles per gallon. The advertised range was 18 mpg in city and 25 in hwy. With mixed city/hwy driving we are experiencing fuel consumption that is not come close to the city fuel consumption advertised by Hyundai. Fuel consumption was a big part of our decision to buy this vehicle and it seems the information provided by Hyundai was completely deceiving. The dealer told us there is nothing that can be done and we are stuck with this inefficient vehicle. Many other owners reporting the same complaint as shown in various websites I.e. edmunds.com
- Sacramento, CA, USA
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- Belvidere, IL, USA