The 2019 Honda Pilot brakes failed. The vehicle was stopped at a drive-thru. When the SUV was put in drive, the vehicle rolled forward. When the brake pedal was pushed, it would not stop. Brakes were pumped several times. After hitting the vehicle in front of us, that driver pulled forward. The Pilot began to roll. The vehicle was steered to the right and eventually rolled to a stop on the parking lot - pumping the brakes the whole way. The vehicle was turned off. When we turned the vehicle back on, we were not able to recreate the issue.

The vehicle was still in warranty, but Honda kept the vehicle more than a week and could not recreate the problem. They were unwilling to fix or replace any of the brake components. They were, of course, willing to trade it in and sell us another! Very disappointing. Anytime the vehicle is under warranty, a reputable company will repair a vehicle. That tells us what we needed to know about the integrity there. Safety is always a priority, period. No exceptions. We are not keeping the vehicle.