We purchased a 2018 Honda Pilot Elite in October 2018. The night we picked the vehicle up from the dealer, the Collision Mitigation Braking System (CMBS) engaged twice with no possible collision in sight. My husband was driving and it really startled him. I called our salesman the next morning and described what happened. He said that it was most likely the Lane Keep Assist and that we just need to get used to the new technology. After some research, it seemed like it possibly was the Lane Keep Assist, but we didn't think my husband ever went out of the lanes so we kept our eyes on the issue.
Over the next month and a half we continued to experience the CMBS engaging when there was no possible collision. It happened so frequently that I contacted a local dealer immediately. The dealer said that it needed to be recalibrated and that should fix the issue. It did not fix the issue. The vehicle has been back to the same dealer 5 times. One time they ended up fixing the alignment that they said was out from the factory. After they fixed the alignment, the CMBS does not engage as frequently but it still happens often, sporadically and always when no collision is possible.
Honda Customer Service refuses to investigate the issue since the dealer says they fixed the issue and they are no longer able to recreate it. The CMBS does not throw any errors and the dealership has no idea what is wrong and how to fix it. I am not the only one having this problem, yet Honda does not want to acknowledge or address the issue.
Update from Dec 16, 2019: This issue occurred last week and was the scariest incident yet! It was raining and CMBS engaged with no possible collision in sight. When the vehicle automatically applied the brakes, the car skidded due to the wet roads and could have caused a serious accident. I have contacted Honda Customer Service and the dealership and neither one have returned my calls. I am taking it to a different dealership on Saturday. I noticed others having similar complaints on this site but they are in the Miscellaneous category and one is reported as Lane Keep Assist but that is not LKA. LKA does not flash the word "BRAKE" on the dash, CMBS does!
A D V E R T I S E M E N T S
We purchased a 2018 Honda Pilot Elite in October 2018. The night we picked the vehicle up from the dealer, the Collision Mitigation Braking System (CMBS) engaged twice with no possible collision in sight. My husband was driving and it really startled him. I called our salesman the next morning and described what happened. He said that it was most likely the Lane Keep Assist and that we just need to get used to the new technology. After some research, it seemed like it possibly was the Lane Keep Assist, but we didn't think my husband ever went out of the lanes so we kept our eyes on the issue.
Over the next month and a half we continued to experience the CMBS engaging when there was no possible collision. It happened so frequently that I contacted a local dealer immediately. The dealer said that it needed to be recalibrated and that should fix the issue. It did not fix the issue. The vehicle has been back to the same dealer 5 times. One time they ended up fixing the alignment that they said was out from the factory. After they fixed the alignment, the CMBS does not engage as frequently but it still happens often, sporadically and always when no collision is possible.
Honda Customer Service refuses to investigate the issue since the dealer says they fixed the issue and they are no longer able to recreate it. The CMBS does not throw any errors and the dealership has no idea what is wrong and how to fix it. I am not the only one having this problem, yet Honda does not want to acknowledge or address the issue.
Update from Dec 16, 2019: This issue occurred last week and was the scariest incident yet! It was raining and CMBS engaged with no possible collision in sight. When the vehicle automatically applied the brakes, the car skidded due to the wet roads and could have caused a serious accident. I have contacted Honda Customer Service and the dealership and neither one have returned my calls. I am taking it to a different dealership on Saturday. I noticed others having similar complaints on this site but they are in the Miscellaneous category and one is reported as Lane Keep Assist but that is not LKA. LKA does not flash the word "BRAKE" on the dash, CMBS does!
- Kris A., Santa Rosa, US