Bought a new expensive Honda Pilot Elite AWD in November 2018 and have had numerous false alarms with the Collision Mitigation Brakng System. It goes off for no apparent reason and has even applied brakes causing car to fish tail off road. I called Customer Service at American Honda.....received a case number and nothing else. They told me it was normal for the CMBS to give false alarms as it was sensing SOMETHING and functioning as should.
The representative’s advice was to deactivate system .....as in every time I start the car (not a solution!). I might add that I have taken car to two different dealerships and their computer checks come back normal. I bought this Pilot for the third row seating for my grandchildren but now I have to worry about their safety.
So disappointed in Honda’s customer service and their commitment to safety. Can anyone tell me if any next steps are available to me for my concern.
A D V E R T I S E M E N T S
Bought a new expensive Honda Pilot Elite AWD in November 2018 and have had numerous false alarms with the Collision Mitigation Brakng System. It goes off for no apparent reason and has even applied brakes causing car to fish tail off road. I called Customer Service at American Honda.....received a case number and nothing else. They told me it was normal for the CMBS to give false alarms as it was sensing SOMETHING and functioning as should.
The representative’s advice was to deactivate system .....as in every time I start the car (not a solution!). I might add that I have taken car to two different dealerships and their computer checks come back normal. I bought this Pilot for the third row seating for my grandchildren but now I have to worry about their safety.
So disappointed in Honda’s customer service and their commitment to safety. Can anyone tell me if any next steps are available to me for my concern.
- Sandra H., Anniston, US