This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Recall is from Feb. 2024. Repeated calls starting in Feb. 2024 to Vans Honda in Green Bay, WI. Called 4 or 5 times and talked to a Service Rep. They are responded that they did not have the part needed to fix the issue and did not know when the part would be available. The ALL said that I would be contacted as soon as the part was available to set up an appointment to have the defective part replaced. On 1/6/2025 I again contacted Vans Honda. The rep said they did not have the part but that he would put in an order TODAY to order the part for me. I asked why after calling five time the part was not on order already. He did not know. My vehicle now has another issue. The display is showing "Emissions System Problem". I believe this new issue has to do with the fuel not being delivered to the engine properly due to the defective part in the fuel pump. I believe Honda needs to fix all the engine problems this recall has given to my vehicle.
I took my 2019 Honda Ridgeline in on November 4, 2024, for a P0430 code (which was intermittent) and for a fuel pump recall. The dealership informed me that the fuel pump would need to be ordered, which would take a few days. However, shortly after dropping off the vehicle, I received a call stating that the fuel injector for cylinder 6 had failed the test, and they quoted $1,734.71 for replacing the fuel injectors. I inquired about Honda Service Bulletin 19-073 (dated July 5, 2019), which addresses issues related to debris from the fuel injector manufacturing process. The dealership then called back and informed me that this issue would only be covered under the warranty period. They advised me to submit a claim directly to Honda, providing me with a phone number for that purpose. Since getting the vehicle back, I have conducted further research and found Honda Service Bulletin 21-010 (dated February 11, 2021), which extends the warranty on these fuel injector repairs to 10 years or 150,000 miles, whichever comes first. My Ridgeline has only 61,000 miles. I filed a claim with AMERICAN HONDA MOTOR CO, case # 15143166 on 11/16/24 requesting reimbursement for the fuel injector repair in the amount of $1,734.71. I received a phone call on 11/30/24 stating my claim had been rejected. They stated I needed to submit a complaint with NHTSA. The symptoms experienced are the exact the same as the two service bulletins describe, thus the repairs should be covered. I emailed the service department on November 15, 2024, to inquire about the status of the fuel pump, but as of today, it has not yet arrived. I have been waiting over a year for a fuel pump replacement. I have highlighted pertinent information in the attached documents
while driving vehicle hesitated and almost shut off. it has happened twice in the last month. also sometimes is hard to start engine. I received the fuel pump recall in February 2024 and again in May 2024 stating that parts should be available in FALL. I called DCH Honda of Temecula and I was told that they do not have parts and they have no idea when they will have parts on hand. I fear that my truck will shut off and I will not be able to stop it in time. Especially when driving 65-70 MPH on freeway.
There is a fuel pump recall on my 2019 Honda Ridgeline. The danger of this is it could go out causing a crash and or injury. I have been trying to get this replaced for ONE YEAR now, to no avail. I want to avoid this happening while driving at freeway speeds, and need to have it replaced ASAP.
Honda issued a recall for my vehicle in Feb 2024 and I have sought to have this issue resolved since then. I have visited my local dealer from whom I purchased the vehicle over 12 times since and they have declined to put me on a list to obtain the replacement part. Today, the parts department clerk told me that all the parts that they receive from Honda go to fix the vehicles that they have on the lot for sale. They would not accept an order for the part to repair my vehicle and told me that I would just have to keep checking in with them. I have been waiting for over 10 months for their proactive response to no avail. There is no indication that Honda has any intention of repairing this defect and the Safety Consequence of a potential of an 'increased risk of a crash or injury' remains. My wife does not even want to travel in this vehicle due to the unresolved risk that this vehicle presents. I strongly feel that Honda should be required to resolve this issue for the existing cliental with in use vehicles prior to being allowed to fix their unsold in stock used vehicles for sale and profit (to the detriment of existing customers). This would certainly put the pressure on Honda to expedite the remedy of this long existing recall.
- Dover, NH, USA
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Fuel pump module - truck surges, stumbles, slows down at 20-40 mph. Contacted 2 Honda dealerships mid- late May 2024 ( Gunn Honda, HillCountry Honda San Antonio TX), was told parts to fix unavailable. Contacted same 2 November 16, told parts still unavailable to fix, even though It-??s been 7 months since I received recall notice and contacted the dealerships.
Over the last several months the vehicle developed a strong fuel odor in the engine compartment after being driven. I took it to the Honda dealer to identify the cause on 8/30/24, they kept the vehicle for 2 days and were unable to find a problem although they also observed the strong fuel smell. Their recommendation was to return with gas tank less than half full so they could check that. Fuel smell is clearly in the engine compartment, so I took the vehicle to my local mechanic who used a camera to localize the smell/leak to the top of the engine. They recommended removal of the manifold to diagnose further and identified a significant leak between the high pressure fuel pump and the injectors. They replace the fuel joint pipe, six injectors, and high pressure fuel pump cover which was saturated in fuel. Two areas of concern. First, there is clearly an unadressed leak problem with the fuel joint pipe. It is mentioned in several places on the NHTSA site for this Ridgline model and several related model designs. While this vehicle did not catch fire, a significant leak on the high pressure side of the high pressure fuel pump is a clear hazard and should be analyzed to identify the root cause. Second, Honda needs to proactively address this with their dealer technicians. I have no way to verify if they actually disassembled the top of the engine to access the high pressure fuel pump, fuel joint pipe, and injectors, as they told me, but it didn't take long for my local mechanic to identify the issue once they did. Bottom line is this problem is real, occurs frequently enough to appear as an issue reported to NHTSA and will not be easily identified by scanning the vehicle codes which is apparently what the dealer standard practice is.
I currently have the following recalls; tailgate harness, hood latch striker, timing belt and fuel pump. I have contacted my local dealer and I am being told that there are no parts.
We started experiencing hesitation with our 2019 Ridgeline. We then experienced twice the check engine light coming on but eventually clearing on its own. We took the truck to the Honda dealer from where we purchased our Ridgeline new. They mentioned there is a huge backlog on the factory recalled fuel pump, which is part of the root cause of the truck stumbling and hesitating. They additionally cited the fuel injectors as a root cause. We then discovered the repair parts are not available with no date known as to when the parts will arrive. We then checked with the only other Honda dealer in Tucson, AZ and that dealer stated the parts were not expected until December 2024 at the earliest. We then called Honda corporate office in California, and they were even less helpful than the dealerships in town. We are VERY concerned that we have a 2000 mile trip to take at the end of August when we will temporarily relocate for me to attend graduate school. Is there anything you can do to get Honda moving on acquiring the parts so we don't get stranded somewhere on our trip?
Vehical hesitates while driving worse when power is needed such as passing or climbing. Danger when power is needed and does not respond such as merging on to highway vehical inspected by Honda dealer, no eta on replacement parts it is past 60 days for recall no warning lamps, failure started unknown
Emissions light came on and code read a faulty fuel injector. I see it is an extremely common issue and warranty has been extended in some states. Honda dealership tried to charge me $2,000 to replace injectors. This is happening to two other ridgeline owners that I am aquatinted with. It seems that Honda is aware of the issue when I purchased the vehicle.
I contacted North America Honda and they referred me to a local dealer. However, the dealer told me that they cannot repair the fuel pump until it breaks down on the road. According to a report, if the fuel pump malfunctions, it could shut off the fuel supply, which would cause the engine to stop running. As a result, you would lose power steering and it could create a hazardous situation while driving.
Complaint of a chirp noise heard inside cabin or coming from the engine compartment. Sometimes it is heard very well, sometimes weakly. What influences this is not clear. The car was delivered to the dealer. After diagnostics, it was diagnosed that noise coming from high pressure fuel pump and rear engine mount.
Vehicle emits a popping sound several minutes after startup and several minutes after shutdown. It appears the carbon/vapor canister or fuel tank is not properly allowing the pressure to properly disparate. Been happening since new; dealer says they are not aware of it being a known issue. I-??m concerned this may cause a premature failure with the system and/or cause future, unnecessary repair costs or other issues.
vehicle constantly gets a p219A fault code (air fuel ratio out of balance) there is currently a recall for 2019 ridgeline for same problem but only applies to specific vin, had the fuel pump replaced recently under a recall due to impeller releasing debree into fuel system. now injectors are clogged causing the same problem as listed in current recall, however honda claims it only affect certian vinn, recall should be broaden, to cover all vinn that hs the exact fault.
After a short trip; usually to shop, I get a gas smell inside the truck when I restart. Honda dealer could not duplicate. The smell sometimes is also under the hood.
I was driving at 65 Miles and I felt something wrong was happening, the hood was totally opened while I was driving.its was a windy day and I thought was the wind. I stopped and I closed it very well but the fallowing week I had the same issue with my car.
Honda certified used vehicle purchased in mid August ~27K miles. Shortly after normal vehicle operation and returning to our enclosed garage, the vehicle emits a strong odor of gasoline, not the result of improper or careless fueling. Two visits to dealership say nothing is wrong. No other source results in odor if this Honda vehicle is not in the garage, including a 2017 Murano. The odor is occasionally detectible in the cabin but that is not the primary complaint. The emissions of gasoline vapor (odor) appears about 15/20 minutes after shutdown and even detectible outside close to the vehicle between the left rear passenger door and rear wheel.
A D V E R T I S E M E N T S
- De Pere, WI, USA