This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Backup camera which is a mandatory saftey feature stopped working. Wiring harness where it enters the tailgate was pinched and wires severed. This was fixed under warranty. Dealer stated there is a technical bulletin to route the wiring harness differently to minimize this issue. There are plenty of complaints on the Honda Ridgeline forums of backup cameras failing due to wiring harness issue. Please investigate as I believe Honda should be offering an extended warranty on the wiring harness as this is a mandatory safety feature that is not reliable.
While driving info management system stops working, freezes then goes blank. Lose all digital indications on drivers display and nav cues. Would briefly flash every few seconds as though it was trying to restart. Has done this twice now in a new truck of only 26K miles. This occurred in motion and persisted until the vehicle was turned off and restarted. Dealer says without a 'code' they cannot do anything. Extremely dangerous loss of info while driving.
On 8/24/20 I heard a clicking noise in my steering wheel when turning at low speeds or parking. I didn't think much of it until seeing that many Honda have this issue. The issue seemed lined to the clock spring. I made an appointment at joe morgan Honda in monroe, oh on 8/29/20 for 8/31/20. Joe morgan Honda confirmed that the issue was the clock spring aka cable reel. The invoice is attached. Joe morgan Honda explained that if I had let the issue go longer, the noise would have gotten worse. Eventually the steering wheel buttons and horn would lose power, as well as the steering wheel air bag. This is where the major safety issue comes into play. Joe morgan Honda contacted the tech line upon confirming the issue. This has happened, and is happening on other Ridgelines. Honda is telling customers this is normal. Loss of power to the air bag would cause it not to deploy in the event of an emergency. I have video of the clicking noise prior to the repair. I have also opened a case with Honda customer service.
- Cincinnati, OH, USA
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- Ankeny, IA, USA