This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When auto start/stop feature engages at times vehicle does not restart and will not restart. This has happened 5-6 times in heavy traffic leaving the car dead in the middle of the road until we repeatedly try to reset and restart.
I was stopped at a stop light with my auto-idle system engaged. When the light turned to green the auto-idle would not disengage leaving me stalled in traffic. When I pressed on the gas I got an error message about the 'anti-collision system' being offline. I had to restart the car to resolve the issue. The dealer/service center states no known issues.
July 21,2023 Pulled of highway and car went idle at a light car turned off completely and didnt turn on car turned on after 2 minutes. August 13, same situation happened car didnt turn on for 3 minutes. In May car was serviced forr idle recall and I never had this issue until now. The dealer says its a weak battery. But it only happened when it was on idle and not when I turn it on. I had kids in the car and just got off highway. I could have had an accident. The 2nd time it happened it said to put the car in park and restart the car. There were no issues prior to the failure.
The stop/start function for the engine engaged 3 times now when stopped at a stop sign on a hill incline. When I released the break for the car to start back up, the car went into neutral and shut off. I immediately put my foot back on the break so I did not roll backwards into another vehicle. This has happened 3 times now with near collisions so I am trying to drive with the feature turned off which is an inconvenience to turn it off every time I start the vehicle.
Car completely shut down while in drive. Towed to dealership where I was told there was a software update that needed to be done. Car working fine now.
- Kemah, TX, USA
Search CarComplaints.com for these popular complaint phrases...
The Auto Idle Stop system was engaged at a red light after exiting an expressway. When the light turned green, and I removed my foot from the brake, the transmission moved to neutral, and the engine would not start up again. I was unsuccessful in getting the car to start again by either pushing the start/stop button or adjusting the transmission to park. The battery indicator light was illuminated during this process, but no other errors were displayed. I connected a battery-powered jump starter within 3-5 minutes of the failure, and the vehicle started on the first attempt. The Auto Idle Stop system had worked as expected earlier in the drive and there were no other indications of any issues with the vehicle prior to the incident. My entire family's safety was at serious risk since we were stalled on a busy 6 lane road with no ability to move the vehicle to the shoulder and I had to avoid traffic to get to the trunk and under the hood and spend time connecting the jump starter and subsequently attempting to start the vehicle. We are yet to bring the vehicle to the dealership for inspection.
One six different occasions the vehicle has shut off while sitting at a red light. On four of the occasions I had the auto off but disengaged. When foot removed from brake car shuts down, dash lights up with every indicator light and a message to shift to park and restart. It takes about three minutes with repeated attempts to engage park to get the vehicle to restart. Dealer service has performed a -??computer update-?? that was suppose to fix. Incident still occurring, more frequently. Taking car back to dealer again.
My Honda Pilot when in the start/stop idle mode is completely stalling at stop lights. in these cases, I-??m having to put the car in park, hit the button to turn it off, turn it back on, which takes up to 30 seconds and then I-??m able to put it in drive. I can turn off the automatic idle, but it has to be done every time I get in and turn it on so it-??s easy to forget. This is a safety concern for myself, my children, my spouse, and others on the road
We parked the vehicle in a hospital parking structure in order to meet an appointment at the hospital. We were in the hospital for about an hour or so when we headed back to the vehicle in the parking garage. We were stopped from getting there because of police and fire trucks. Then we got a call from the local police on our cell phone, telling us that our vehicle was on fire. We couldn't get into the parking structure because no one was allowed, but we did get to talk to the police and some fire personnel. Apparently, the parking structure had its own sprinkler system which was able to keep the fire under control until fire trucks and personnel arrived. The vehicle was a total loss, as per the insurance appraiser and our insurance company.
My 2020 Honda Pilot Touring was not starting the engine back up after stopping at the traffic light and having the start/stop system stop the engine. I took my car to the dealer, and they disabled the start/stop system. This temporarily resolved the issue. But if a recall is issued for this problem, I-??d like to have my start/stop system fixed, since it is part of the emissions system. Thanks, Carlos.
While driving with auto-idle on the car, I stopped at the red light on the left lane by stepping on the break and Auto-idle comes on and the engine stopped while continue to step on the break. When the green lights comes back on, I release the break, but the car completely shut down and require me to power off the car completely and push the start button on the car again. It took a few tries for the car to start. All while there were trucks passing by and cars behind me are honking at me for stopping at a Green light, by the time I got the car to start again, the light turned RED again. I feel like it is very dangerous for me as all the cars behind had to go around me to continue their way, as result, accidents can easily cause because cars on the right side are driving faster than the left lane and cars in the left lane had to move to the right lane in order to continue. With more blind spots on the right of all cars, it is more dangerous to shift lanes where right lane are going faster.
Issue with auto start-stop. Upon being stopped at a light, the auto start did not reengage and upon starting back up again the radio defaulted to an AM station and would not allow us to change anything.
The engine completely shut down in the middle of the road after driving with auto Idle ON after stopping due to traffic. The car's engine would not restart. I had to shut down the car completely to have engine on again. (push the start/stop button to shut it down, and then to start it again). This was during a busy traffic and resulted in cars cutting in to my lane when I had to wait for the car to restart. This has happen a few times on the street as well, when stopping for RED light, but the engine does not auto-start again when ready to drive on GREEN light. Note that, this feature of auto-idle come auto start every time the car starts unless you manually turn it off. I feel like this can be dangerous and can result in accidents due to the fact that the car stopped completely while others might expect you to move as the light change/ traffic free up ahead.
There is a popping and crackling sound that comes from the speakers whether it is on or off. When this occurs the infotainment system, rear entertainment system, and blue tooth stops working. This happens every single time the vehicle is used. This causes distracting driving because the noises happen all of a sudden when driving. Second problem-the car seems to shut off and turn back on by itself after pressing the gas when its on auto idle shut off. For a few seconds when I let go of the brake peddle, instead of turning on from the auto idle shut off it just shuts off, then I press the gas and it turns on. It has done this several times that it is concerning and I fear it can cause an accident if it moves forward when I think it shut off on its own.
The Honda Auto Start Stop system has been taxing my battery through daily use and creates unsafe situations. On more than one occasion, similar to the following, I have experienced the Honda Pilot stop the engine via the A.S.S. System. Upon releasing the brake, the system attempts, but fails, to come to ignition and the electrical system lacks the ability to start the engine, creating a need to re-start (or attempt restart). On 1 such occasion, my family was traveling through a city on the interstate. After driving on the interstate for a few hours we came to a stop light and stopped. At the green light, upon releasing the brake, the Honda Pilot attempted to start again and failed. The car went completely dead in the middle of a 4 lane interstate with my family inside. The car did not start again until the 3rd time attempting to restart the vehicle. Approximately 10 seconds later than intended, we were able to clear our vehicle from the interstate intersection. On normal occasions, such as the course of business with the Honda A.S.S. System, driving in situations that would be categorized as "start/Stop" situations, the Honda A.S.S. System leads to stalled response and delayed lurching into traffic creating situations due to the delay in response. Multiple times this has been reported to my dealer. They acknowledge it as a "Battery" problem. They test my battery per HONDA WARRANTY and tell me it "Passes". They basically are just charging my battery and sending me out the door. The time between vehicle events is decreasing. Please help address this obvious vehicle shortcoming. There is no permanent means to disable it. Thank you.
When stopped at a traffic light my Pilot's engine stops because of the fuel conservation feature of the car. The engine is supposed to restart when I take my foot off the brake. However, 4 or 5 times in the last month the engine did not restart. A message would flash that my car is in neutral (I did not put it in neutral) and that I needed to shift to park. Once I put it in park I have to hit the start/stop button several times to get the engine to restart. The radio becomes inoperable during all of this and even after I eventually get the engine to start again. The radio is inoperable until I drive, park the car, shut it off and restart it. This is a major hazard to me and my family. My car has stalled in city traffic and it takes a few minutes to get it restarted. I'm concerned that this could cause an accident at some point. My Honda dealership is not aware of this problem or how to fix it. I found that there is an open investigation with Honda and the NHTSA. I hope this can be fixed soon.
I have owned the 2020 Honda Pilot Touring since Jan.2021. Up till now, theses similar situations have happened 4-5 times. It always happens when I am gradually slowing down to a complete stop at crossroads. My 2020 Honda Pilot has shut off a few times while stopping at a red light. Each time has been after coming to a complete stop at a red light and sitting there for a couple minutes. Suddenly there is a beep sound and the engine shuts down. Only the entertainment system is left on. The gear changes to N by itself and I am unable to change it to any other gear. With my foot on the brake, trying to change the gear and trying turn off the car for about 3 minute in the middle of traffic with my kids in the car, eventually I was able to shut off the engine completely off. I immediately try restart the car to avoid a car accident. It put itself in N (neural) and the dashboard screen said -??Put it in P (Park) and hit bottom to restart car.-?? The car wouldn-??t let me push anything. The power button did nothing and even if you pushed the P for park it stayed in N. The battery light immediately came on when this happened also. And went away as soon as it worked again. I scheduled an appointment after the third time the this happen leaving the car for them to run tests. They ran the tests and when I returned to pick it up, the technician said they tested the battery, wiring, and engine and that everything was good. Nothing was provided to me but they did show me the report as they talked about the results I am sure I can obtain if requested. They almost changed me for the testing but waived the fee which I was thankful. I am concerned and at times scared for the safety of my kids and I. I really hope Honda finds a fix for this and recalls for whatever the issues are as quickly as possible. I like the car but it really is making me want to get a new car and never purchase from Honda again.
I understand there may be an investigation of Honda's stop-start system, the system which is meant to improve fuel economy by shutting the engine off when the vehicle comes to a stop. I experienced this one (1) time while stopping at a traffic light, date unknown. The engine went off, as it was supposed to, but when I took my foot off the brake and pressed on the accelerator nothing happened, the engine had not restarted. I attempted to restart the car by pressing on the start button but since I was in Drive it wouldn't start. I think I tried to shift the transmission into Park (it's been several months since the incident) but I'm not sure if it shifted or not. I turned the car off by pressing the start button, waited briefly and then pressed the start button again to start, which it did. I shifted into drive and pulled away. That was a long time, probably not as long as it seemed, sitting at the light as others were going around me or blowing their horn at me. I have not had any further incidents since that time but wanted to register this one with you.
I can't remember if I reported this already but here goes. My daughter was driving my 2020 Honda Pilot with 41,400 miles on it. She had baby in the back and was in slow traffic in Millsboro Delaware. She thought she smelled something burning. Then she got out of the vehicle, took the baby out and called 911. Fire started coming out of the engine compartment and the vehicle totally burned up.
A D V E R T I S E M E N T S
- Byron, IL, USA