Torque converter on transmission failed at 86,643 miles. This is a common problem on most Honda Pilots

- Missouri City, TX, USA

The contact owns a 2016 Honda Pilot. The contact stated while the vehicle was stationed at her employment parking lot, after starting the vehicle with the auto start, she was unable to shift into reverse. The contact stated no warning light was illuminated. The contact turned off the vehicle and had to restart the vehicle four times before being able to shift into reverse. The contact stated while driving 30 MPH, the Drive (D), transmission fault, and sensor failure warning lights were intermittently illuminated. The contact stated that she continued driving to her residence while experiencing the failure. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000.

- Brighton, IL, USA

The transmission has problems accelerating at all speeds. It jumps and jerks anytime when accelerating at all times. This causes safety concerns for everyone in the vehicle and on the road next to the vehicle as the transmission could fail at anytime putting all passengers' lives at risk. The problems started while the vehicle was under warranty, and we took the vehicle to a certified Honda dealer to get it looked out. They stated there were no problems when they inspected it. We took it back a few months later for the same issues while the vehicle had exceeded the time frame but not mileage of the warranty and they told us we would have to cover the cost of the transmission repair/replacement. We took the 2016 Honda Pilot to a local AAMCO repair shop. They stated the transmission would have to be replaced for $7500. Multiple warning lights came on, but the dealer stated those were just an electrical issue, they repaired those issues but failed to repair the transmission.

- Keller, TX, USA

1) Engine failure - Several times our 2016 Touring has stalled at a stoplight. It takes time to start back up. I have to turn on hazard light, and it is getting worse every occurrence. This has happened since I bought new, and when it happens, all of the lights come up on the dash. There is a investigation in the state of California, but nothing in Ohio yet. 2) I just had to replace my drive shaft that goes from from to back on center bottom of the car. They said the rear is failing, and that may be part of the problem with sluggish acceleration. 3) Transmission: Sluggish acceleration is this ZF 9 speed (outsourced) by Honda issue. I will be accelerating on the freeway, and all of the sudden, it would down shift to like second gear, causing me to slow down suddenly. Dangerous if cars are behind in rush hour. I also had 4 incidents where I could have lost my life because I could not accelerate (the gear would not engage). Dealer informed me that all of the updates are uploaded, and it should be okay. But it's not okay when you are carrying your children, spouse, or co-workers. I have informed the dealer many times that this car is not safe. I personally ran a business as Tier 1 supplier to Honda and visited many Honda factories. Nothing ever got done. It will be too late before they can help us. All of the data and information is at Honda Marysville (Ohio) dealership. All of my services (including oil change) are done there.

- Dublin, OH, USA

The contact owns a 2016 Honda Pilot. The contact stated that while operating the vehicle at lower RPM-??s between 1,500 -?" 1,800 RPM, the vehicle intermittently surged and hesitated to accelerate while depressing the accelerator pedal. The vehicle was taken to the local dealer who reprogrammed the PCM and replaced the transmission fluid however, the failure reoccurred. The manufacturer was notified of the failure. The failure mileage was 60,000.

- Granite Falls, NC, USA

Around 60,000 the transmission started to shift erradically. The key indicator is the tachometer is not steady. My mechanic suggested to change the transmission oil which I did. It resolved the problem, except now at 68,300 thr problem has returned.

- Windsor Mill, MD, USA

The contact owns a 2016 Honda Pilot. The contact stated that the while operating the vehicle, the check engine warning light remained illuminated, and the vehicle would not properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local dealer who replaced the engine heater coil, the fuel injectors, and the camshaft however, the failure recurred. The fuel injectors were replaced a second time however, the vehicle continued to experience the hesitation while attempting to accelerate. The vehicle was taken back to the dealer who diagnosed that the torque converter needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 40,000.

- Canton, GA, USA

For years, dating back to 2018, our 2016 Honda Pilot Elite auto on/off switch operations has been failing. Vehicle will not restart the engine after its engaged the auto start off. Engine and all components including electrical are off. Dashboard indications light up and essentially we are stalled, at risk of not being able to drive. It requires to place the car into park and restart the engine. This is serious safety issue that could result in being struct by another vehicle without being able to move. I have been taking the car to several authorized Honda service dealerships to address the issue. They have replaced multiple times the auto on/off switch, battery, adjusted values and updated software with no resolution. One dealership claimed to disable the auto on/off switch but this is NOT feasible. With the latest inspection, another local Honda dealership contacted Honda Corp Tech Line for assistance. Once again they instructed the dealer to perform all the potential fixes above and to ignore a code P2638. After investigating this online, Honda and NHTSA have opened an investigation June 2022 on this issue after 220+ complaints. There is no known fix, yet Honda Corp Tech Line informed local dealer to conduct value adjustments yet again, at a labor cost to us.

- Pittsburgh , PA, USA

Vehicle rpms will vary and not be steady on light to medium acceleration between 20 to 60 mph. Rpm guage needle will bounce up and down slightly while accelerating. Torque converter seems to not be locking up resulting in judder. No engine lights or warnings. Dealer was able to confirm the same thing and isssues went away when replaced and flushed transmission fluid. But the problem slowly returned 20k miles later..

- Goshen, IN, USA

My 2016 Honda Pilot Touring stalls out at a red light while using the auto stop-start. It happens occasionally when I take my foot off the brake and put my foot on the gas. Instead of coming out of idle with the engine starting up again, the car would stall completely and I would have to put the car in park, press the brake pedal and push the start button to get it on again. I took the car into the dealer and they told me that there was no software update and that they couldn-??t do a update anyways because check engine light wasn-??t on. Also have a issue with transmission not switching gears smoothly on take off. Jerks on take of. Once again they told me transmission was fine and there was no software update and that they couldn-??t do a update anyways because check engine light wasn-??t on.

- Winston-Salem, NC, USA

The auto start/stop feature of the vehicule has stopped working on several occassions. We would be coming off the highway and or off a red light and the car will stall of the auto start/stop function is on. This has happened a few times in a very busy intersection or street.

- Zebulon, NC, USA

Multiple times the idle-stop feature has caused my car to stall out at an intersection. The idle-stop will engage, but when I take my foot off the break (or move the steering wheel), the car does not start again, instead it will try to start but then turns off completely. At that point I have to re-engage the break, put the car in park, turn off the car and then try to turn it back on as normal. When this happens at a green light it's very stressful and dangerous as cars are behind me. This has happened probably 10 times in my ownership period, it is always worse when it's hot outside since so many parts are running (including the AC). I have brought the car in to fix this a bunch of times, they never find anything wrong at the dealer. The last time they replaced the starter button at no charge saying that this piece was known to be faulty. It has happened once or twice since replacing that part.

- Plymouth Meeting, PA, USA

Ocassionally when stopped at intersections my 2016 Honda Pilot touring edition will go into idle stop mode and not restart. Upon trying to proceed the engine will try to start and stall out. The engine goes dead and I am unable to accelerate out of the intersection. The info dash system indicates the vehicle was in Neutral and that I needed to shift to Park to Proceed. After putting the vehicle in Park the info dash system instructs me to start the engine by pressing the Brake and pushing the Start button. This action is not possible when the vehicle has stalled out as described above and continues to prevent the driver from accelerating out of the intersection. The only solution I found that works is to remove my foot from the brake and power down the vehicle completely. Only when the vehicle is completely powered down is it possible to restart the vehicle by pressing the Brake and Pushing the power button. This event has happened 4 times in the past 3 months on my Pilot. The mileage on my Pilot is ~125,000 miles.

- Madison, OH, USA

The engine begins to idle rough, after a few days of driving a lot of cluster lights come on starting with check engine light, VSA as well as others. Disconnecting battery works to clear the the codes, engine will appear to idle ok but after a week of driving it will start idling rough again, then the cluster lights will light up as before. I believe this is due to Service Bulletin 20-100 or Service Bulletin A20-100 which states that issues with the fuel injectors were found relating to quality control. The TSB listed above states that if your vehicle is affected by these symptoms your warranty will be extended to 10 years of manufacture date or 150,000 miles. Our Pilot currently has under 80,000 miles on the odometer.

- Chicago, IL, USA

Transmission has hard shifts and jerking when accelerating at a normal rate and approaching your designated speed. This occurs almost daily as the problem persist and started occurring approximately 36,000 miles. I also had an issue when I was trying to accelerate up a mountain where the transmission did not want to switch to a lower gear and accelerate. Instead the gear was stuck and I had to remove my foot from the gas pedal and try again. I have taken the vehicle too two different dealerships and they could not replicate the problem. One dealership checked the transmission cooler and stated it was in good condition. I believe they cannot replicate it because every time a technician takes the vehicle on a test drive they accelerate at a high rpm level which the vehicle will not replicate the issue. Now it is doing it through more than one gear change. Feels like the transmission is going to break at any point

- Porterville, CA, USA

Multiple times the vehicle wouldn-??t start. The start stop switch is the culprit after 7 months of dealing with it and taking it to dealership finally. Car will cut off at stop light but won-??t turn back on. Takes like 4 tries to get it back on. Also at 126k or 128k engine had a knocking sound and needed replaced and it cost $7000 the air conditioning doesn-??t work and this is very upsetting this isn-??t why I buy Hondas. The start stop event happens everyday and every time I start the car and don-??t deactivate the start/stop system

- Atlanta, GA, USA

Vehicle stalls and shuts off at a stop when engine idle stop is enabled. All lights on dashboard are illuminated and vehicle automatically sets to N gear. Upon attempting to restart engine, It takes several attempts to put vehicle back into P gear and start engine by pressing the push start button as well has having foot on the brake pedal. After doing so, the vehicle will start up right away and can be driven off normally with no warning lights illuminated on dash. This issue has happened numerous times. When engine idle stop is disabled, it does not happen. Battery has been replaced as well as push start button switch per service bulletin 20-117. Software update for TCM/PGM has also been performed as per set DTC P2638 (torque management feedback signal A range/performance) U1211 lost communication with shifter, U0404 invalid data received from shifter. Dealership has not been able to duplicate the problem.

- Milpitas, CA, USA

The contact owns a 2016 Honda Pilot. The contact stated while driving approximately 35 MPH, the accelerator pedal was depressed and the vehicle hesitated and started jerking. Additionally, the vehicle occasionally stalled and the failure was intermittent. The contact stated that the check engine, emissions, and stabilitrak warning lights were illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and it was determined that the fuel injectors needed to be replaced. The catalytic converter and fuel injectors were replaced by an independent mechanic. The vehicle was repaired however, the failure persisted. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.

- Mckinney, TX, USA

The contact owns a 2016 Honda Pilot. The contact stated that while driving approximately 80-85 MPH uphill, the accelerator pedal was depressed and the warning message "Transmission Overheating" was illuminated. The contact stated that he continued to drive at a slower speed. The vehicle was taken to the dealer who informed the contact that they could not replicate the failure. The contact stated that the failure reoccurred while driving uphill. The vehicle was taken to a second dealer, Moss Bros. Honda (27990 Eucalyptus Ave, Moreno Valley, CA 92555) who did not diagnose the vehicle but informed the contact that the transmission fluid needed to be flushed and replaced. The vehicle was taken to an independent mechanic and the transmission fluid was replaced. The contact also stated that the steering wheel was shaking whenever the brake pedal was depressed. The vehicle was taken to the independent mechanic where it was diagnosed that the front rotors needed to be replaced. The contact stated that he was unable to replace the front rotors himself as there were abnormally small compared to the replacement parts. The contact also stated that the front rotors were abnormally smaller than the rear rotors of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failures and a case was opened. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 33,000.

- Moreno Valley, CA, USA

Unpredictably when my auto idle is engaged my vehicle will stall, resulting in me being unable to move my vehicle without forcing a prompted restart.This occurs at very random times to include when I am stopped at a stop light, waiting in a drive-thru line, in traffic, or any additional times when the auto idle engages. This is very dangerous because it results in my vehicle being an unexpected stalled obstacle for all participants on the road. The vehicle has been inspected and the engine start/stop button has been replaced twice. Unknown if there were any warning laps messages or other symptoms.

- Spring Lake, NC, USA