This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall Honda is refusing to call me in regard to this recall, and specifically to discuss options for alternative transportation. O I received a recall letter from Honda in July 2016, instructing me to not use the front passenger seat. O I contacted them on 7/19/2016, and they said that a case manager would call me back, but no such call came. O I called them back on 8/5/2016. They told me a case manager would call me back, but again, no such call came. They told me my case number is 04888305. They also told me to call my dealer, which I did, (they said that parts are back ordered, with no delivery estimate, and meanwhile, I'm still using the front seat. O I called them back on 8/22. This time, they sent an internal message to the case worker, marking this case as urgent, but again, no call back has taken place. So, in summary, it has been 45 days since my first phone call to Honda, and I still have received zero response. At this point, it appears that Honda is refusing to call me regarding this airbag recall. Due to my large family, I am forced to use the front seat, and this puts my family at risk. I want to discuss with them the availability of alternative transportation while we are waiting for the parts to arrive.
Takata recall: Received letter from Honda 7/20/16 w/recall notice. Called that day to apply for loaner car. Told I'd hear back in 1 week. No call. Called 8/8 told would hear that day. No call. Called 8/24 & was told air bags were available (didn't receive letter telling me that as indicated in original letter). Called dealer. Told it would be 1 - 2 months. Called Honda 8/31 asking about loaner car. Got call back that day saying loaner denied. Paid a lot of money for car & not able to use it as intended for last 6 weeks and probably another 2 months. Honda's not taking care of customers (Honda owners since 1978) as they should. The mistake was theirs and they are passing the problem on to customers.and not doing everything they can to make it up to them.
Takata recall. The contact owns a 2011 Honda Pilot. The contact stated that the recall notice for NHTSA campaign number: 16V346000 (air bags) was received in July of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.
The contact owns a 2011 Honda Pilot. The contact received notification of NHTSA campaign numbers: 16V346000 (air bags) and 13V016000 (air bags); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact stated that the air bag warning indicator illuminated. The manufacturer was made aware of the failure. The failure mileage was 58,033. Parts distribution disconnect and VIN tool confirms parts not available.
Takata recall. The contact owns a 2011 Honda Pilot. The contact received notification of NHTSA campaign number: 16V346000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Wayland, MA, USA
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Takata recall. The contact owns a 2011 Honda Pilot. The contact received notification of NHTSA campaign number: 16V346000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Taketa recall is affecting my only vehicle. I take my elderly family to doctor appointments in this vehicle. Nothing got resolved for me in weeks as I can't take my family in the vehicle as no one can ride in passenger seat. Honda isn't replying. Feel like I'm left with a unusable car which I'm still paying off. I'm very upset!
Takata recall. The contact owns a 2011 Honda Pilot. The contact received notification of NHTSA campaign number: 16V346000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2011 Honda Pilot. The contact received notification of NHTSA campaign number: 16V346000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2011 Honda Pilot. The contact received notification of NHTSA campaign number: 16V346000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Prior to purchase, the recall and possible problem existed. I was led to believe that the problem was corrected. If it was in fact corrected, shouldn't my vehicle not be on the recall list or was it just repaired on paper, in order to conclude the sale. Shouldn't they have notified NHTSA, if they had in fact made the repairs?
We are expected a wait of possibly months and forgo using the passenger seat. This is unreasonable since we use our auto everyday and many times with multiple passengers who can not climb to the rear to use the small seats. Also, I am sure that the driver side air bag is also a takata bag. Should we stop driving our auto all together? I think we should be given a loaner if this is the case.
Takata recall. The contact owns a 2011 Honda Pilot. The contact received notification of NHTSA campaign number: 16V346000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Honda Pilot. While driving 30 mph, the contact's vehicle was struck on the front passenger side fender and door. The air bags failed to deploy. The contact sustained back injuries, which required medical attention. A police report was not filed. The contact was able to drive the vehicle away from the crash scene. The vehicle was taken to be repaired by an independent mechanic. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.
While driving on a city street our Honda Pilot was in a collision with a 2003 Honda civic causing $10,500 in damages. The air bags did not deploy. The Pilot is now in repair and we do not know how to have the airbags checked, replaced or repaired but do not feel we should be responsible for any costs incurred.
Airbag light began coming on intermittently in November of 2014. When taken to the dealership to get checked out, we were informed that we needed to replace it. We were then informed that it is not covered under warranty and was not part of the recall of affected airbags. Additionally, it would cost $900+ to replace. I don't understand why the financial burden of an obvious defect is placed on the consumer rather than the manufacturer. There is no reason that a vehicle that has never been in an accident and is less than five years old should be having this problem. I am sure that we are not the only people having this problem. How many people have to get injured because they can't afford a $900 fix for a problem that they didn't create?
The contact owns a 2011 Honda Pilot. The contact stated that the vehicle was involved in a head on collision and the air bags failed to deploy. The contact mentioned that the seat belt failed and did not retract. As a result, the contact hit the steering wheel and the front windshield. The contact was sore, but did not need medical attention. The vehicle was towed to the dealer for repairs. The contact insurance company stated that there was a NHTSA campaign number: 13V016000 (air bags) and 11V468000 (seats belts). The manufacturer verified that the vehicle was not included in the recall. The failure mileage was unknown.
Coming out of a 30mph zone into a 55mph zone -- I had accelerated to about 45mpg when I hit an icy section of a the road. I lost control of our Honda Pilot on a gradual turn in the road. The Pilot turned sideways. I quickly tried to regain control as the vehicle positioned itself forward, but headed for the ditch. Still out of control, a utility pole was unavoidable. I hit the pole head on at a 45 mph speed. The vehicle snapped the utility pole in half and the vehicle came to a stop after 20 feet. Neither airbag deployed for me or my passenger. There is extensive front end damage. The vehicle could not have hit the utility pole any more dead center on. And yet, at 45 mph and driving through a utility pole, the air bags did not deploy. We walked away from the accident. But, at what speed and how much more head on could we have gotten for the air bags to deploy?
The contact owns a 2011 Honda Pilot. The contact stated that when the passenger entered the vehicle and shut the door, the air bag deployed inadvertently and struck the passenger on the head and arm. The failure caused all three of the child passengers and the driver to endure head and ear aches from the loud noise of the air bag deployment. There was no medical attention required. The vehicle was taken to the dealer for diagnostic testing and the mechanic stated that he had never experienced the failure; therefore, the vehicle had to be diagnosed by a district manager in order to confirm that the vehicle was not involved in a crash. The manufacturer was not notified of the failure. The approximate failure mileage was 61,100.
Shortly after purchasing the 2011 Honda Pilot my wife complained of eyes and throat irritation when traveling in the car for a half hour or longer. There is no odor. I did not seem to be sensitive to these symptoms at this time. We took it to the dealer to be checked and they found no leaks, engine/heater/air conditioning. Problem continued year round with both the heater in operation and/or the air conditioning. Over the months and years my wife continued to complain and subsequent visits to the dealer resulted in checks for leaks (none found) and replacements of cabin filter but no results. My wife continued to tolerate by turning of vents and opening her window over the past few months the problem has markedly worsened and it bothers me now as well as my four grand children who are frequent passengers. Eyes, nose, throat and lips feel a burning sensation plus headaches. Took it back to the dealer yesterday with the same result. They found no leaks, replaced cabin filter, 15 mile test ride with manager and he said he did not notice our symptoms ($170). I talked with 2 other Honda dealers afterwards and they claim to know of no such problem but are willing to troubleshoot to try to find out what the problem is (at my expense). My internet search of the last 12 hours indicates that our symptom are totally consistent with the exposure to the exposure to chemicals used in the air bags, namely the highly toxic sodium azide and potassium nitrate. Could they be releasing gas" any one else have this problem? if so, have you found the source and fixed it"
A D V E R T I S E M E N T S
- Guilford, CT, USA