This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The timing is not working correctly. And have to pay 2500 to repair. I can see that is open safety recall for this par for the same model that I have. But when I enter the VIN say that not have that recall
I previously reported issue 11360107 which Honda attributed to a bad battery cell and replaced the battery on this vehicle. I followed up with them that I consider auto-idle-stop functionality that doesn't restart despite the battery being capable of restarting to be a safety issue. I re-iterated to them that I "rebooted" the car by holding the car start button down until the Honda logo appeared in the driver display. The car then proceeded to start and I didn't have any issues with the battery being able to start the car before or after that. As stated in that issue, this happened on the access road of a major Texas Freeway while stopped at a stop light. Cars were flying by at 50 mph with my family in the car sitting at a green light. Honda has apparently issued a "fix" for this, but today I experienced a similar issue at the gas station. Today was different b/c my auto-idle-stop was disabled. My Honda dealership had disabled it the second to last time I brought it in for service, but didn't tell me. I had complained to my dealership about this issue in the past, but the feature had been disabled when I received it, without notating the change in any paperwork. I asked about it the last time I had my car at the dealership and they acknowledged that Honda was telling them to disable the auto-idle-stop on vehicles where the owner said something. Today, July 16th, 2023, I experienced the same behavior when I stopped for gas. The car would not restart, the starter would not attempt to star the car. I had driven about 60 miles in this 100 degree weather in Aransas, Texas. After filling up with gas my car wouldn't start, the electronics worked, the radio came on, but the car wouldn't start. I got out of the car while the electronics were on, went to talk to another person in the caravan. I came back and tried again and the car started. The battery was obviously capable of starting the car without jumping.
Regarding the Action Number PE22005 that is still in open investigation, I would like to report having this same issue with a 2018 Honda Pilot Elite that I purchased through a dealer on June 24. I recently had this same issue, where at a stoplight the car went into the engine idle stage, and the engine completely shut off, instructions popped up on the dashboard to put the car in park and restart the car. Hopefully this will be figured out by Honda soon, as this can be a real issue. I had a similar issue, when stopped in the road to turn left, the engine went into idle stage, it restarted when going to turn however there was a huge delay in this.
When the vehicle is turned off, the lights panel will flicker. You can hear the relays clicking behind the panel. The headlights will come on. The car alarm will go off at random. On average 7-10/per day. I-??ve taken the vehicle to the dealer and there appears to be a back order of the part needed to fix the issue.
Good afternoon, I would like to bring an issue to your attention and file a complaint on Honda Motor Company. Last week, I scheduled an appointment in the Service Department at Russell and Smith Honda to diagnose my 2018 Honda Pilot. My vehicle jerks when driving at a low speed. Russell and Smith diagnosis was a transmission oil flush and a system update with "recommendations to replace the battery and spark plugs" ; total charges to fix the problem was roughly $365 additional to the $110 that I paid for the diagnosis. That same day, I picked up my vehicle from Russell and Smith Honda and refused to pay because its a 2018 truck that I shouldn't be dealing with a transmission problem. As I was driving the truck back home, it started to turn off automatically and an engine light alert would turn on. The truck would start working after turning it back on. Two days after, I took it back to Russell and Smith Honda and advised them of the truck shutting down and I was notified to pay another $100 for a diagnosis which I refused to pay since it was recently diagnosed two days ago. This is putting my life at risk on the streets. The employee who assisted me went inside to ask a mechanic on duty and came back to notify me that I do need to pay for another diagnosis to determine whats wrong. I refused to pay and left the dealership. I called Honda Motor Company on 4/10/23 to advise them of the problem and they created a case #13752705 to further investigate and I advised them if not I will report it to NHTSA. Honda Motor Company requested a copy of the diagnosis and when I called them for an update, the case worker assigned to my case Samir stated they agreed to pay for the transmission flush and system update and they have notified Russell and Smith Honda. The next day I called Russell and Smith Honda to advise them that I will drop off the truck according to Honda Motor Company and they said I need to pay for the recommendations listed on the diagnosis first. Faulty vehic
- Houston, TX, USA
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I was driving 55 miles per hour on a highway when I intended to press the hazard button to illuminate my hazard lights, but instead accidently pressed the ignition button. When I pressed the ignition button the car turned off while going 55 miles per hour. I lost all power including steering. I was able to muscle the car off an exit ramp and put it in neutral to press the brake and restart the vehicle while moving on the ramp. This could have been a catastophic event for me and my daughter and others driving along with us one the highway. I have not tried to reproduce this event as it would put me in an unsafe situation. The vehicle has not been inspected. I plan to do this next week at the dealership. No warning from the vehicle occurred when the event occurred. No warning lamps or messages or symptoms.
Vehicle auto start/stop feature actually shuts the car off (at times) and requires me to put the car in part and go through the car startup process. This causes issues when you-??re at a green light. I have taken the car to Honda and so far they-??ve performed a software update, replaced the starter, and tuned the valves.
Our 2018 Honda Pilot Touring has had auto idle stop issues from the moment we purchased this vehicle. We have addressed this safety concern with multiple Honda service centers and were repeatedly told this is how the car was designed. The auto idle stop function stalls every time the vehicle is stopped at an intersection and fails to automatically restart the engine as expected. Instead of the engine starting up again after take foot off the brake and press the gas pedal, the car stalls completely and have to put the car in park, press the brake pedal and push the start button to get it on again. Sometimes have to try several times before car restarts. This has been a major safety concern for our family and Honda refuses to fix it.
Powertrain: The transmission has problems engaging, where I have had several near misses due tot he car not moving in the delay of the transmission engaging. This has been going on for some time and the dealer tells me there is nothing wrong, that it is a special transmission and I need to get used to the shifting mode. I have 36,300 miles and have complained several times over the past five years, this is a real safety issue since the car will not move and when it dose it lunges forcefully. Idle shut-off: the engine shuts off and will not restart, it has also shut-off on the freeway at random times.
Vehicle engine shutdown while at full stop and does not turn on or has difficulties turning back on. This happens sporadically and only happens at stops such as red lights, stop signs, and or stop and go traffic.
he auto start/stop is not working for my 2018 Honda Pilot Elite. The vehicle does not start in the middle of the traffic when it stops. I've stuck stuck multiple times and now for last 1 year I have to force switch off that feature every time I drive the car.
I have, on several occasions, been driving my vehicle and when I stop and try to start again the engine fails to start again. This most recently happened when I got off the highway and had to stop suddenly and then had difficulty getting my car started back up in almost the middle of the intersection. This could have ended up being a really dangerous situation. This has occurred now several times. I brought my car in because I was concerned about it and they just told me that I would need to replace the battery. The battery worked fine except for this, so I am unsure why they aren't helping us understand this all better. They did confirm the issue was happening and said that they have seen it a lot. Lots of warning lots would pop on and back off when this happened.
Upon stopping for a red light, the car turned off the engine and is supposed to restart when the brake is released. However my car stalled out and wouldn't auto start. After 20 seconds it then prompted to restart the car. This was on a busy road and I was lucky no one rear-ended me or got into an accident themselves while trying to avoid my car that should have been moving with traffic but was just sitting idle at a green light. I called the Honda dealership and they weren't alarmed by this or even interested in looking at the car. The told me to select the "disable auto stop" when starting the car so the engine won't idle. This is OK as a short-term solution but remembering this every time we start the car isn't a sufficient solution. On instances when I forgot, the car stalls out, and now occurs at least once a week. I'm now resorted to adding a post-it note to remind myself (and anyone else that uses me car) to turn the auto stop off. This isn't practical solution for a defective, default feature that Honda added to their cars. There needs to be a permanent override for this unnecessary feature that compromises safety, not only for the vehicle occupants but for those trying to avoid the stalled vehicle.
On at least three occasions after being stopped at a light the engine suddenly died (not simply auto idle stop). After putting in park and shutting off ignition (button start) and waiting some time the vehicle could be restarted. Battery is good. Fuel is good. Injectors already replaced. Dangerous as vehicle may be unexpectedly on powered while in traffic
At 50,000 miles the car started to make a clanking noise. The car was checked no issued were found. at 60,000 oil change was preformed vehicle was checked no issued were found. At 63,000 the following lights came on at once: check engine, TSA, Hill start problem. Took the car again to get checked and now they have stated the car needs a new engine no lights had previously came on.
Unknown component or system malfunction. There is sometimes a delay in acceleration when I press on the gas. Most of the time it's when I'm accelerating from a stop but can happen at any time. Once I press the gas and the car doesn't accelerate for about 2or 3 second I'll then have a surge of acceleration. This is very dangerous when I'm trying to pull out in to traffic or turn at a light as I end up dead stopped with oncoming traffic. I did take my SUV to be seen at a dealership but they could not reproduce the problem, someone needs to drive the car longer than 10 min to try and reproduce issue. Stop and go traffic is the best way to try and reproduce this issue. This issue began soon after purchasing in 2019
The auto stop and start has almost caused multiple accidents. When I remove my foot from the break the vehicle will not always start. Sometimes it dies and I must restart it and sometimes the vehicle rolls backwards before it starts.
On multiple occasions the idle stop feature will engage and upon re-engage it will stall my vehicle. When I place the vehicle in park, press the brake and press the ignition start, nothing happens. Upon multiple attempts to restart the car it will either do nothing or making a chug without restarting. Continuing my attempts to restart the vehicle it will finally restart. During these times I will be stalled at a stop sign or traffic light with impatient drivers going around me. All the dashboard lights come on. I have taken it to the dealership, they stated they couldn-??t duplicate the problem. This is unsafe for motorists or pedestrians. If this happens while I'm in an intersection or other location with moving traffic it could be very unsafe for myself, other motorists and/or pedestrians.
On multiple occasions the idle stop feature will engage and upon re-engage it will stall my vehicle. When I place the vehicle in park, press the brake and press the ignition start, nothing happens. Upon multiple attempts to restart the car it will either do nothing or making a chug without restarting. Continuing my attempts to restart the vehicle it will finally restart. During these times I will be stalled at a stop sign or traffic light with impatient drivers going around me which I believe is unsafe for motorists or pedestrians. If this happens while I'm in an intersection or other location with moving traffic it could be very unsafe for myself, other motorists and/or pedestrians.
auto start/stop failure - Vehicle stops, engine shuts off as usual. however, when brake is released the engine does not start back up. It then needs to be put in park and takes several takes to start again.
A D V E R T I S E M E N T S
- Santa Teresa, NM, USA