This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was stopped at red light on a slight grade. When light turned green I took foot of over brake and car started to drift backwards. I pressed the brake and looked down. Car shifted in neutral on its own. I pushed drive button and it was ok. The auto-start was off. If I had been on a steep hill, I would probably have drifted into car behind me. I took car to Honda dealer and there were no codes logged. They told me they checked with Honda. This happened in April, 2024 and only time this has happened. This is the third issue I have had with this car with no errors logged. The other two were not safety related.
I have 4 car washed for this car so far Ive only had it for a few weeks. Every time I wash it the dome light/rear mirror leaks water and wets the entire cup holder and center console.
This has now happened twice, resulting in my infant getting locked in the car. I unlocked the car open the driver side second door where my car seat is. I buckle in my infant put in my bag and then go to get in the driver side door and the car has locked itself with my key in my bag that I put inside the car with my baby. Either the car should not lock with the key inside of it or there should not be a timed lock system once the car has been opened.
On 3/18/24 I started my car on a routine after school pickup trip but my notification system started blinking with different sensor problems. I took pictures of the display and tried to drive my car and saw at the time it did not affect drivability. I made an appointment with my dealer and brought it in 3/25/24. I started researching if there might be a pattern with other Honda Pilots and did find some discussion boards about 2020/2021 Honda Pilot that had a similar event-?"sensor problems displaying for no evident triggering event. I brought my car in for the appointment and the advisor said they would run a diagnostic as well as address 2 active recalls on my Pilot and take care of the maintenance. The diagnostic test showed that I have a faulty front multi purpose camera that must be replaced. Ny car has about $70K miles so it is outside the warranty period so I am having to pay for this repair myself. Note: the active recall that was repaired at this same visit was an issue with wiring in the rear camera. I asked the advisor if it was possible that the camera issues were related even though they were different cameras and he said at the moment there were no recalls for the multipurpose camera so he could not say. I am submitting this claim to document a possible safety concern that should be covered under a recall. Other incidents noted: when advisor asked if I had experienced any issues starting car, I did mention that last summer appx. Aug 2023 at a stop light my car went in idle mode (auto start/stop function) but when I took my foot off brake to go on green light the car did not restart. I had to get my key and push it into the ignition button to restart it. This has happened 2 since I-??ve had the car. With all the recalls and these auto stop/start issues, I have experienced lower confidence & satisfaction in my Honda Pilot, but I am worried that safety may be an issue as well.
- Pflugerville , TX, USA
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This is regarding the MOST FAKRA Service Cables Safety Recall which affects the display in my car. It started off with the radio cutting out but has progressed to the display not working which affects the rear camera. I believe this is extremely dangerous. I have taken my car to the Honda dealership in Burlington, Iowa FOUR times and they have not fixed the problem. It's my understanding that they have not replaced the cable harness but have only "checked the connections" and in one instance, one of the maintenance workers told my husband that they simply "hit the dash" and it started working again. This dealership has been very troublesome to work with as they simply say that the screen never malfunctions for them. I don't believe this as I encounter a problem with the display EVERY time I drive it. I contacted the Honda Customer Support almost a month ago. They followed up with my husband two weeks ago asking for receipts from the dealership which we did not have. He informed them that the dealership should have them on file although the receipts never described what they attempted to do to fix the problem. Since them, I have followed up with Honda Customer Support TWICE and am not able to receive any sort of reply from them. I am at a loss with what to do as I don't feel comfortable driving my car but have no other option to. I heavily rely on my display and its back up camera features. It is greatly increasing my risk of a crash every time I drive it.
While I was at a stop sign my car went from drive to neutral on its own. I tried shifting back to drive and it wouldn't work. I put it in park and then it was telling me my car had to be on. I tried pushing the engine start stop button multiple times and finally it started and went back into drive. Autostop was on.
Auto Engine Idle Stop issue. Engine would stop at intersections and not restart, which was a safety risk. I told the dealership this was a known defect affecting many vehicles and they said no, it was just a -??bad battery.-?? They replaced the battery.
Twice now at red light my pilot has not started due to stop start feature. It was stuck in park / neutral. Car wouldn-??t restart or go into gear. Almost everyday at least once car is hesitant to start after engine cuts out. Then dash lights like system collision isn-??t working. Extremely dangerous was at a light on major interstate road. Last time it happened I. The summer had it checked out and nothing was resolved.
The glass on the window driver side fell out of position and I couldn-??t close the glass window. I would have to drive in the cold and rain exposed to the elements and hopefully my window shield in front don-??t fog and cause me to have accidents.
Auto start/stop function. The auto start/stop engaged and the vehicles engine stopped while we were at a red light. When the light turned green and I released the brake the starter engaged but very slowly and failed to start the engine. I attempted to start the vehicle again but it needed to be in park, which was taking time engaged. We were blocking other vehicles from making a protected turn during this. On the 3rd attempt to restart the vehicle restarted. This has not been inspected or or reproduced. No warning lamps other than vehicle must be in park to start.
On October 18, 2023, at about 11 am, I was approaching to enter our driveway with my foot on the brake system when all of the sudden the car sped up at a very high speed that I was unable to control. The speed was so forceful that the car crashed unto the house resulting in a lot of damage to our house, all this happened in less than one second. I had a next door neighbor in the car with me and thankfully neither of us was hurt, I like to mention at this point that neither air bag deployed to issue protection to us. Of course the safety of both of us was put at risk. We called the insurance with no luck to send an adjuster to inspect the car and/or damage done to the house, so we had to do everything on our own. The car has not been inspected by a representative of the manufacturer nor the police. I did not see any warning nor messages on the screen until the accident happened that said "Crash has been detected" Since we were left to do everything on our own we called Caliber Collision to haul the car to their location to assess the damage done to the car. As of this writing the car is still in their possession and on Friday we received a call from them to inform us what they have found and we were told that as of that day they were sure that the car is 75% totaled. Of course the damage done to the house and car is nothing compared to the damage that it was done to me, because now every time I drive our rental car and approach the driveway I had in my mind if the car is going to do the same thing.
There was a recall for driver side mirrors. The original mirror was fine but they replaced it with a mirror that is distorted/warped. They replaced it again with another distorted mirror. All the replacement mirrors are faulty. You can not safely drive with them !
With engine idle off-?? at a stop (intersection, light, etc.) engine suddenly turns off. Dashboard message reads- -??put in park to start engine-??. At that moment, the transmission shows that it is in neutral. I have to frantically put it in Park and try several times to restart the car. Cars are honking, yelling and pulling up/at me! I have called (when it happens) and taken my car to dealer 4 times. Each time they say they can not replicate and not able to do anything to fix unless they can replicate. Yet, I see there are blog posts about this exact issue for past few years! This happened 3 times last week. As I need to be able to safely transport/care for my 102 year old father, I am concerned and cannot be without transportation.
The IDLE STOP feature sometimes fails to restart the vehicle after stopping at a stoplight or stop sign. The vehicle transmission will go into PARK, with the engine no longer running. This requires the vehicle to be restarted manually in traffic, and shifted to DRIVE. This puts the vehicle and passengers at risk for an accident, as it blocks the normal flow of traffic until manually restarted and shifted. This car is available for inspection upon request. This problem has been inspected by a local Honda dealer. There were no warning lamps prior to the incidents.
The Auto Idle Restart Feature has malfunctioned a number times and cars behind us have almost rear-ended us. With Eco mode on or off, a/c on or off, it doesn't seem to make a difference. When the vehicle has Auto Idle Restart enabled, the vehicle is stopped at a stop light, the engine turns off, and when the user presses the gas and releases the brake, the engine does not turn on. When the brake pedal is released, the brake lights turn off - the vehicles behind us drive forward as they think we are accelerating but our vehicle does not move as the engine does not turn back on properly. We are lucky we have not been rear ended yet. This is very unsafe, especially in very busy intersections.
When the idle stop system is enabled in my vehicle, on 5 separate occasions, my car has stalled. Each situation happened when I was stopped at either a stop sign or traffic light. When I took my foot of the brake to go, the car shut off and took ~30 seconds before I was able to turn the engine back on and go. I took my car to the Honda dealer and they were unable to determine the cause of the problem, and it has happened since that time.
Infotainment panel goes dark for 5-10 minutes while the car is in motion. Attempts to reboots multiple times unsuccessfully and then finally recovers. Network Connection Lost message appears on the Infotainment panel. Intermittent crackling noise in the sound system speakers. Creates a safety issue when vehicle is in motion on a highway and the GPS display on the Infotainment screen disappears right before taking a high-speed exit. The confusion can cause a major accident.
The driver side door doesn-??t open when unlocked. You have to hit the lock button multiple times before the door can detach from the driver side panel. And the door doesn-??t shut when you close it. Something wrong with the lock.
A D V E R T I S E M E N T S
- Fairfax, VT, USA