Shortly after delivery on November 30, 2010 car began experiencing uninitiated and erratic door locking problems. Repair attempts on March 22, August 1, and November 25, 2011 all failed. Failures occurred in a variety of physical locations as well as both within a short time of exiting the car or when the car was left unlocked overnight. Failures were not related to the physical location of the remote key fob. With driver-door window open physical abnormalities were visible prior to attempting to open the door. Dealer observed physical defect and replaced latch and actuator assembly on November 25, 2011. With window open, two attempts to unlock the door using door-mounted electrical control system failed to open the locked door. One attempt activated the cars alarm system. Key fob was in house. If the locking system malfunctioned in a similar manner during an accident, the driver would be trapped inside the car and, access by emergency service personnel would be impeded. There was no response to December 22, 2011, January 11, and February 4, 2012 requests to the dealership for appointment with the factory representative for technical assistance. On January 17, 2012 dealer made physical changes to the alarm system. Fifth repair attempt on February 23, 2012 (5,600 miles) included the history of the unresolved malfunctioning. Dealership did not provide required repair-orders for the 4th or 5th attempts. Hyundai motor America contends the dealer was never able to duplicate the problem, despite November 25, 2011 warranty repair-order for mechanical abnormality associated with the self-locking defect confirmed by dealership personnel. There is no record of any specific technical assistance by Hyundai motor America. On March 2, 2012 car was disassembled making it impossible to duplicate the problem and dealer unilaterally ceased warranty service.

- Hudson, FL, USA