This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Unknown. There is a popping and static sound coming from the speakers. Also, the check turner or radio is not available. A notification will be displayed on the screen when the vehicle hits a bump in the road, or the street is not smooth.
While stopped at a busy intersection the vehicle stalled and would not restart. Everything went blank. We believe it was the idle stop start feature malfunctioning. Lost all vehicle power including hazard lamps, speedometer, and gauges. Vehicle was previously in for recall on farka cables and idle stop start update. Honda dealer replaced battery 2 Months prior
My 2019 Honda Pilot with approximately 74K miles suddenly display a transmission problem warning. We were on a freeway, slowing down from approximately 70 MPH to 50 MPH. As the vehicle slowed, it shudder, the speed dropped and clanking noise was heard as i pressed the gass pedal to gain some forward momentum. The transmission warninig displays comes on, and the speed dropped. We limped to the nearest Hondas dealer in Carson, CA. It appears there's is an ongoing class action lawsiut by Hondas Pilots owner due to same problems that I just experienced. I am shocked for such a problem with Hondas vehicles, with low mileage. Not expected this with Hondas
Between gears 4 to 5 and 5 to 4 the transmission can jerk suddenly, and cause a "clapping" noise from the transmission. As a consumer, I would not expect this to be customary for a new car (it has happened since we bought the car new in Dec 2018). The dealership could not identify an issue with no MIL or thrown code. It is concerning for the life of the transmission given the aggressive shift between these gears.
- Monroe Twp, NJ, USA
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Experiencing Judder/hesitation when car reaches a speed where it has to shift from first to second gear and from second to third gear. Sometimes it feels more like a jerk. Issue mostly occurs after the car has warmed up, so after around 3-4 miles of driving the car. Second issue was RPM fluctuation when car is at steady acceleration. Judder issue first occurred back in June 2022 when the car has ~63000 miles. It started with a sudden jerk, felt like someone hit the car from behind, this happens when the car is trying to shift from 1 to 2 and 2 to 3. Issue was very intermittent at that time and restart of car would make it go away. But issue will come back every few weeks. Issue increased around ~68,762 miles, so took the car to my local auto repair shop on 8/31/2023. The shop performed maintenance listed below -?" -??Transmission Flush / Fluid ATF DW-1 / Transmission service -??Oil Change -??Differential Front and Back Service/Flush -??Cooling system Flush and new anti-freeze -??Fuel Injection Service Issue was still ongoing, so decided to take the car to Honda Authorized service center on 9/27/23, they were able to duplicate the Judder experience and performed snapshot and diagnosed car and advised vehicle needs torque converter. Wanted to go for second opinion, so scheduled an appointment with another Honda service center, they informed me that the transmission fluid was very dark and performed the flush of automatic transmission fluid (ATF) 3 time. Issue frequency has reduced after the flush, but every few weeks the car experiences Judder/hesitation while shifting and usually turning off the engine and back on helps resolve the issue. All this while no engine lights came on.
2019 Honda Pilot EX-L with 52K current miles. Very jerky and rough transmission gear shifts from 1st to 2nd especially noticible on the upshift. It shakes the whole car to the point driver and passengers are startled. It does not happen all the time, but when it does occur, the car must be pulled over, the engine turned off and restarted to make the problem go away, which might indicate that it is a programming/electronic issue. If the car is not restarted, the problem persists. Started noticing this problem around the 37K miles, but got worse and more often to the point at 38K the car was taken to a Honda dealer to address the problem. The dealer suggested a transmission fluid replacement, and it was done at my cost. The problem has now returned at 52K current miles. It took two restarts to stop the jerking this time. The transmission fluid was checked upon return to my home and it is still good, red in color, not black. This is a serious and reoccurring problem which needs to be addressed as soon as possible. If the transmission breaks down during driving, it might cause a crash and resulting injuries. Thank you.
failed torque converter/software results in car surging during moderate acceleration. This is unsafe when vehicle will not accelerate properly under load. The problem was repaired by the dealer who indicated this issue to be a widespread problem with this car. There were no warning messages.
Transmission fluid is burning up within 15,000 miles or less. When the flood is going bad the vehicle studders as you accelerate and it's not safe. Ive seen a lot of people online with the same issue. Contacted Honda of America and they also know about the issue and are not doing anything to help.
2019 Honda Pilot EX-L AWD; approximately 76k miles; all routine maintenance performed as scheduled Power Train (Jun-2023)-- had to replace both seals on on transmission / transfer case within the same month as case was leaking transmission fluid. Problem has been confirmed and repaired by two service centers (one seal each) with one at dealer and one at independent service center. No warning lights or indicators, just fluid leaking. Results could have been catastrophic transmission failure. Also replaced "burned" transmission fluid. Fuel / Propulsion System (Jun-2023) -- per service technician at dealer, loose / failing spring in high pressure fuel pump / fuel joint pipe. Per independent service center, if / when pump fails, fuel will spill into the engine. No warning lights or indicators, just noise when starting and accelerating. Trying to schedule service to address this but service centers and dealers are booked and part seems to be hard to come by taking 1-2 weeks to obtain. Neither of these issues should be happening at 75k miles and certainly not on a Honda.
Car is at 56K mileage. I was at a stop light engine was running, when I took my foot off the brake and tried to accelerate the engine died, the dashboard flashed a collision warning, (there were no cars or animals near my car), then all the screens dashboard behind steering wheel and on middle console all went blank. I restarted the car and made it home fine. Drove the car the next day for several stops (street and highway driving), then the same thing happened at a stop light and it restarted and I made it home fine. The third day there were no problems while driving 30+ miles streets and highway. The fourth day, drove about 15 miles to work and all was fine. Drove about 13 miles street and highway just fine. Ran an errand and car would not restart. Pressing the engine start button resulting in clicking but not engine start, headlight flashing, and the dashboard behind steering flashing various warning messages (cycled through several as I held the start button down, collision, braking system failure, power steering, etc.) but never started. Let it rest for ~3 hours and still would not start, same result with clicking and flashing headlights and warning messages.
The transmission has slipped now twice while driving. The car keep on giving jerks hard after the car starts moving The car is in automatic drive mode. During acceleration, the car will jolt forward, also when using the brakes. The dealer did recognize the problem but said it is not covered by warranty and that transmission needed to be flushed-?? which was going to cost $740 and parts extra. After initial diagnostics recommended to flush transmission fluid 3 times. For even Diagnose they charged me $179. I Have done maintenance on time Transmission fluid was change before 30000 miles for the first time and now they are asking to flush it 3 times, As per Honda Manual recommendation every 30000 miles we need to change Transmission fluid. They should replace either Transmission or do the service free of cost under powertrain warranty(60000 miles) as I only have 46800 miles within 4 years of purchase.
Transmission jerking/hard shifting. Loses acceleration, especially when approaching a yield or left turn (I.e. slowing down then accelerating to make the turn, car stalls when accelerating) When taken to 2 different dealerships I was told they couldn-??t diagnose problem and at the second one I was mansplained that it was probably -??user error-?? bc it-??s a -??computerized transmission-??. Informed them this was the third vehicle I-??ve had with this type of transmission, one of which whose transmission broke and I-??m fully aware of what a jerking, stalling and improperly functioning transmission felt like. Needless to say, no one would -??diagnose-?? the problem and it has progressively gotten worse. More jerky, harder shifting. Can feel it sitting at an idle stop and sometimes when I press the gas pedal to accelerate it-??s a good 2-3 seconds before the vehicle jerks into motion. I also have a video of the RPMs dropping for no reason at 30 MPH when the speed did not drop.
I am writing you today to discuss ongoing transmission problems that I am having with my 2019 Honda Pilot Elite AWD. On two occasions in the past several months, the transmission has reacted unexpected shifting into neutral on it's own and giving the error message "STOP DRIVING WHEN SAFE" "REFER TO OWNERS MANUAL". This has happened both on a busy interstate in heavy traffic and at low speeds while backing out onto a busy residential street. In both cases, my wife was driving with my children in the car. The incident yesterday had her stuck in the middle of a residential street with a Honda Pilot that would neither go forward nor back, finally went into park, and would not engage forward gears until the care was restarted 4 times. My family was terrified and embarrassed. This could have resulted in a broadside or T bone impact if traffic had been busier or distracted. We took a picture of the dashboard fault and took the vehicle immediately to Northside Honda in San Antonio, TX. The service manager Jose stated that they were unable to read any faults recorded by the computer and that I knew as much as they did about the problem at that time. He stated that they would be happy to hang onto my car for several days and try and make it act up and give a code. I told him there was no way that I knew as much as they did as I don't make a living servicing and repairing Honda vehicles. This is the job I expect them to be able to do. I was also told that they would not just start replacing things randomly. In the end, I have a Honda Pilot back that my wife is afraid to drive in what is a very busy city. I purchased this vehicle for the safety and reliability I expect from Honda. I am well aware that Honda knows there are substantial issues with the ZF9 speed they are putting or have placed in these vehicles. This is a safety concern for me and my family and I want someone to reach out to discuss this issue further.
While stopped at a traffic light on a busy street, the transmission shifted by itself from drive into neutral. The vehicle would not move forward and it would not let us shift it back into drive. I finally suggested to my wife that we turn the car off and see if that would help. After doing do, we were able to regain control of the car and shift it back to drive. We had another incident when the vehicle was almost new where we were turning left and the transmission just stopped as if we had shifted into neutral. We were able to continue without restarting the vehicle, but this is potentially a very dangerous situation. We reported this incident to the dealer with no resolution.
This is a 2019 Honda Pilot with start stop function. There is a noticeable delay in activation and getting longer with time; this is a 3 year old vehicle. During 2 other instances, the system failed and vehicle would not start on a public street. During these failures and delays, other than the obvious collision safety issue, the safety systems are unavailable via a message on the dash. When it eventually starts back up it functions normally. This is clearly the system prematurely failing or the system prematurely killing the battery (which has a normal functional life of 5 - 7 years).
The contact owns a 2019 Honda Pilot. The contact stated while stopped, the vehicle independently shifted to neutral. The contact stated that the vehicle failed to accelerate or shift to drive. The vehicle had to be turned off and restarted and the vehicle to operated correctly. The contact stated that the failure occurred several times. The contact also stated that there was a clicking noise coming from the vehicle. The vehicle was not taken to an independent mechanic or dealer for diagnosis or repairs. The manufacturer was not notified of the failure. The approximate failure mileage was 71,000.
When stopped at a red light the engine shifted from drive to neutral on its own. The brake became stiff and it took shutting off and restarting the car multiple times before it would shift. This is the third instance of this vehicle shifting to neutral on its own. After the previous times (they occurred within the same day- one shifting from park to neutral and the other similar to this experience, also at a red light), I took the car into the dealership where it came back showing no codes and could not be replicated while there. It is a push button electric shifter and the vehicle has had multiple recalls and service bulletins for electronics (all repaired) and has experienced issues beginning one month after I purchased the car brand new.
The contact owns a 2019 Honda Pilot. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was taken to the dealer on several occasions, and the dealer replaced the starter, the injector, the transmission fluid, and the transmission plug. However, the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 42,000.
A D V E R T I S E M E N T S
- Colorado Springs, CO, USA