This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The dash board has a cut out for the passenger side air bag on top and is somewhat perforated and thinner in that area. Due to a design defect, the dash cracks over that area. These have been replaced for some and not others. It appears that it is up to the local people. I brought my questions about this design to the dealer before the warranty expired, it then cracked and now they will not do anything to replace it. I hear the replaced ones crack too. I have heard that they can interfer with the air bag.
I noticed two cracks on top of the dashboard on the passenger side. I was told it was a defect in installation of the airbag. It was repaired by the dealer with no expense to me.
I purchased a 2007 Hyundai Azera on 06/20/2007. Received a form letter notice of recall from Hyundai motor America on 3/11/2010. Essentially, the notice said that if the "air bag" warning light in the instrument cluster will illuminate to indicate a problem exists in the right front seat air bag system...that the air bag will not deploy in the event of a crash. I immediately called the dealer and took car in to fix the air bag situation. After six hours of waiting, I was informed that the dealer did not have the part(s) needed for the repair. I was told to call back in two weeks to schedule another fix attempt. I called on April 8. the service dept. Told me that the part was not in yet and to "call in ten days or so." On April 20th and was told the part(s) were on "national back order." At this point I asked for another Azera to drive whose air bag system works until they were able to fix the recall problem. (I didn't want to drive with my wife in the front passenger seat and run the risk of her being injured or killed if my car was involved in an accident.) the dealer's response to my request for a loaner was denied. Questions: --is the dealer (or Hyundai motor America) required by law to provide for my safety with a loaner car" --the description of a "national backorder" seems like it may take several months before my 2007 Azera can be repaired? is there anything you can do to hold Hyundai's feet to the fire to speed this up? --any suggestions for me going forward" thank you for your time and interest.
My 2007 Hyundai Azera developed a 4 inch crack in the passenger side dash over the airbag. Passenger airbag light indicated airbag is off and does not come on when seat is occupied.
- Chatham, NJ, USA
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- Jacksonville, FL, USA