Albert Saddler 7218 NW. 42ND Street Coral Springs, FL. 33065 561-929-0337 day 954-731-8776 evening albert@adcomputerconnections.com

March 6, 2011

To Whom It May Concern:

GM IS REALLY TAKING DISADVANTAGE OF ME AND I NEED HELP. I thought GM (General Motors) was a respectable company that stands by their products. I purchased two vehicles from GM, a van (express 2500) and 2 H2 2007 Hummers and now I am having major problems trying to get parts for the H2 Hummer. It is also impossible to get any GM representative(s) to listen to my case or concerns.

OK, the problem starts as follows, I took my son to Orland Florida on May 2010 and my H2 was broken into. They destroyed the head liner and other parts of the interior. I took the truck to a local registered auto body repair shop to have the repairs done. After a week someone from the body shop called me and said that the head liner is a problem because GM stopped making the parts. Also, they don’t know when it will be available “WOW”.

I immediately called GM customer service department to find out the status and availability of the parts. GM told me that the part is on back order and the availability is unknown but your case will be turned over to a GM case manager by the name of Jessica. Jessica told me that the parts that I am looking for is not available and GM does not have an ETA on the parts. Jessica tried to keep me updated on the parts and every two (2) weeks I would hear from her. Jessica told me that GM will be starting manufacturing the parts by December 12, 2010 and that did not take place. I spoke with her several times before the ending of December. In the early part of January she told me that GM did not start manufacturing the parts but by February 11, 2011 GM will be finding a manufacturer to source out to “WOW”. Well, I did not hear back from her during the early parts of January so I decided to contact GM again.

I called GM customer service department after I did not heard Jessica and I was told that she is not with the company anymore and my case is closed “CLOSED”, (WOW). The customer service representative then assigned me to another case manage called Lauren and she gave me Lauren’s contact information at 866-790-5600 ext. 12484 “OK”. I called her at the above number and left her a message. Lauren contacted me on February 22, 2011 and asked what happened and I explained the situation to her. Lauren said “I will be calling you on February 24, 2011 same time (about 2pm est.) after I get more information. Well, on February 24, 2011, Lauren called back and said that my Hummer is not at the dealership and I asked, what is the name of the dealership? And, she mentioned a dealership name that I never heard about in south Florida. Lauren was very unsociable and very much distant from the actual situation. Lauren’s main focus was to end the call and continue with her next call. Lauren’s only words to me was “mmmm” then sir “I cannot help you ….GM cannot provide any help for you and nothing I can do … anything else” and I said no, and she immediately disconnected the phone. The first time I spoke with Lauren she only talked for about 2 minutes and the second time was about 1 minute.

Now I feel like never to purchase another GM (General Motors) vehicle again because the way that I am treated by GM. In the Month of April after calling for several days a representative from GM called and asked about the case and said that he will be helping me. I told him everything about the problem and he informed me that the problem will be solved. Two weeks later I got a call from Britney at 877-790-5600 ext 31003 about the case and again I told her the problem about all the other representative. After several weeks of research by Britney she told me that GM cannot help and they cannot find a vendor to make the parts. At this point I totally need HELP …. What can I do next!!!

I was told that GM stopped making parts for Hummer’s since January of 2007 and I purchased my Hummer May of 2007 and October of 2007. if I have known then I would have made a better decision on buying a vehicle that is out-dated. Can anyone HELP me to resolve the issue, please?

Since, the truck was broken into, my insurance provided me with a rental for one (1) month only and ever since I have no vehicle. My Hummer still cannot drive because it is not safe for the road. I am still paying monthly payments on it and still paying monthly insurance without having a vehicle to drive. GM totally refused to provide me with any loaner vehicle until the parts are made “WOW”. I have no choice but to borrow a vehicle from family members and pay them for the day or so. On May of 2007 I felt really comfortable walking into a GM dealership and purchased a 2007 Hummer but now GM created a BIG question mark.

Please Help;

Albert Saddler