This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When the 2020 Honda Pilot sits for over 3-6 days, the battery goes dead. I have brought it to the Honda Dealership and they have checked out the battery and alternator and say it's working properly. I have jumped the Honda Pilot 6 times because of a dead battery and had the battery replaced once. Never had a vehicle ever do this before. Very dangerous for anyone parking and flying from an airport. Unbelievable!!!!!! This has been going on since we purchased NEW!
The infotainment system makes a popping/crackling sound. The dash display and infotainment display flickers on and off at times. This condition makes impedes the use of the the user controls and feedback systems. The vehicle went in for service on October 15, 2021 to have a technical service bulletin update implemented. The vehicle started exhibiting the issue again on February 9, 2022 in a much more extreme and severe way. It went back for service on February 15, 2022 to have the original work "inspected". The dealer said everything was fine and did nothing. Honda as implemented a couple of Technical Service Bulletins, but no permanent fix has been implemented. The dealer mentioned that they apply this TSB to approximately 2 Pilots per day.
I was driving and a LOUD cracking popping noise started coming from the dash. The stereo went dead and the instrument panel went dead. I was startled at the noise and almost lost control of the car. I can-??t see my speed or other functions of the car. Honda has no permanent fix for this.
Since new, the audio/navigation system has repeatedly turned off and on, had crackling noises emitted from the speakers and issues system warnings. I retuned my first Pilot for the same issues and now this Pilot is demonstrating the same issues. I have had the vehicle at the dealer several times and they just say that it-??s common with this vehicle model and the Passport with navigation systems. HONDA national service does not return calls and this issue is noted on many HONDA forums. This condition is unacceptable and dangerous.
Stopped and put the car in park and the entire vehicle shut completely down. No electrical power. Wouldn't start up again. Took about 3-5 minutes before I could restart it.
- North Ogden, UT, USA
Search CarComplaints.com for these popular complaint phrases...
Head unit has supposedly been "fixed" already, still losing all electronics, black out screen, loud and startling popping noises. Been asking Honda to fix for months, assigned a case, they just do not seem to care and now vehicle is undrivable due to loud, startling sound that may cause an accident, as well as not knowing if any of the safety electronics are working or not. It almost sounds like shorting out and that means possibility of electrical fire. Honda is dragging their feet doing ANYTHING on this obviously as this has been going on for months.
My vehicle was recalled twice before 2,500 miles for wiring harness connector issues (snapping, popping, crackling). I was told I could lose visibility with all dash functions, navigation, radio, etc. After the first and second recall service fix I continued to experience the same symptoms. I opened a case with Honda in June, 2021, and notified my local dealer. The Honda case number is 12314702. I have heard nothing from either Honda and my local dealer, and I am concerned nothing is being done on this issue and I will lose visibility of my dash at some point, putting myself and family in danger.
To whom it may concern, VEHICLE: 2020 Honda Pilot Touring Purchase Date: 9/9/2020 After purchasing a 2020 Honda Pilot Touring brand NEW, the vehicle began to make a crackle sound via speakers. Then we began to notice the entire infotainment center would cut out displaying a "Network Communication Lost" and "MOST Net Off" message. The music, radio, dvd player, aux, dash board electronics would no longer work until the vehicle is stopped and restarted. Upon reboot, the same thing will occur once you hit a bump or just randomly will show same message. Below is a timeline of occurrences. Timeline 12/29/20; Dropped vehicle off to Chantilly Honda to resolve problem - dealer replaced "fakra connectors". Problem occurred shortly after. 04/21: Received notice from Honda Inc. of MOST Bus Network Connectors recall 06/21/21: Dropped vehicle off to Chantilly Honda because dash was going out. In addition, vehicle lost 80% of power on major highway and had to be pulled over to avoid accident. We were stuck driving 20mph on the NJ turnpike in the middle lane. THIS IS DANGEROUS. VERY SCARY INCIDENT. 8/5/21: We filed a claim with Honda Inc to resolve situation b/c now this has become a safety hazard. 10/26/21: Newly designed Honda Issued connectors were installed via Chantilly Honda. 11/4/21: Vehicle displays "Network Communication Lost" error again on infotainment/dash. We have not been able to resolve this dangerous recall with Honda. After many phone calls and requests to speak with managers, nothing has been done. We are out of options and would like to receive counsel from the state. Thank you in advance, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
My 2020 Honda Pilot has stalled 4 times in the past two weeks after the auto engine idle occurs at a red light. The engine will shut off automatically, but when I lift my foot from the brake, the car engine does not turn back on, and the car shifts into park, and acts as if stalled. In order to get the car to restart, I have to power down completely, open the driver side door(!!!) and -??reset-?? the whole system before I can apply the brake and press the ignition button. Even then a couple of times it doesn-??t start for me doing that, and I have to cycle through the entire process a second time. This happened to me with my 3 children in the car twice on very busy (50mph) roads, and is incredibly dangerous. The second major issue I have noticed, but less frequently (about 3-4 times in the past 6 months), is that the auto braking system will randomly alert and apply the brakes while I-??m driving down a straight road with no traffic in front of me! Needless to say, terrifying. This thankfully only lasts a few seconds before I regain control of the car, but also incredibly dangerous. I am scheduling service with Honda to evaluate ASAP, but I have read *many* accounts of the exact same problem online and every single person says Honda has never been able to find any cause. Some say replacing the battery helps, others say the stalling issue remains after battery replacement. If we can-??t solve this problem, or have the auto engine idle completely and permanently disabled, I will be selling this car very soon. 16,104 miles driven as of today.
I'm reaching out to you because I have no options and am completely frustrated. After looking into it (simple google search), I know I'm not alone. There appears to be hundreds (or thousands) of 2020 and other year Honda Pilots where the Infotainment system is failing. It begins with "pops" & "crackles" and just keeps getting worse. Also, intermittently, you will get error messages or a blank screen which could be dangerous. The problem comes and goes which makes it even more frustrating. I have personally taken my 2020 Pilot Elite (MSRP near $50,000) into my local Honda dealer 4 times already. Ten days after the most recent "repair" it has started all over again. In the past they have admitted they really don't know how to fix it and just keep replacing harnessing and wiring. They want me to bring it in AGAIN for a 5th time. Why should I bring it in when they clearly have no fix? The Pilot was purchased from Shottenkirk Honda (Cartersville, GA) in May 2020 and currently has around 30,000 miles on it.. My father lives in another state and he asked his local Honda dealer if they knew of the issue. They quickly admitted they did and again, admitted they don't know how to remedy it. If you do any simple research you will see it over and over. You can start with this simple Google search: honda pilot infotainment problems. As I said, I haven't found anyone who states it's been fixed permanently. I do appreciate the efforts and kindness of my local dealership (Shottenkirk) but at what point will Honda step up and do something of substance to fix the issue or replace the vehicles? This, in my opinion, is not a "Shottenkirk" problem, it is a "Honda" problem. I have tweeted Honda North America and Honda Customer Service and simply got a reply that says they've created a file and will look into it.
I have been dealing with the issue of my stereo crackling for over a year. The first appt is listed below. I have taken my car in 4 different times for this issue and am still as of today waiting on the part to come in to fix my car. I had an appt today and was told that the part was in and after dropping off my car was told the part is not in stock and they don't know when it is coming in. This is a dangerous and unsafe driving situation. The navigation turns off, the radio completely shuts off including my dashboard so I don't know how fast I am going. The crackling noise continues if the car is on or off. This is very distracting and loud especially since you cannot control the level of the noise. I think waiting a year for this to be resolved has been long enough and I expect the dealership to step in and provide some options.
When vehicle is on, in drive-braked-or parked status, an incremental sound of electrical crackling and popping increasingly develops both in noise level and intensity, and emits throughout the vehicle. Culmination of this erratic electrical activity results in a loud chromatic/bursting "crack" sound and shutdown of the audio system. Component - appears to be in the wiring harness and electrical system connections. Safety Issue - total distraction to driver's attention, disturbing, and alarming concern to passengers. Problem Confirmed or Reproduced - Yes. Diagnostic errors captured and recorded on multiple occasions, with shutdown randomly occurring. Warning and Appearance - No warning or apparent related catalyst is evident. First occurrence at 7,000 miles and continues.
On April 4.7.2020 I visited The Honda Dealer to report my dashboard and control console shutting off while driving. On 4.14.2020 I again visited the Honda Dealer to report a problem related to the same issue since it was not repaired. On 5.4.2020 I emailed the asst service manager about the backup camera going black/off. On 4.21.2021 I returned to the Honda Dealer again for the entire control display/camera display shutting off and crackling from the audio system. The dealer is not writing my concerns when the vehicle is inspected, I believe to deny the issue and avoid lemon law.
The contact owns a 2020 Honda Pilot. The contact stated that while driving at various speeds, the vehicle intermittently stalled as the brake warning light would illuminate on the instrument panel. Each time, the contact would coast to the side of the road and resume normal driving soon after failure. The contact also stated that upon approaching a stop light, the brake pedal depressed to the floorboard as the brake made an abnormal grinding sound. The brake warning light illuminated on the instrument panel. The contact had taken the vehicle to Honda of tomball (22727 tx-249, tomball, tx 77375) on three occasions and each time the mechanic were unable to duplicate failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
My 2020 Pilot has several issues. 1. the dashboard and infotainment system blackout. In Sept 2020, Honda replaced the most module and said this would fix the problem. Several weeks ago, my infotainment system again went blank (3/6/2021), I had no back up camera or information. This fix obviously did not work. I took video on my phone. I took the vehicle to Honda, they would not look at my video and said that they needed to recreate it (3/26/21). They did nothing. I also got the following message several days later (3/12/21), "unfortunately, com.Honda.telephonyservice has stopped." I also showed this to the Honda service center, they said interesting, we have never seen that. They did not want my picture, and could not recreate, so they did nothing. The crackling/popping noise is also back after it was supposed to be fixed, with the Honda repair. They could not recreate this either, so they did nothing. 2. I have issues with the forward collision braking, auto sensing. I live in a rural area and when driving on two lane roads, head on to the other traffic the vehicle constantly brakes. When driving over two lane bridges, which I do often, it brakes several times a trip trying to get over the bridge. This is not safe. One time I was on 66 in va (1/27/21), at night, an 18 wheeler was coming off an exit ramp, I was in the right lane. The vehicle slammed on the brakes and dropped my speed approximately 20-25 mph for no reason. The 18 wheeler was still on the exit ramp. I was almost rear ended by the vehicle behind me. The brake sensing it too sensitive. I have taken it in for this, they could not recreate and told me to turn it off. That is not an answer. If a vehicle has safety options, we should be able to use them and not be told to turn them off! the 2020 Pilot has a lot of issues that are not being fixed. This vehicle should be taken off the road.
The information/entertainment system shuts off every few minutes rendering the backup-camera, gps, and all other information presented on the center display inoperable. Vehicle is currently at the dealer. This is the second time I have taken it to them for repair.
I keep hearing static from my dash console. I took it in many times and they just reset it. I'm aware that the harness needs to be replaced from research.
This vehicle has been nothing but problems since day 1. it began with the sunroof leaking and causing puddles in the front and rear passenger floors. That issue required 4 trips to the dealer. The speakers then began popping and the radio and dash would completely shut off while driving. Fixing that has been attempted 5 times and the radio still continues to have problems. I have also experienced false crash sensing and once, the auto braking system made me come to almost a complete stop while going about 45mph and no one was even around me. This car has been a problem and is now becoming a huge safety concern as my wife who regularly drives it is now pregnant. She is scared to drive it and Honda is unwilling to help solve the issues.
I'm writing to inform you of a severe safety issue that occurred with our 2020 Honda Pilot touring edition. My family and I were driving on the highway at about 70 mph when all of a sudden the car wouldn't accelerate and in fact lost power. The engine light was flashing and we were fortunate to have an exit ramp close and we coasted off on the exit ramp limited to 5 mph. All electronics were on (radio and dvd), but the car forced us to a stop. We called the Honda service line because this car is still under warranty. They informed us not to drive the car at this time with the engine light on. We sat in the car with the engine light on and pulled over for approximately 20 minutes. They recommended turning the car off for 10 minutes, like manual said, and then restart the car to see if we can drive to safety. We did this and the engine light was off and we were able to drive to a safe location. 100+ miles away from our home, we took it to a Honda dealer. They did an inspection of the car and attempted to read the system to find out why the engine light came on. They wrote up a detailed report and said that the engine light may not have been on long enough to get a read/report, but everything else looked ok. They did write in their report that there is a known bulletin for a fuel injection problem. They said they recommended it, but that the engine light would need to be on longer to justify recall. And lastly, I want you to be aware that this car, since purchasing new, has been in the shop or not correctly working for 4+ month of the year we have owned it. The dvd player, information electronic screen system broke and needed replaced. Additionally, we had loud cracking and popping noise and it required a cable with proper shielding to be replaced.
The infotainment unit is consistently shutting down. This includes the navigation, tv, radio and backup camera. This happens while vehicle is in motion.
A D V E R T I S E M E N T S
- Wabasha, MN, USA