Brought vehicle in at Herb Chambers Honda in December 2014 after owning car for 4 months for front end grinding. Was told it was the tires but was told by one of the service techs that we could easily wait 2 years to have them replaced. Eight months later I had the tires replaced hoping this would solve the problem but IT DIDN'T!!! Brought the car back to Herb Chambers Honda in Westborough on August 12, 2015 at which time the service tech and I went for a ride to listen to the grinding noise and was told it could be my brakes.
Received a call a couple of days later telling me that it was the tie rod and the ball joints, which at this time is not covered by my warranty as it had expired. Now that my tie rod has been replaced, along with the ball joints, and a hefty bill of $900.00, and an expired warranty, my car is no longer making that grinding noise. Unfortunately, the noise I experienced 8 months ago is the same noise I've experienced up to this point. I just feel they did not do enough to look into this problem and let me leave the dealership back in December 2014 believing it was my tires.
A D V E R T I S E M E N T S
Brought vehicle in at Herb Chambers Honda in December 2014 after owning car for 4 months for front end grinding. Was told it was the tires but was told by one of the service techs that we could easily wait 2 years to have them replaced. Eight months later I had the tires replaced hoping this would solve the problem but IT DIDN'T!!! Brought the car back to Herb Chambers Honda in Westborough on August 12, 2015 at which time the service tech and I went for a ride to listen to the grinding noise and was told it could be my brakes.
Received a call a couple of days later telling me that it was the tie rod and the ball joints, which at this time is not covered by my warranty as it had expired. Now that my tie rod has been replaced, along with the ball joints, and a hefty bill of $900.00, and an expired warranty, my car is no longer making that grinding noise. Unfortunately, the noise I experienced 8 months ago is the same noise I've experienced up to this point. I just feel they did not do enough to look into this problem and let me leave the dealership back in December 2014 believing it was my tires.
- Theresa P., Oxford, MA, US