This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Software update required to maintain rear view camera back up visibility. Two safety recalls on vehicle. I am stationed in germany and can't have any service recalls and I leave for the states April 6. germany currently doesn't have the capabilities to do the software update
The infotainment system is not functioning to include: Back up camera, phone hands free, maps, radio, clock, etc. The unit has been inoperable since December 2020.
Random popping noise, like sound of small rocks hitting windscreen. Occasionally the display where speedometer is goes out. Audio problems with random volume issues. Popping noise occurs whether audio system is on or off. Notice it more while in motion and going over bumpy road. Been to dealer 5 times and replaced wiring, amp, head unit, and still have issue.
While driving we noticed what sounded like small rocks hitting the windshield. As we drove the car more the crackling/popping noise grew with frequency and intensity. Now every time we drive we hear intermittent crackling/popping noises. At times it is very loud and constant. It sounds as though the windshield is cracking or going to crack. When I park the car and turn the engine off the crackling/popping noise is still heard. I am worried that this problem with progress and we may get instrumentation blackouts like others have gotten.
The display audio and entertainment disconnects and stay off during running the vehicle(in motion on any road and any speed), it does not work audio for direction map, radio, cd player. And unwanted cracks sound are heard while driving the vehicle which is distracting while driving the vehicle. Dealer mentioned issue should fix with two recall repairs, which eventually did not fixed. Following below recalls repair below did not fixed the issue. Recall# 20-051, front control box ota software update. Op# 0105B3, .3 hrs, temp# A20051A recall# 20-047 guage control module software update op# 7165A5, odd temp# A20047A, pass temp# A20047B, Pilot temp# A20047C..5 flat rate hrs
- Plainsboro, NJ, USA
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After having known recall issue repaired, electrical/sound system still continues with aggressively loud cracking and popping noises. The noises at times are out of the blue, causing the driver and passengers to be startled. The instrument panel will freeze up and blue tooth/voice activated features will stop functioning. These issues occur when the car is moving or stationary. No improvement after the recall reprogramming was completed despite being told by the service technician it would resolve the issue.
Multiple times this vehicle indicates that my car has crossed center line when it hasn't and has activated one or more "safety" features including an alarm and steering wheel shaker. Today my vehicle actually applied the brakes when another car was approaching me in the opposite lane. I have had car into dealership 1 time for these issues and they said it was fixed.
Had an impact crack (supposedly) on the windshield. There was no indention. The outside of the windshield was perfectly smooth but you could see it. Repaired by safelite. A week later happened again. Large crack, same side. Safelite found a "chip" the size of a pencil tip near the edge of the windshield that they said caused the window to crack. They stated that these windshields are now quite fragile because of the things placed inside of them and it could easily happen again. Happened on a city street, I imagine, because we only drove to a doctor's appointment. Didn't see it until the next morning. So, it cracked later, not when we were driving the car. The crack now is now about 18 inches long just sitting in the driveway. This "chip" is the size of the point of a pencil tip. This second problem is on the same side (passenger side) of the car as the first one. The first one also was perfectly smooth on the outside of the glass.....which was strange because if a rock had hit it I would think it would have chipped the glass on the outside. No chip inside or outside.
Issue #1 : I was driving in highway with garmin navigation turned on, the display reboots with an error "network connection lost". issue #2: while connecting my iphone with google navigation, the display gets stuck and reboots again. Serious issue while driving this car with navigation on. Issue #2: rear camera sometimes doesn't show up or there is a delay when gear is switched to reverse. Issue #3: when a usb is connected to play audio/video, the display freezes after sometime and reboots automatically. Similar issue with blue ray dvd.
The cmbs (collision mitigation braking system) is too sensitive. Multiple times, the cmbs has activated without a valid reason. 1 example, I was on an interstate highway in the left lane passing a slow moving 18 wheeler in the right lane. I was passing the 18 wheeler in a curve and my SUV suddenly braked because it thought I was going to crash into the 18 wheeler. I was in control of the vehicle the entire time and I can only think the system was confused by the speed differential between my vehicle and the truck in a tight curve. Several other times on two lane roads, the system will flash "brake" even if I am not crossing the center line. I think the cmbs is too sensitive.
2020 Honda Pilot touring has complete black out of all electronics and the dash board since purchase regardless if the vehicle is moving or stationary. Popping and cracking constantly throughout and behind dash/windshield regardless if the car is stationary or moving. There is no way to measure engine speed, fuel, oil pressure, or what gear you are in. Total electrical failures are occurring since purchase, and the dealer has no fix for the issues, but does acknowledge all of these safety and electrical failures are factory born, and Honda has failed to find or provide a fix. With all systems failing, the car is not safe to drive. The brake system will brake when you are traveling slow or at high speeds, regardless of the fact that nothing is around the vehicle. This car should be recalled and returned to the factory before more people are killed or injured. The current recalls do not fix any of the electrical safety issues. These cars require a total rewire of faulty harness wiring which is a fiber optic defect from the factory, therefore, software updates do not and will not fix these safety issues. All of these vehicles require a total rewire. Honda should be ashamed of themselves for allowing consumers to continue driving these death traps!.
Driving vehicle cracking sound coming from windshield and radio has static. Drive on smooth road does not do it.it does it when hitting bumps or going up curbs.car was taken to dealer 8 25 2020 picked it up today 8 26 2020 drove it home pulled up in driveway started cracking turned around brought it back.service dept said they know its a problem service chief tech said something about wiring issue.
Ever since I have purchased this car I have had nothing but issues. First started with cracking and popping sounds with the speakers, even when all audio was off in the car it would still make the noise. Then the dvd player stopped working. Next the cracking and popping started all the time and it was near impossible to make phone calls with bluetooth in the car. Finally after the 3rd time back the speakers were 80% fixed after a Honda representative came out from corporate. Then my automatic braking starting having significant issues. At first it was a random occurrence and only once in a blue moon. Now, like the other issues, it is progressively getting worse. I have already had it in once and they stated they could not replicate it but were able to see that it had been triggered. Since I have had my car back in less than two full weeks it has occurred at least 12 times on different roads (open highway, places with no cars or trees, at night or day it doesn't matter). I am now awaiting another call back about getting this issue fixed. Oh and there was that time that my backup camera stopped working completely, can't forget that. Overall, incredibly upset about how much we spent on a brand new lemon.
There is a crackling/popping sound coming from the infotainment center. It happens when the radio is playing and on calls. It is very distracting and annoying since it is very loud. This has been happening for some time and has not stopped or diminished in volume.
Popping, cracking even if radio off. Sometimes light pings like rock hitting windshield sometimes loud long static sound. Radio cuts odd and on. Navigation screen will cut in and out and go blank (black). Speedometer dial will reboot and or go blank and reboot. This is all while driving the car. I have had the rear view camera not come on when first putting it into reverse to back up. It did come on after putting car into park and then back into reverse. We had recall work done yesterday 8/10/20. 20-047 6mb002018-21 and 20-051 6hr002019-20 picked car up today and popping and cracking not fixed. Had service tech ride with me and he heard it and also witnessed the radio/navigation screen go out. The 'cluster' did not go out during this time. Unsure if the cluster will go out again but the other issues are not fixed. He put in a ticket that states they are unable to fix problem at this time as Honda does not have a fix. These issues occurred on highways, parking lots, stationary in driveway.
While driving the dash display blacks out intermittently in addition to a constant popping/cracking sounds from the infotainment system. This is a known issue with the 2019-21 Honda Pilot in all trim models except LX. The service department has issued the service ticket to what needs to be replaced but are on a parts back order until the end of September. Recommended solution is to install/replace the fakra connector set and most service cords associated the most bus network.
I drive an 2020 Honda Pilot elite. After 6 months of driving the car the windshield has started making noises. It wounds like the windshield just shattered or is shattering. The next sound is like a thousand small peddles hitting the windshield. When the noise first happened it almost made me wreck because I thought someone threw something into the windshield. This happens when you are driving in motion. I have contacted Honda usa twice and the car has been to the dealer twice. Absolutely nothing has been repaired or fixed or done to take care of this issue. I have noticed other
My infotainment center and dashboard speedometer have been going out for the past three months while I drive. Looking online this was an issue with the 2019 models and no solution to the problem was made. I was not informed when purchasing the vehicle that these issues existed and when taking it into the dealership no long term fix to the problem is offered. I purchased this vehicle for the navigation and dvd options that I now am now able to use yet I still pay the payment for them. To me Honda is negligent because they are aware of the problem yet they have not fixed it when I call about doing anything to it I am told they have to experience the problem while driving it which could take seconds or it could take a week then they offer no time table on how long it will take to fix it. They also do not offer a courtesy vehicle while they fix the defect. No recalls have been issued for this problem either this problem can occur on any type of road at any time driving or parked. The last time it was on was 7/12/2020 and it has been off since
I bought a 2020 new Honda Pilot elite on October 2, 2019 with 245 miles on it. I brought my Pilot elite into the dealership on December 26, 2019 after discovering a popping noise which sounded like a firecracker going off that seemed to be between the windshield and dash while driving.mileage was at 3,956 at this time. On January 17, 2020, I brought my Honda Pilot into the dealership again. It developed a popping noise again between the windshield and dash sounding like a firecracker going off when I was driving. On February 5, 2020, the Honda Pilot was once again brought back in. It was popping and cracking this time in the audio unit but now also door locks we're making noise when in stationary or while driving. The control panel had also shut off a couple times where you only saw a dark screen and it would reboot. On July 14th, after hearing this loud popping noise for a couple months now while driving, I have taken it back to the dealership. It is worse when you go around any type of curves or on bumpy roads. If the road is completely straight and smooth, I do not have this problem. This whole ordeal is scary because it is a huge distraction for me and I fear for my safety. I have been told by the service advisor again today that Honda is aware and working on this issue. He stated a recall is coming out for it as well as the Odyssey and passport but they are making the parts for it before they recall it. He said they can put a band-aid on it in the meantime until the part can be made. Since this is the 2nd time in the last 6 months I have been told this, I'm worried they are covering up the issue and waiting for my warranty to be up. Also, the sensor that tells you when a vehicle or object is close to you is faulty. I will be driving with nothing around me and it tells me to brake and goes into its 'safety mode' which has caused me to almost have a wreck.
A D V E R T I S E M E N T S
- Apo, AE, USA