This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The car stopped at a stoplight and the engine shut off from the normal start/stop function. When I tried to drive, the engine did not restart and the car was dead in the intersection. I was stranded for 2 hours due to unavailability of tow truck. It eventually was jumped, charged overnight, then was dead again the next day.
The contact owns a 2019 Honda Pilot. The contact stated that while driving at various speeds, the Auto START/STOP feature failed to operate as needed causing the vehicle to stall. The contact would restart the vehicle as an unknown message was displayed on the instrument panel. The vehicle was taken to the dealer on multiple occasions; however, the failure persisted. Recently, the contact stated that the vehicle had locked up after the failure occurred and the gear shifter would not move from the park(P) position. The vehicle was towed to the dealer. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 23,000.
-The engine failed to restart on its own from a complete stop at a traffic light with the Auto Start/Stop function. This has occurred on multiple occasions. -This started occurring in the summer of 2021. The first couple of times, the engine would stall but would immediately start up again after turning the back on. On one occasion, it stalled at a traffic light and it took about 30 seconds to get the engine back on. On or about 8/12/21, we were stopped at a traffic light at a busy intersection and the engine stalled and would not restart. We blocked a lane for over an hour until a tow truck was finally able to retrieve the car. The battery could not be jump started. -The car was taken to the Honda dealership and they said it was due to a faulty battery and replaced the battery. However, within 9 months of the replacement (currently), the car has started stalling again intermittently. Most of the time, we remember to turn the auto start-stop feature before we start driving, which seems to help, but on the occasions that we forget, it has stalled on at least 2 occasions. So far, we've been able to start the engine again quickly and keep moving. -There have been no warming lamps, message or other symptoms prior to these incidents. -We have been extremely disappointed with the manner that Honda used when we voiced these concerns in August 2021. They were very dismissive and did not seem to believe my report, despite the car only being less than 3 years old at the time of the first incident. When I stated that this posed a serious safety issue because a car could stall at any time, they stated it shouldn't pose a major threat because the incidents only happened when the vehicle was stopped and other vehicles would likely also be stopped, thereby eliminating any chance of impact. This is clearly an erroneous conclusion as my vehicle could easily come to a stop in heavy traffic on an interstate and other cars may not react quick enough to stop.
Twice since purchasing the vehicle last year the automatic start/stop feature on the Honda has failed to restart the engine once we took our foot off the brake pedal. The first time was more than six months ago. We were at a light and the vehicle did not start after taking my foot off the brake when the light turned green. I tried putting it in park and then restarting the vehicle with the touch button but it didn't work. I tried with the remote start feature on the key and it would not start that way. At this point traffic was honking and going around us. I started pushing the park and neutral button to make sure it was in park, but nothing worked. I finally got the vehicle to restart by holding the start button on the dash for about 10-15 seconds. When I took it into the dealer a month or so later to have a recall taken care of I brought it up to the advisor and he asked if it has happened since then. I said no and he said it was probably something I did... The second time, was 5/11/2022 around 11 am. I was on the way to the Honda dealership to buy an oil filter and crush ring to change the oil. I had been driving for about a half an hour, stopped at a red light in front of the dealership and it happened again. Once again, traffic on the offramp started piling up, people were honking and going around on the shoulder. I tried the same procedure as before but it didn't work at first. I tried it a couple of times and the vehicle finally started. The vehicle has not been scanned with a scanner since the last time so there is probably a stored code if you need to verify this.
Start / Stop and Engine failure. When I have the start/stop feature enabled there have been numerous occasions where the car has stalled and will not restart. This has happened in critical traffic situations and has almost caused multiple accidents and injury. In addition, the engine has cut off while driving through parking lots and stopping for pedestrians; during this time I need to reset the entire car to get it to start back up while stuck in the middle of the street. One other occasions the start stop has failed where the car does restart but the entire car resents and delays me from moving until this is finished. I have taken the vehicle back to the dealer to review and they say everything is working as designed.
- Easton, PA, USA
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I stopped at a red light downtown. The auto engine stop/start did not start when the green light came. It was not possible to change gears or place the car in neutral. All lights and radio were working. Much anxiety because all other cars were honking. Could not get out of the car without risk of being hit by another car. Police came by and helped calling a two truck- $200 to tow to a parking place two blocks down the street. Car could not be place in neutral. Towed to a dealership, they replaced the battery. (surprising since all electrical was working fine) It has not happened again, but I am inactivating the automatic feature everytime I ride the car.
Having Crackling noise coming from the front dash of my car which interferes with the radio and the screen of my radio. Seems to be the electrical problem but if it-??s shutting down the radio it-??s possible that it could totally shut down my car while driving. It has become a safety issue. Break problem getting a pop/clicking noise in the front left & right tire has been put in shop 5 time never fixed.. they keep adding lubricant still have the same problem.. another safety hazard..
We own a 2019 Honda Pilot Touring (VIN [XXX]). We purchased our vehicle from Checkered Flag Honda in Norfolk, Virginia in June 2019. This vehicle has 32,096 and is still under the factory bumper to bumper warranty. We have been experiencing an issue with the systems Auto-Start Stop feature. The vehicle's engine stops at a red light, and when we release the brake, on numerous occasions the vehicle fails to restart the engine and stalls in the middle of the road. This has happened more than 15 times since we have owned the vehicle and puts us in an unsafe situation. We took our vehicle in for service at Checkered Flag on 08/12/2021 and explained the problem we were having to the service technicians. During that visit, they were not able to duplicate our engine stalling issue (see service record attached). Since 08/2021, this issue has continued to occur 6-8 times since August. The engine attempts to restart itself after letting off the brake or after a set period of time, however after attempting to crank the engine, the car beeps and has to be restarted manually. When attempting to restart the car manually, the car will not start the next 2-3 attempts, and will eventually restart after multiple presses of the engine start button. This is extremely unsafe as we are not able to move the vehicle, sometimes for a few minutes. According to the service records, the technicians performed a battery check, and the battery was fine. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
While at a stop light the idle stop engaged but when I lift my foot off the brake to begin moving forward the auto-start failed to start and vehicle reported battery failure. Put Pilot in park and made 3-5 attempts to restart before successful. Cars nearly rear ended me and my children who were in the back.
Car stalls at a stoplight. Battery was completely depleted so it wouldn't restart. I couldn't even open the windows on a hot day b/c the battery was depleted. Honda dealer in Richmond California tells me they can't replicate the issue and all the diagnostic tools they have indicate no problems. This is a serious safety issue that must be addressed.
We have had ongoing issues with the satellite cutting out and losing signal (can-??t use GPS and the clock just says 8:00 no matter what time) since about 20,000 miles. The vehicle now has about 32,000 miles on it. The larger issue happened a few weeks back. We were driving the car, came up to a 4 way stop and the car turned off. Never came back on. Couldn-??t put it in neutral and get the car pushed off the road because the shifter is electrical. Honda roadside and Honda service department both told us there is no override so we had to sit in moving lanes until a tow truck could come. Had the car towed and the service department said it was the battery. They recharged the battery and sent us home. Said the -??cells-?? tested fine so they could just recharge it. Less than 3 weeks later the car was parked at work and started fine. Went to the store and it was dead after a 10 minute errand. Got it jumped and drove to the service dept. It died again in the service dept receiving lane. They are again saying it is a battery issue and planning to replace the battery this time but said it could take 3-5 more times of having the issue before they know what is draining the battery. The largest safety issue is that the vehicle just turns off without notice while driving and there is no way to get it moved to a safe location because it can-??t be put into neutral without power
Multiple vehicle battery failures. Vehicle fails to start after a vehicle is parked. Alternator is overtaxed and unable to maintain battery charge. Each time vehicle required -??jump starting-?? Noted vehicle has approximately 13,000 miles. Battery passed -??Honda -?? test.
The contact owns a 2019 Honda Pilot. The contact stated while driving 40 mph, the vehicle stability assist warning light was illuminated. The vehicle was taken to the local dealer ocean Honda (8442 us-19, port richey, fl 34668, (727) 312-0759) and the dealer was made aware of the failure. The contact continued to experience the failure. The contact stated shortly after, the dvd player failed to turn off and drained the battery. The vehicle was taken back to the dealer and the battery was replaced. The contact received notification of NHTSA campaign number: 20V439000 (back over prevention, electrical system) and 20V440000 (electrical system, back over prevention). The contact stated that the dealer repaired the vehicle. The contact stated that the speedometer was inoperable. The contact performed a hard reset and reconnected the battery and the speedometer operated as designed. The manufacturer had not been informed of the failure. The failure mileage was approximately 5,000.
The touchscreen unit on this car, which controls the entire vehicle and contains the backup camera, navigation, and all safety controls has not worked correctly since the day I bought it brand new. The touchscreen freezes while driving and cannot be used further without parking the car, turning off the engine, opening the driver's door, and then re-starting the vehicle. This usually, but not always, resets the touchscreen until the next time it happens. The car has been to the Honda dealer eight times for this problem, and they cannot fix it despite having worked directly with Honda support technicians. They have replaced numerous wiring harnesses and done software updates. All recall repairs have been performed on the car by the dealer, including the two recalls in late 2020 that were intended to address these very issues, and the problem remains. The most recent instance was February 15, 2021. I sent a certified letter to american Honda motor Corp., torrance, ca on September 10, 2020 (and received usps confirmation of delivery) describing these issues and asking them to take the car back. Honda did not respond to my certified letter. A copy is attached.
My 2019 Pilot elite has 16,400 miles on it just started a couple months ago where I would get to 2425 miles an hour in the car with lunch or lurch it happens also sometimes when I get to 30 some miles an hour it all lurcher lunch. Last Friday I made a left turn onto a major street and went to accelerate in the car just wouldn't do anything it wouldn't accelerate it slow down and I had to pull over to the side and put my flashers on I had to wait a while probably a minute or so and then I could press my foot on the excelerator and go forward. This lurching or lunging does not happen all the time it could be on a city street when it happens it can be when I go to accelerate to get on the expressway I have mentioned this to my mechanic at Honda and they don't seem to know what the problem would be I'm wondering if there is recall that I might've missed or there's some thing that someone knows I can't be the only one that this is happening to.
The radio/backing camera/phone...panel goes black while I am driving daily on city streets or the highway. Sometimes the speed and indicator panel also goes black while I am driving. I have taken this in multiple times since I purchased the car and they have not resolved it.
The center control panel was recalled due to the computer system malfunctions. I took the vehicle to the dealer for the repair. Nevertheless, the control panel continues to sporadically shut down while the car is in operation. It typically starts with audible clicks and intermittent radio reception. I will then get messages such as 'check tuner, ' audio signal lost, 'no audio connection to fm, ' 'network communication lost, ' and 'most network lost.' The system will continue to shutdown, go completely black, and then reboot. At times the panel is black for 10 minutes or more. Sometimes the reboots are a cycle of continuing events for my entire commute (about 35 minutes) of just one reboot after another. During this time, the backup camera, radio, and connectivity to my phone do not work. In fact, unless I turn off the bluetooth on my phone, it will momentarily connect to my phone when it reboots and then immediately disconnect any call I am on because the system shuts down again. I have uploaded 3 pictures of examples of my screen. (the last picture is just a blank screen). I have a video of an event, but it could not be uploaded.
A D V E R T I S E M E N T S
- Victoria, MN, USA