This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Our 2019 Pilot has experienced intermittent stalling at lights since 2019 and the incidents have occurred more frequently in the past few months (multiple times per week). It has been taken exclusively to the dealer since purchased and for years, they said they were unable to duplicate it. Last service was 08/2023 and Sheehy Honda of Alexandria, VA stated that they duplicated it and fixed it (by resetting codes). Six days later, the stalling began again. I believe it's related to the Auto Idle Stop function. Yes, it's available for inspection. This puts us and others at risk when the car suddenly stalls and stops at a busy intersection with people lined up behind us, not expecting to have to brake. It requires putting vehicle in park, turning it off and restarting engine. It has not been inspected by anyone except the Honda dealer. Warning lights come on when this happens, as it's dying....collision mitigation, battery, and this has been told to the dealer. I recently read online that turning off "Auto Idle Stop" helps and this seems to be true.
Auto-stop failed to restart the engine when stepping off the brake pedal after it had engaged while stopping for a traffic light. Although the car never had an issue with auto-start, the auto-start recall was applied at the same time as the hood latch recall. Since the auto-start fix was applied, the car has had several instances where it seemed at first like it might not start, but eventually did. This failure happened while on a road trip with my family and we were hundreds of miles from home. Sitting in a turning lane off a highway with when your engine doesn-??t restart is very scary, especially as you-??re trying to figure out the state of your car-?"while surrounding drivers are reacting to the disabled car in front of them-?"in order to figure out how to try restarting it. Dealing with a push button start, a push button transmission, all the safeties involved e tween the systems, and an engine that should be running is panic inducing.
came to stop sign at busy intersection and engine shutoff as part of the auto engine stop. The issue is when I let off the brake the engine did not restart and put the car in neutral. had to cut off and restart.
When the vehicle comes to a stop it shuts off and will not restart. We have had it to the dealership for more than 7 times for the same time. They have sold us 3 new batteries and the car is only 4 years old. It is not the battery. It is a safety concern because of the damage of being rammed or being attacked in an unsafe area.
Auto start-stop failure. After the auto start-stop engages (turns off engine at intersection), sometimes the vehicle does not restart. I have to press the starter on the dashboard to restart and put the transmission back in gear. Other times, when it does restart like it is supposed to, it flashes a "collision alert warning" on the dashboard when it restarts. These incidents started about three months ago and are now happening much more frequently.
- Fulshear, TX, USA
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The car did not auto restart when it shut off at a stop. I had to put the car into park and press the engine start button again. Supposedly there had been a software update done a few thousand miles ago but the car has shut off and not restarted 3x in the last 2 weeks so issue isn't fixed
Drove for about 12 minutes, parked, then returned less than 5 minutes to find that the car has caught on fire! The fire started to appear in the space between the hood and windshield, then burned aggressively within a few minutes.
While waiting at a busy intersection, waiting to turn left, the idle stop malfunctioned and the engine would not restart. I was left in the middle of a busy intersection with my son in the car. After 20 minutes I finally disconnected and reconnected the battery in order to get the car out of the intersection. I have had this problem for the past 4 years and have been given different possible solutions over the years. They've told me it was a software problem, then they told me I should stop connecting my phone to the car, then I was told I needed a new battery. Obviously none of those "fixes" have worked. I have an appointment later this week to address this latest incident. There were no warning messages before the failure but now there is a "remote starter" warning, the heat and A/C no longer turn on and my seats no longer move.
In multiple incidents, our 2019 Honda Pilot stalled and would not restart. In two such incidents, the vehicle stalled and all systems became inoperable (including the hazard lights) at busy intersections, endangering the lives of my wife and two small children. The vehicle has been to the dealership where it was originally purchased (brand new) without resolution. There were no warning or indicator lights prior to the incidents. Honda has indicated that there may be an issue with the auto-idle system on certain vehicles (which this may be related to), but has not issued a recall despite this incredibly dangerous and life-threatening issue.
Auto stop/start in vehicle activated at red light, vehicle engine turned off and would not restart. Vehicle kept saying shift to Park to turn on engine, vehicle was in park. Waited a few minutes at the intersection, engine finally turned over and car started. An issue had occurred multiple times before stopping at a red light, but usually it just turns off my radio or digital dash board when auto start/stop is activated, and the radio comes back on if you let off the brake and the feature is disengaged.
This 2019 Honda Pilot Elite has an Engine Auto Shut Off that engages when stopped at traffic lights, stopped traffic, etc. It can be turned off manually each time after starting the car ignition but when it is not - it will engage in these stopped positions. Recently, the Auto Shut Off has been engaging and the vehicle will completely shut off and go into Neutral. This has happened to us at stop lights with some frequency but has recently happened two times in stopped traffic on Interstate 95. We cannot get the vehicle to start back up without completely shutting off the ignition and going through the restart sequence. It is not an immediate fix and we are in a compromised and unsafe position on a highway without being able to start the car
On friday March 3, 2023 driving home from work, stop at a light and the car does not turn back on. It took at least 10 minutes to finally turn on for me to at least get home. I know that this is probably once again a battery issue. On April 1st of 2022 we replaced the battery for the 3rd time. The first time it was replaced the car was still under warranty. I usually turn off the auto start because I have had this problem at least 8 times prior to this last problem. This is a dangerous problem that this keeps happening. I shouldn't have to replace a battery every year like this. There should be a way of seeing if the battery has low voltage but I have not seen anything in the car regarding voltage. There should be a recall, Honda says that no other customer has complaints about this. I do see other people on this forum that have this issue. It really is hard to keep taking days off to go to a Honda dealer to get a new battery at 350 each pop. Please let me know what Honda plans on doing for this issue.
Vehicle shows Emission System Fail and problem with AWD system after 36000 miles. I am not sure how safe it is to drive this vehicle. Problem started same day when I went to dealer to check if there is any issues with my car. Vehicle is right now at dealer and they said they are going to charge me for finding out issue. Message in dashboard came out when honda dealer-??s technician was driving.
This 2019 Honda Pilot Elite has an Engine Auto Shut Off that engages when stopped at traffic lights, stopped traffic, etc. It can be turned off manually each time after starting the car ignition but when it is not - it will engage in these stopped positions. Recently, the Auto Shut Off has been engaging and the vehicle will completely shut off and go into Neutral. This has happened to us at stop lights with some frequency but has recently happened two times in stopped traffic on Interstate 95. We cannot get the vehicle to start back up without completely shutting off the ignition and going through the restart sequence. It is not an immediate fix and we are in a compromised and unsafe position on a highway without being able to start the car quickly.
Twice now when waiting at a light the auto idle turns the engine off. When the light has turned green, I go to step on the gas and the car shuts completely off. I need to put it in park, step on the break and restart my car. 5-10 second delay in going at the green light. The last time this happened it was at night and a semi didn-??t realize I was stopped and had to run off the road to avoid hitting me. This is extremely dangerous and many are reporting it for years.
There are 2 issues. First, the engine fails to restart when auto start/stop is engaged. This has happened at traffic lights/stop signs in traffic at least 15 times in the past 2 months. However, the issue randomly happened prior to that timeframe. The engine never restarts right away. This puts the passengers in the vehicle at risk of being rear-ended and/or stranded on the roadway. When the dealer was asked about this a few months ago, they dismissed it and told me they would charge $189 to look at it. Sometimes when the engine won't restart, the display will very quickly (for a second or two) flash "Collision Mitigation System Problem". The second issue happened yesterday. I tried to start the car and it wouldn't start. After about 10 minutes, I got out of the car and used remote start. It started. The vehicle is available for inspection, if requested.
The problem started about a year ago and has happened a number of times. When stopping with the auto idle stop enabled the engine would sputter and nearly stall. This happens more frequently, but recently the engine will not restart and you have to manually shut off the car and then restart the car which can take upwards of 30 seconds to a minute. This tends to happen in dangerous situations like stop and go traffic, exit and on ramps during rush hour with lots of traffic. I took to the dealership thinking it was a battery issue but the battery tested fine. This seems to happen more frequently now.
When driving and coming to a stop the idle - stop engages but when the brake is released the engine does not restart. The vehicle dies and has to be completely shut off and restarted. The vehicle start button has to be pressed 2 or 3 times before it finally restarts. This has occurred multiple times and has happened in a high traffic area. The vehicle takes 3-5 minutes before it can be fully restarted.
When stopped at a light, the auto engine idle stop/start did not re-engage after taking my foot off the brake. It took the car a few seconds to turn back on and be able to accelerate. This could happen in the middle of an intersection and cause accidents. This happened a second time today and the LKAS system was alerting that maintenance is needed.
A D V E R T I S E M E N T S
- Alexandria, VA, USA