This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The air conditioner system has stopped blowing cold a/c air. Honda service says its an internal failure of the compressor and the entire system needs to be replaced at the cost of $5,500. Without working a/c, the front windshield defogger does not work. This is an issue in the humid southeast. Visibility issues persist every night when attempting to drive. Honda rejected a goodwill claim for repair stating that my car at 44,000 miles is outside their 36,000 mile warranty for A/C and that we have not been with one dealership for enough service history. The car has been exclusively serviced at honda dealerships, but we are a military family, thus unable to stay in one location for service due to military orders. Without a front windshield defog system, the car is unsafe to drive due to poor visibility.
My 2019 Honda Pilot Touring was included in the Stop Sale/Safety Recall: 2018-2023 Multi-Model MOST Communication Error. In May 2024, Schomp Honda dealership attempted to fix the recall. In September 2024 my Honda Pilot began experiencing audio and display issues. The display would cut out while driving and I would hear static through the speakers. On September 24, 2024 I took a short drive and the backup camera worked when I reversed out of my garage, but 12 mins later when trying to park, my backup camera video would not display. It stays on a black screen with "Camera System Failure" when in reverse, I tried parking the vehicle, turning the engine off and back on. While I waited for my service appointment at the Schomp Honda Dealership (the same dealership who performed the attempted recall fix) on Oct 2, 2024 the video from the backup camera would intermittently display (approximately 10% of the time I would see video when in reverse). The other 90% of the time, the display shows a black, sometimes flickering green image. I believe the Stop Sale/Safety Recall: 2018-2023 Multi-Model MOST Communication Error was not fixed by the service technicians at Schomp Honda Dealership for my 2019 Honda Pilot Touring. I am experiencing the exact issues with 23-047, Safety Recall: 2019-23 Passport/Pilot Install FAKRA Service Cables at MOST Bus Network was supposed to fix. An improperly functioning rearview camera impairs my rearward visibility, potentially increasing the risk of a back-up collision or injury. I cannot see children or people that are shorter than my rear window.
Backup camera recently began displaying a purple and green screen making the image in the backup view unable to be seen. Vehicle is garage parked or nearly always under covered parking. Taken to a Honda dealership and told camera needs to be replaced.
The driver side and passenger side sun visors hinge mechanism does not operate properly. The visors do not fold up completely and are difficult to fold down to block sunlight. This is a known problem with Honda Pilot sun visors. I purchased my 2019 Honda Pilot new.
- Hollister, CA, USA
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My rear camera does not work in my car. I received a recall notice regarding this. It was unable to be completed because my Infotainment system is completely non functional at this point. This is an on going issue that I have had with this car almost immediately after purchase. My speedometer also disappears while driving-?? the screen goes completely black and I have no idea how fast I-??m going. It happens numerous times a week at this point.
Drivers side outside mirror vibrates at highway speeds to the point that images become blurry and making distances unknown. This does not effect the passenger side outside mirror. Bought to Honda dealer and their response is this is a very common issue that the consumer must fix out of pocket if the repair is out of factory warranty.
The rear hatch glass and gasket blew out when the rear side door was opened then shut (in cold weather-approx. 24 degrees F). If this had happened while the vehicle was in motion, it could pose a safety concern. Believe this failure was caused by a faulty component or an assembly error at the factory. Although Honda says this failure could be due to a pre-existing rock chip, this is highly unlikely since this is not the windshield, but the rear hatch glass. Consumer stated now appears the window failure may have been due to vandalism and the initial damage could have been concealed by a layer of frost.
What component or system failed or malfunctioned, and is it available for inspection upon request" - rear view camera How was your safety or the safety of others put at risk? -I am unable to view if anything is obstructing my vehicle. Has the problem been reproduced or confirmed by a dealer or independent service center? I will be taking it in on 9/29 for diagnosis, seeing that my VIN is not eligible for bulletin 20-051 when bulletin states " the rear view camera may not display when shifting to reverse" Service bulletin 20-047 was previously done on the 25th of September. Also, at the same time the rear camera stopped working, the rear wiper also stopped working. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, it was not. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" No, I had no indication prior to failure.
The windshield randomly cracked in the lower passenger side of my 2019 honda pilot exl while i was driving i have done research and found this to be a common occurrence in these vehicles and a safety issue
When I was backing my car, I saw a white car approaching from my rear end camera but there was no sound or warning sound as usual. I stopped my car until the car passed by. Then I started backing slowly without seeing any car moving or approaching. Suddenly I saw an old dark green Honda CRV car on my rear back camera came from nowhere with high speed and no warning or sound. I pressed my brake immediately. I did not feel any pulse or collision. When I drove home and found a small damage on my car rear bumper. I filed an accident report M0153386 in Washington state.
At 800 pm pst in northern calif, my back window exploded, causing a spider-web pattern. The car was parked and I heard a rolling/cascading crunching sound. I did not realize what happened or what caused that sound until the following morning. After seeing the damage, I taped it up and called my insurance. Stevens creek Honda advised it was not under warranty.
On 11/09/19 at or around 800pm pst, my rear hatch window exploded from side to side causing a spider-web pattern. Nothing touched the window. However, approx one hour prior to this event I did activate the rear window defroster for only 5 minutes. Stevens creek Honda in san jose, ca advised this broken window was not covered under warranty. I then called my insurance company. As a note, the Honda dealership parts dept said the back window was back-ordered and no eta as to when a back window would or could be shipped. Now, I am dealing with
Drivers side mirror shakes while driving. Center control stopped working completely. Loud sound will come over on the radio and then all systems stop working. Back up camera does not work, radio does not work. Vehicle is turned off but the center control screen is frozen on and will not turn off. When on the bluetooth, recipient caller cannot hear person initiating the call.
The passenger side mirror won't stay at the proper adjustment. You set it and it drops in a few minutes so you can't see the cars behind you. When you drive you have to keep adjusting the mirror. It's a small problem but could be a big problem if there is an accident.
A D V E R T I S E M E N T S
- Cedar Point, NC, USA