This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
After months of using my new Ridgeline the garage door closed inadvertently once i passed down the garage motor impacting the vehicle at the exit. The Ridgeline uses the homelink on the rear-view window which is included as part of the Ridgeline. I contacted HONDA and they referred me to Homelink for whom I also created an incident.
My 2023 Honda Ridgeline is leaking water from under the dashboard and leaving water on the passenger side front floorboard. This is also a safety risk due to the amount of electrical wiring from where the leak is originating. So far Honda cannot find the source of the leak despite the water on the carpet and rubber floormat.
Both Drivers and Passenger doors won't unlock or open without significant' force. This only occurs sometimes but has happened many times over the last year. I have had witnesses (son's) in the car when this happens. It seems like the door locking solenoid is holding the doors locked and both pulling the handle and tryin to flip the unlock switch are difficult. The risk here is in a crash or fire, someone without strength, won't be able to exit the vehicle. I video'd this on 27Apr24 (can provide if requested).
Auto-restart system has a warranty extension, but the dealer will not perform the repair until after the Honda Ridgeline has the problem occur at least once, thus placing the driver and any passengers in danger. This system did malfunction in our other Honda vehicle with the same warranty extension. When that occurred, it left us stranded in the middle of a six-lane road where we had stopped at a light and could not restart the vehicle. Several cars almost ran into us. Our 17-year-old daughter drives this vehicle and I do not want to wait until this major threat occurs to have Honda repair it. I filed a complaint with Honda, and they advised me they would do nothing and that I should file a complaint with the NHTSA.
- Vineland, NJ, USA
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The truck makes a metallic clicking noise when accelerating and letting off accelerator pedal. I have taken the Truck to the dealership and they believe it is some sort of subframe issue. They aren-??t sure where it is coming from or what is causing it. Their guess is some sort of manufacturing error when installing subframe.
2nd time to Honda of Covington for the passenger door will not manually unlock or open with inside door handle UNLESS you push the electric unlock button 1st. [XXX], the service writer, said it was a safety feature and wrote it on my repair order and hasn-??t had the service manager come out to the vehicle with me as requested as this is a safety problem, loose battery power and your passenger cannot get out. I showed [XXX] a memo I found on this site saying that Honda wants all reports of this problem sent to them, [XXX] won-??t acknowledge the report. I am making myself a nuisance and now [XXX] said someone will call me Monday August 21st. I called Honda and they said, -??we have no reports of this problem but will give you a case number-??. That number is [XXX]. I don-??t understand why no one cares? If we get in a wreck and loose battery power the passenger door will not open and one can only hope my wife is not injured to the point where she can-??t crawl over the center console to exit on the driver-??s side. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
We purchased our new 2023 Ridgeline RTL-E 4 six months ago and always noticed that the passenger inside door handle wouldn-??t open the door unless we pushed the unlock button, the driver-??s door works normally. We thought this might be a new safety thing until we tried to manually unlock the passenger door today and could not, meaning the passenger door can only be opened inside if you electronically unlock the door. That-??s concerning-??if we loose battery power in a wreck, you cannot get out the passenger door!! We are calling the dealer in the morning to get this addressed.
The component I will be writing about is the front, passenger door locking feature (interior side). I have taken my vehicle to the Honda dealership for inspection. I have also checked New Honda Ridgelines on the lot and found this same locking feature doesn't work the same in each vehicle. This means, in my opinion, that this issue is coming right out of the factory. This problem is easily reproduced. So here is the problem and is only affected on the passenger front door (interior side). The driver's side front door locking feature works without issue. When after manually locking the front passenger door by sliding and pushing in the lock, you are able to open the door by using the interior door handle without issue. The problem is when you use the POWER lock button on either side of the vehicle to lock all the doors. On the driver's side, you can open the door using the handle without issue. On the front passenger side, when pulling the handle ( to open the door), the handle moves a bit, then is physically stopped by something inside the door causing you to be UNABLE to open the door. In addition to this, you cannot slide the lock to the open position so that you can open the door. So if you used the power button to lock the doors, then got in an accident and the power was disabled, you could be trapped on the passenger side and would really be a problem if a fire had started. The dealership loaned me a 2022 Honda Pilot, and it has the same issue as my truck.
A D V E R T I S E M E N T S
- Patillas, PR, USA