The contact owns a 2015 Honda Pilot. The contact stated while changing a flat tire on the driver's side front, the OEM jack was placed under the hard point located under the frame behind the driver's side front tire. The contact stated that the jack had a slot on the top of the jack and he matched the slot to the hard point. The contact stated that the vehicle was on a flat concrete driveway. After the vehicle was jacked up and he removed the flat tire, the base of the jack began to bend and the vehicle began to lean. The jack was leaning and could no longer support the weight of the vehicle and collapsed. The rotor was resting on the driveway. The vehicle was finally lifted using a heavy-duty floor jack and the tire was replaced. The contact had called a local dealer who confirmed that the jack was the OEM jack for the vehicle. The contact stated that he purchased a heavier scissor jack with a wider base. The manufacturer had been informed of the failure. The failure mileage was approximately 178,000.

- Greer, SC, USA

The contact owns a 2015 Honda Pilot. The contact stated that while the vehicle was parked, it was discovered that the front passenger tire was flat. The contact retrieved the jack that came with the vehicle and attempted to lift the vehicle. The jack was elevated to its maximum height and there was not enough clearance to remove the tire. As a result, the contact resorted to using wooden blocks to elevate the vehicle high enough to remove the tire. The jack seized and another jack had to be used in order to remove the original jack. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 500. Updated 10/06/15 updated 11/07/2017

- Chicago, IL, USA