This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased brand new elite 2019 Pilot in April of 2019. Immediately after purchase I had horrible static coming through all speakers, at times vehicle would not start, randomly the vehicle would sense a collision even when I was only one on road, windshield wipers come on randomly and other electrical issues would occur, brake light flashes randomly. I do not feel safe driving this vehicle at all.. I have taken it in three times now and every time I am told that there is nothing wrong with the vehicle. I have been asked to take videos of it when it occurs. This is insane as my cell phone is disabled while I am driving. So, basically they are asking me to get phone, enable it and take a video all while I am driving with the vehicle doing all sorts of unsafe things. I have come close to being in a number of accidents due to the random collision braking occuring. I refuse to drive the vehicle on the freeway as I do not feel safe at all driving it. This has occured on the freeway, highways and city streets. I always drive in a lane where I can pull to the side if something occurs. I did not pay over 50,000 for a vehicle to not feel safe driving. I am tired of Honda telling me that they cannot find anything wrong with the vehicle. Basically implying that I am crazy and this does not occur unless I can get a video of it when it is happening. All services have been done at the morgan hill, ca 95037 Honda dealership. I have all paperwork on it but it is currently at dealership now again and the paperwork documentation is being attached and they have records in their files as well. I do not know what my next step is in getting help since the dealership just shared there is nothing they can do for me since they don't have a video and or witness these issues firsthand. Car serviced on 7/25/19, 4/13/20 and 9/18/20 at Honda dealership in morgan hill,
9/7/2020 around 2:15pm on a beautiful clear, sunny day, my 2019 Honda Pilot incorrectly sensed an "invisible" collision hazard and engaged the automatic collision avoidance braking system. There was not even a vehicle driving in front of me. My 2019 Pilot automatically slammed on the brakes and brought the vehicle to an immediate and compete stop while I was driving 55 mph on a busy highway. The vehicle behind me almost rear-ended me. This faulty automatic collision avoidance braking system, slamming on the brakes for no reason at all, is going to severely injure or kill someone!
9/8/20 at 7:45am a clear sunny morning on my way to work. I was stopped at a red light and when the light turned green I pushed on the accelerator. As soon as I started to pick up speed ~15-20 mph, my Honda Pilot sensed another "invisible" collision hazard and engaged the automatic collision avoidance braking system. The automatic braking system slammed on the brakes and brought the vehicle to an immediate and compete stop while I was turning in the middle of the intersection and the truck behind me almost rear-ended me. This faulty automatic collision avoidance braking system slamming on the brakes for no reason at all is going to severely injure or kill someone! I am afraid to drive home from work.
Error message 'the vehicle stability assist system has a problem. Use extra caution when braking and cornering. Have your vehicle checked by a deal immediately.' This has happened 7 times in the last 10K miles and the dealer has ignored this issue and called it normal
My vehicle is automatically braking at high speeds for no reason.ive travelers at over 50 mph on highways and it just suddenly slams on the brakes where I've almost been rear ended a few times. It's been in the dealership and they keep claiming nothing is wrong.
- Howell, NJ, USA
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The Honda Pilot's dashboard and lcd touch screen would restart randomly, for no reasons. The electrical systems would reset (or restart) several times a day without logical reasons. The american Honda automotive was not helpful when I informed them of the issue. This happens everyday, several times a day.
The vehicle has frequently had an issue with the infotainment system glitching which leads to the lkas (lane keep assist), aac (adaptive cruise control), and lane departure system to fail while the vehicle is in motion. When turning the car off after these issues occur, the infotainment system will stay on, draining the battery. The vehicle has been taken to a Honda dealership. The dealership stated that an update would fix this issue. Once we informed them and they confirmed that the system was already updated, they told is there was nothing we could do. The only way we can stop the infotainment system from staying on is by removing the fuse for the infotainment system. We have contacted Honda and they have refused to do anything about this.
Within one week of purchase, I returned to dealer - gps unit sends me directions and distances far longer than any other gps - dealer spent an entire ray uoloading/downloading/updating - still sends me much longer distance and time directions. I am on road for my work. This has me not be able to use the gps that is the reason I "bought" a higher trim level - useless! longer distance adds to my fuel bill, adds detrimental impact to carbon footprint and environment, impacts my schedule for work and travel - immensely. **cruise control** - dangerous and puts me at risk for even speeding tickets. Car cruises up to ten miles "faster" than the settings I have it on sporadically. Also - at times, as the car cuises on its' own, higher than the set speed to control car at... the speed set - also "elevates" with the car speed elevating out of control! this car is risking my life and well being. Contraty to nhtsb article on how cars are safer.... no - they are putting lives at risk and drivers at mercy of higher expense and loss of time in schedules for dealers to investigate and still have car with issues. - Honda-link has been useless whe-N I have been stranded with warnings blaring on screen of my new as of 8-5-19 car! this is my 3rd Honda Pilot - most unsafe car I have ever owned and far from the peace of mind, my other Honda's have given me. I have videos I can share when someone reaches back out to me. I need help - dealers and myself are caught in Honda issues that Honda won't acknowedge or make right for me as a consumer. This is a brand new car I have already lost time, money, business while being caught in the middle of this commundrum unfairly. There is a class action suit out against Honda - why are any of us consumers having to endure so much stress and loss and life risk, because Honda is becoming like too much of corporate America?
Loud crackling in speakers while listening to music or talking on car phone. Bluetooth and auxilary connectivity compromised by above complaint. Microphone on car phone randomly stops working causing major safety issues. Traction control goes out in the slightest weather conditions I.e. light snow/sleet
2019 Honda Pilot elite center console, dash, infotainment, navigation system randomly stops working and goes blank under all conditions driving, at light, parked on highway and city streets. Display says connecting and no signal even for fm radio. This is dangerous distraction and leaves us unable to administer navigation, safety items or any other on board information. Parking sensors, auto braking and lane departure does not work.
The dashboard has a popping/cracking noise all the time like electric short when listening to music or radio it sounds like a scatch cd all the time or if the stereo its off still does it I have take it to the dealer four times they said they know about the problem but are waiting on Honda for the next step but there are a lot of cars affected with the same problem I hope they do a recalled to fix this
My 2019 Honda randomly brakes while I'm driving almost causing someone to rear end me, and other times almost causing me to be in accidents. In addition, at 19K miles my transmission went out (started catching, making a grinding noise) while I was driving on the interstate and caused the vehicle to decelerate. I pulled off the road turned the vehicle off, once restarted it decelerated and the transmission light, emissions light and blind spot light came on the dash board.
Randomly the center counsel display will go blank as well as the driver's side display which contains the speedometer. Also failing at the same time is the dvd player. We also experience a 'popping' noise through the speakers, even with audio system turned off. This usually is what happens first, then error messages (for example: 'radio unavailable', 'no audio connection for fm', 'network communication lost', 'check tuner'), then screen goes blank. When this happens while the driver is driving, they are unable to activate or deactivate specific safety controls including lane keep assist, cruise control, automatic braking etc. The automatic braking warning is also lost when the display goes out, as well as the speedometer. When this happens, both display screens turn off and go black, which are huge safety concerns. From the center display, we lose the back up camera, radio, navigation, dvd player and ability to make hands free phone calls among other things. This can occur daily, every time the car is driven, or sporatic and not happen for a few days at a time. Car was purchased brand new in April 2019. Problem began in the beginning of August 2019, exact date unknown. Problems occur while the car is in motion or stationary, city streets, highway and at any speed and any time.
Clicking noising when in reverse or turning and also stalls between 40and 50 mph transmission has hard time shifting also sensitive breaking system always breaking lights comes on or it will suddenly break by itself.all this while car is in motion
1st problem...video display worked only intermittently. 1st visit, wolfchase Honda updated software, problem continued. 2nd visit they replaced video unit. 2nd problem...speakers started making crackling noise. Went on their site to make appt and received a notice that ot a recall notice about electrical issue (or a fleet campaign not sure which). They updated software on that 3rd visit. Speaker problem worsened after that visit and speedometer display and video (stereo system, navigation etc) would blank out while driving. System would generally reset but only after 30 seconds of non visibility to my speed, cruise control status etc.. took it back for 4th visit. They stated they found an issue with tailgate sensor. Picked it up on Friday Oct 4th and it started making the crackling noise in the speakers again yesterday, Oct 5th. Last time, it eventually got worse until speedometer stopped working. Plan to make another appt (my 5th) this week. Craclking noise occurs when stopped, when driving, when vehicle is turned off (after being on). Video and speedometer display stop working when driving.
Drivers side mirror shakes while driving. Center control stopped working completely. Loud sound will come over on the radio and then all systems stop working. Back up camera does not work, radio does not work. Vehicle is turned off but the center control screen is frozen on and will not turn off. When on the bluetooth, recipient caller cannot hear person initiating the call.
While driving my 2019 Honda Pilot at 25mph or 60mph, without warning in the speedometer area emergency messages began flashing: Power steering, transmission, lane mitigation, brakes, cruise control, engine, etc. With a message that says stop the vehicle and call the dealer. Their instruction is to hold the stop/start button down, until the car stops and then start the vehicle, if you can, and head for the dealership. The problem is the message continues while you continue driving. The transmission does not shift properly, and the steering feels less responsive. By the way you cannot use the rear hatch to get in or out of the vehicle. I will be taking it in to the dealership for the second time in two weeks for the same problem. No effective repair. I live in North Dakota and my dealership is 130 miles one way. My wife is now afraid to drive the car. Can you help me. I bought the car new.
This happened to me twice. Seems to be when using cruise control for over 1.25 hrs. When you press the cancel button on the steering wheel to cancel the set cruise control, the cars "check engine" light starts flashing. The engine will continue running but there is little to no power when stepping on the accelerator. Driver must pull over, turn off car and then restart. This is incredibly dangerous at high speeds or crossing over oncoming traffic! I brought the Honda Pilot back to the dealership. The service manager told me that both he and the district rep. Had the same thing happen to them last month with their 2019 Honda Pilot. Neither of them had any advice for me. But they were notably quite worried about the possibilities of this and immediately asked to hook a computer up to my car to try to find an error code. They found none! again, incredibly dangerous!!! apparently the Honda engineers aren't aware of why this is happening! I was told to "just keep driving it" we can't have the only three 2019 Honda Pilot that are doing this...... I fear someone will get injured.
A D V E R T I S E M E N T S
- Morgan Hill, CA, USA