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CarComplaints.com Notes: The 2012-2013 Honda Pilot have a small complaint trend of owners reporting the engine hesitates sometimes when accelerating.
While it's not a widespread trend with the Pilot, it's a little concerning because of the possibly safety ramifications. While it's certainly something to keep in mind, most Pilot owners are not experiencing this problem.
7.4
pretty bad- Typical Repair Cost:
- $830
- Average Mileage:
- 68,800 miles
- Total Complaints:
- 41 complaints
Most Common Solutions:
- repaint roof (17 reports)
- repaint (12 reports)
- not sure (11 reports)
- warranty extension coverage re painted car (1 reports)
body / paint problem
Helpful websites
- No one has added a helpful site for this 2013 Pilot problem yet. Be the first!
A D V E R T I S E M E N T S
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Early this yea,r the paint started to peel off the roof of my car and the top of the driver's side door. I remembered something coming in the mail about it but wasn't having the problem at the time. I pulled the notice out of my files and took my car to the local car dealership. They were aware of the paint issues this model and year were having and William took pictures and sent them in. He came back with an immediate "Yes" for the roof repair but the door repair needed to be escalated as the door was not included in the extended warranty. After weeks and weeks (and them getting a new regional service manager). I had to call William again for an update. Turns out they will pay half the price for the door repair and I would be responsible for something like $450!!! If this is a KNOWN paint defect why oh why do I need to come up with $450+ to fix the door. When following up on the status, William was out of the office and I was put through to Fadi -= the service manager. He gave me a customer service number to escalate my request. I finally spoke with Grace (corporate?) She said she didn't think she could get any more money off but would try. Several days later - NO - you still need to pay for 1/2 the door cost of repainting. I am dumbfounded that they would expect ANYTHING out of a customer's pocket when it is a defective paint job!! This is my second Honda Pilot and I have been a big fan. If they do not fix this paint, it will be my last Honda product!! Today, I contacted The Consumer Protection Agency and the gentleman provided me with some resources to fight this. One of which is this site.
- Moira H., Valencia, US