We bought our 2020 Honda Pilot specifically for its Infotainment capabilities. Two weeks off the lot, we heard crackling sounds over the speakers and then the system screen in the center of the dash went black, as did the screen behind the steering wheel, rendering all functions viewable on these screens useless. Of greatest concern was not being able to see the speedometer due to the screen behind the wheel going black. System would continually try to reboot, but would simply crash again and again or just remain a black screen with no access to backup camera views, radio, nav, bluetooth, RES, etc. Took it to the dealership and they replaced the audio unit and gauge control module, and said they ran multiple testing on it and that everything was working again. However, two hours later, the same problems reoccurred.

While driving the vehicle occasionally we hear a popping noise from the front speaker area. Sometimes it happens when we hit a bump other times it does it when it wants to. It started on the way home from the dealer after picking up the vehicle, we bought it brand new. We have not taken it back to the dealer because the dealer in our area doesn't like to work on warranty repairs. They blow you off every time you bring your vehicle in with comments like we can't duplicate it or bring it back tomorrow and leave it all day again. (I know because we have owned over a dozen Hondas) I would rather drive the car than let it sit in their lot while they do customer pay jobs. I assume that my wife will make me take it in soon and put up with their blow you off attitude sooner rather than later as the issue seems to be getting worse every day. Has anyone else had this problem? I am looking for advice, since like I said I would rather drive the car than play the dealers game.

Update from Jan 30, 2022: Dealer fixed with Updated dash harness and other recalled items.

I bought a 2020 Honda Pilot Touring for my wife on December 2, 2019. A beautiful car with all the bells and whistles, this is my second Honda (I have a 2014 Accord v6 which I just recently paid off - it's a nice car and I never had any problems. But now after only one month of buying this 2020 Pilot and my wife telling me about a strange popping noise coming from the speakers, I knew something wasn't right. I took it for a 40 mile drive to see what was going on and experienced it all myself, and this crackling/popping noise is a pain in the butt.

It will happen more as you are going on the highway over any overpass or little bump on the road. Then the whole dash and infotainment system crashes, everything went black and then came back on after 20 seconds. I read a lot comments online about these problems on 2017, 18 and 19 Pilots. How is Honda making the same car with the same problem knowing that this is happening to Pilots and even the new Passport and Odyssey? I'm not going to keep a brand new car with this problem, I will take this lemon to the dealer and see what they're going to do. If they don't find a solution, this is my second and last Honda.