This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When operating the vehicle in reverse, the dashboard screen was black/blank instead of displaying the view from the rear backup camera. The issue began to occur intermittently at ~40,000 miles and the camera was completely non-operational at 42,163k miles (10/21/2023). Upon investigating and diagnosing the root cause of failure, the dealer determined that the rear backup camera wiring harness failed. The failure point was a flexible section at the rear tailgate hinge that permits opening and closing the rear tailgate. Because the dealer's total replacement cost was too expensive (>$500), the original wiring harness was repaired by the owner. At 50,185 miles, the failure is intermittently occurring again with the repaired harness. A non-operational backup camera puts pedestrians, cyclists and others at risk when the vehicle is backing up because the driver may not be aware of their presence and could strike them or cause a collision. The local dealer diagnosed the issue and subsequently sold the owner a new replacement wiring harness that has yet to be installed. The vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. No warning lamps, messages or other symptoms of the problem occurred prior to the failure.
Rearview camera stopped working due to the tailgate wire harness failing from normal opening and closing of the tailgate.the issue appears to be identical to the subject of a recall in 2017 to 2019 model years.
Sunroof exploded while traveling eastbound on [XXX] near Pensacola, FL. Per the internet this has occurred. There is currently a class action lawsuit against Honda. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Rear camera stopped working about six weeks ago. It does work intermittently when the tailgate is down. Dealer claimed I need new camera and harness, approaching $1,000! Independent repair shop confirmed it is just the harness. My understanding is that 2017-2019 models are under recall for the harness safety defect. Please extend this recall to the 2020 model year!!!
The backup camera display is sometimes black. This is an intermittent problem that seems to stem from a poor connection. Manipulating the wiring leading from the tailgate can restore the camera's operation. This wiring is routed in such a wear that it seems prone to mechanical wear over time leading to a poor connection.
My Ridgeline was at the Honda dealer for a recall on both left and right exterior mirrors. (Glass only) Both were replaced. After leaving the dealer, the drivers side mirror image appeared wavy and distorted. It was difficult to focus on the image while driving rendering the mirror almost useless. The passenger side appears perfect. How can a replacement drivers side mirror installed due to a recall be worse than the recalled unit it replaced? Frustrating.
I shifted the vehicle into reverse and the parking assist camera (backup camera) did not appear on the infotainment screen as it should. There is an active recall on the 2017 - 2019 models as Honda is aware of this problem with the tailgate wiring harness design. Backing up without the visual aid poses a serious safety threat to any pedestrians or vehicles that may not be seen due to the camera not working as it should. I have not yet scheduled a repair for this item but will update when the problem is remedied. There was no warning before this occured. It was sudden without any signs. It is my hope and the duty of the manufacturer that this issue is fixed within ALL model years that this problem is known to occur.
Rear back up camera show black screen when put into reverse. Honda has recalled the 2017-2019 ridgelines which includes 117,445 trucks. 2020 has not been included. Purchased in July of 2020 camera went out in march of 2023. The ridgeline behind the tailgate is a massive blind spot so without the camera even if you turn your head around you can not see anyone shorter than the tailgate standing at least 6 feet behind the truck and can cause an accident by accidentally running over someone or backing into another vehicle when backing into cross traffic.
The rear view screen function located on the dashboard's video monitor stopped working and the screen only showed the yellow guide lines and the rear view image was blanked out. I took the truck to a Honda dealer for repair and they found the cause was the Tailgate Harness wiring rubbed down and the wires are broken. I was informed that it would cost me approximately $500 to purchase and replace the wiring harness. This issue was rated by NHTSA as a safety issue and Honda issued a recall for 2017-2019 Ridgeline trucks. When I contacted Honda they stated that my 2020 vehicle was not covered and they would not reimburse me for the fix. Because this issue is the same as 2017-2019 vehicles, NHTSA should require Honda to extend their recall for this issue to 2020 vehicles.
As I was backing out of the garage, the backup camera failed to show video on my display. I almost ran over toys, and the safety failure of this feature is essential. The video has failed to show on the display, although no damage has occurred to the vehicle. It seems that there must be a failure in the wiring.
This a transmission and auto idle shut off issue. The condition has happened 8-11 times over the 80K miles I have owned this vehicle. It happened today Sunday 6/18/2023 at 12:13pm. With the auto idle shut off engauged, at a stop light, foot on the brake and waiting for the light to change to green, the transmission will shift from drive to neutral, without touching anything. I will get a notification on the dashboard " that I need to put my foot on the brake to start the car", but my foot is on the brake already, waiting for the light to change. The vehicle will not start in neutral, I have to put the vehicle into park to start the vehicle. If I don't see the notification on the dashboard, focused on watching the light change, when the light turns green, take my foot off the brake, the next thing I know, I am rolling backwards towards a vehicle behind me. When the light turns green, the vehicle behind me thinks I am going to move forward, instead I am rolling backwards towards them, before I reapplied the brakes. Twice the vehicle behind me looked like they were going to hit, but stopped short. I have been the two dealerships with my concerns and one did a software update, but the problem continues to persist. One dealer recommended notifying Honda of America and I have done this. 6/12/2023 case 13880068, no response yet and 6/17/2023 second request case 13893182. At first I thought I was doing something with my hand, but I now drive with my right hand on the passenger armrest to make sure I have no involvement in the condition I have describe.
Rear camera has stopped working. There was a recall for 2017 - 2019 Honda Ridgelines, currently does not include 2020. My mileage is 39600 and was told not covered. They apparently have not fixed the problem and it needs to include 2020-??s as well.
A D V E R T I S E M E N T S
- Lynn, MA, USA