This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Side view mirrors started shaking few months after buying car, had them replaced under warranty. After replacement drivers side was so distorted I took it back. They replaced again, still distorted but better. Too, to dealer for service and they replaced again due to recall, mirror is so distorted again i can barely see out it. I see many complaints on forums regarding this. Honda needs to correct this with the proper glass before an accident happens
There was a recall for driver side mirrors. The original mirror was fine but they replaced it with a mirror that is distorted/warped. They replaced it again with another distorted mirror. All the replacement mirrors are faulty. You can not safely drive with them !
On 2 land roads especially with no other vehicles in view, the car will suddenly brake, flash the dash for emergency braking and violently shake the steering wheel back and forth and almost take it out of your hands. It was done this since new. Taken to dealer 11/15/21 for this issue, they "aligned it" and made it somewhat better but still did the braking and steering wheel shake on way home from dealer. We just put up with it as the vehicle cost so much. The dealer also replaced the windshield as it cracked within 3 months of new sitting in a parking lot. This again required another paid alignment of this system. They said windshield may have been defective buy we had to pay for it anyway, alignment was needed for avoidance system In may of 2023, the vehicle became un-drivable as it would kick the process off about every 30-50 feet. The vehicle has never been in any accident or collision of any type. So they said they aligned it gain but replaced some sensors. The vehicle still has some issues and they charged us $904 to replace some sensors even though they said they were believed they were good but could not find any other explanation, yes the vehicle has been under warranty during this entire time. Dealer and Honda spoke person stated warranty repair is discretionary on these repairs. So they will not honor their warranty either on this system
I went to my Honda dealership today 7/15/23, and my side mirrors were on a recall, and they replaced them and my driver side mirror is all distorted. It looks like I-??m looking through my contacts while wearing my glasses. It-??s given me a headache. My passenger side mirror looks fine. I-??ll be calling the dealership on Monday morning. This fix is awful and a real safety hazard because now I don-??t want to look out of the mirror because it gives me a really bad headache.
I received the recall remedy for my Pilot from a Honda service center per the side-view mirrors detachment recall (NHTSA CAMPAIGN NUMBER: 23V174000). Although my side-mirror was working just fine, I decided to receive the recall remedy, i.e., new side-mirrors, believing that it will improve safety of my car. However, after the Honda service center finished replacing my old side-mirrors with new side-mirrors, I realized while I was driving away from the center that the image of the new side-mirror on the driver side was very waving and distorted, which made me feel nauseous and zoned in when I looked at it. In fact, I had to keep looking at the mirror for more than a second while driving in order to clearly see what's behind my left lane. After trying to adjust myself to the new mirror for several minutes, I realized that I couldn't do it. So I had to take my car back to the service center and they explained that they received the same complaint a lot but another new mirror would have the same issue. After several back and forth between me and the staff, thankfully they replaced it with another new mirror. Although the distorted image on the mirror got better, it still bothered me while driving. As the manager at the center suggested that another new mirror replacement might be even worse than the current one, I decided to try the current one for now, and not ask for another replacement. In addition, I kept asking if I could get my original old mirror back since it was working just fine. But the center said that it is impossible due to the federal obligation they have toward NHTSA. I think quality of the recall remedy should be warranted. But, here, my situation got worse after receiving the recall remedy. I hope NHTSA will look into this issue and make sure the quality of the mirror provided by the manufacturer meets the basic customer expectation. Thank you. (FYI: https://www.piloteers.org/threads/distorted-sideview-mirror-image.180764/)
- Cresskill, NJ, USA
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Inside rearview mirror(adhesive detched and air bubble is between windshield and rearview mirror) a crack had since developed exactly dead center where the rearview mirror has come detached. Problem has not been confirmed with dealer. Not yet. December 7th (when I noticed a few weeks ago, i went back into my camera roll and looked for pictures of my car and I found one where I can see the air bubble between the mirror and windshield before the crack had formed.
Front windshield broke while the vehicle was sitting in the parking lot. I was staying overnight at a hotel. When I went to bed the car was fine. When I got up the next morning the windshield was broken. The car had been parked all night and it was in a secure area. The windshield broke on its own. My insurance paid for the broken windshield.
On June 4, 2022, our 2021 Pilot was parked on the driveway with no one around it. It has been parked there for 2 days and the last time it was driven was on June 2. I was walking on the driveway towards our mailbox when all of a sudden the rear window exploded outward. Almost all of the glass were on the driveway and there were hardly any glass inside the vehicle. I called Honda Customer Service and I was told that I had to bring it to a dealer to see if it was a manufacturer's defect. However, the dealer would not be able to look at the car in a timely manner. I called my insurance and they covered the replacement glass yesterday. I researched the internet there were several similar incidents involving the rear window of Honda Pilots bursting/exploding. I am reporting this since this could be a potential driving hazard and a safety issue.
The entire rear windshield compeltely failed on us. Last night (02/06/21) when we we turned on our NEW 2021 Pilot and started exiting the garage, the rear windshield forcefully exploded! The ENTIRE windshield shattered to pieces. It seemed like someone shot at our windshield but no one was outside. The windshield was never cracked before either, it was a new car! There were kids in the back and it was a HUGE SAFTEY HAZARD. The glass pieces were everywhere. This couldve happened on the road as well but thankfully we were in the garage. This is totally unacceptable for a new car and surely there was a defect in the tampered glass developed hy Honda in the first place. We have done a previous service with Honda and Honda told us all is good. Honda must answer for this since this was a very dangerous situation and traumatizing for my kids.
Driver side vehicle outside rear view mirror has separated from its' underlying mounting plate, while still being attached by a heating wire connected to the back surface of the mirror. Therefore it has been vibrating such that rearward visibility has been severely compromised and places both us and others at risk. It has now separated to the point that it is pulling out the wire and without tape will hang off it's housing. We have brought this issue to the attention of Hertrich Honda of Easton Md. as well as Honda. We are told by the dealer that this is a common issue on the Pilot and other models and that Honda has not provided a fix for the problem. In fact we are told by the dealer that there are no replacement components or mirrors available to fix the problem. Honda indicates that they are not aware of the problem. We have been addressing this problem with the dealer for over five months with no resolution. At this time the passenger side mirror is also vibrating severely but to our knowledge has not separated completely from the housing. We believe that this situation is very dangerous and seem not to be making progress in finding an acceptable resolution.
The problem is the driver's outside rearview mirror. The mirror shakes so much that it is useless at highway speed, you cannot focus on vehicles coming up on your left hand side. The dealer and Honda are aware of the problem since the beginning of 2021. That being said both allowed me to purchase the 2021 Honda Pilot in June 2021. I have been in contact with the dealer over 6 times to see if a fix has been made available" I also filed a complaint with Honda in July 2021 and got no date for a fix. I have avoided an accident on three occasions, my daughter once and my wife has had close calls. How can a dealer and Honda sell me a vehicle with a known defect and not be able to fix it"
Driver side mirror glass distorted and is available for inspection upon request. The driver side mirror distortion is difficult to see traffic causing a safety issue. Dealer has tried twice to repair with no final resolution. Service manager states Honda has inspected the review mirror issue.
Both side mirrors on the outside of the car shake and vibrate causing images in them to be blurry and hard to see. This is a safety issue, especially at night, because you cannot see truly where the vehicle beside you is. Only until the BSM comes on can you sometimes tell a car is beside you while driving at night. Notified dealer who said there was no permanent fix as of right now. On 7/3/2021 a service advisor did a band-aid fix of double sided tape on the passenger side mirror, but it is now shaking the exact same as before that was done.
The side-view mirror on the driver's side of the vehicle vibrates to the point of the images not being clear. The vibration gets worse with increased speed. In addition, once the mirror is set and starts vibrating it does not remain in place. This is a safety hazard as driver sets mirror and when they look to see if a car is visible in the mirror is not showing proper location. Furthermore, the vibration of the mirror makes it difficult to see the image in the mirror. This incident occurred on a test drive vehicle while looking for a car and I was told this would be fixed. I indicated I wanted a different car and the car I ended up purchasing had the same issue. When I called the service department they told me this was a known issue and Honda was working on it. The service department did replace my side-mirror with a new one but that did not fix the issue.
The contact owns a 2021 Honda Pilot. The contact stated that after driving approximately 3 hours, the wind shield wiper fluid spray nozzle remained obstructed with ice and the front windshield could not be cleaned. After clearing ice from the nozzle, the failure continued to occur. The cause of the failure was not determined. The local dealer plaza Honda located at 2722 nostrand ave, brooklyn, NY 11210 was notified of the failure. The manufacturer was not contacted. The failure mileage was 4,800.
A D V E R T I S E M E N T S
- Slingerlands, NY, USA